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Author Topic: blockchain.info request declined  (Read 1138 times)
blazing
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November 23, 2012, 02:53:59 AM
 #1

I recently had to restore my iphone firmware and lost my google authenticator.
I have tried to remove the two factor authentication from my account but received an email saying it was declined.
I have replied to blockchain.info asking for assistance but have not received a reply.
If there are any staff here from blockchain.info could you please provide me with some assistance.

Thank you
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Stephen Gornick
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November 23, 2012, 04:52:14 AM
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I recently had to restore my iphone firmware and lost my google authenticator.
I have tried to remove the two factor authentication from my account but received an email saying it was declined.

Do you have a backup of your encrypted wallet?  Does this help?

To restore an email backup create a new account with the same password click,  [Import / Export] then [Import Backup] and past the contents of the email backup in the text area.

Unichange.me

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piuk
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November 23, 2012, 11:23:14 AM
 #3

I recently had to restore my iphone firmware and lost my google authenticator.
I have tried to remove the two factor authentication from my account but received an email saying it was declined.
I have replied to blockchain.info asking for assistance but have not received a reply.
If there are any staff here from blockchain.info could you please provide me with some assistance.

Thank you

It is likely there is a secret phrase set on the account. Without it a two factor authentication reset request cannot be approved. Please open a ticket at http://blockchain.uservoice.com with your wallet identifier, if you haven't already.

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