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Author Topic: Official Newbie BitInstant Support Thread (Active Customer Support)  (Read 495935 times)
Yankee (BitInstant) (OP)
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Charlie 'Van Bitcoin' Shrem


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December 31, 2012, 02:01:41 PM
 #241


ITS STILL NOT THERE....NEITHER OF THEM. COME ON!!

Hey, Im sorry I should have explained further to you.

Your second order is sitting in our fraud filter because 3 reasons:
1- amounts are very similar
2- deposited the same time, similar location
3- same address.

Due to this, only Ira can push the order thru. I assumed he was working late last night but I was mistaken.

It is now 9am at time of writing, he will be in the office within the hour and Ill make sure he processes it.

This time, we will refund the fees for the order, but please keep in mind what I wrote above for next time

Thanks and happy holiday!

Charlie

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More about me: http://CharlieShrem.com
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stumpysan
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December 31, 2012, 03:51:26 PM
Last edit: December 31, 2012, 05:29:58 PM by stumpysan
 #242

Hey guys.  Just wondering, are you guys all caught up on support emails?  I have a deposit from over the weekend that never went through, I'm guessing because of low reserves based on the error I got.  Just looking for some reassurance "we'll get to it" or "it's being worked on".   Roll Eyes

Edit: All fixed.  Thanks! 
Yankee (BitInstant) (OP)
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Charlie 'Van Bitcoin' Shrem


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December 31, 2012, 04:42:21 PM
 #243

Hey guys.  Just wondering, are you guys all caught up on support emails?  I have a deposit from over the weekend that never went through, I'm guessing because of low reserves based on the error I got.  Just looking for some reassurance "we'll get to it" or "it's being worked on".   Roll Eyes

Sure., PM me your order details.

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More about me: http://CharlieShrem.com
kengh
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December 31, 2012, 05:09:37 PM
 #244

I have an order from over the weekend that never went through as well.  It was supposed to put money in my Mtgox account but still hasn't.  I emailed support, and got a response explaining the issues that Bitinstant is having and was assured that it would go through manually and soon.  I've since replied to that e-mail (because my order still hasn't gone through) but cannot get a second response from you.  Please help me, this is my first interaction w/ bitinstant and it has been far from pleasant so far. 

EDIT:  PM'd you (I think..strange forum in many ways)
Yankee (BitInstant) (OP)
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Charlie 'Van Bitcoin' Shrem


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December 31, 2012, 05:17:13 PM
 #245

I have an order from over the weekend that never went through as well.  It was supposed to put money in my Mtgox account but still hasn't.  I emailed support, and got a response explaining the issues that Bitinstant is having and was assured that it would go through manually and soon.  I've since replied to that e-mail (because my order still hasn't gone through) but cannot get a second response from you.  Please help me, this is my first interaction w/ bitinstant and it has been far from pleasant so far. 

Also:  I am a new member and it says I cannot send PMs....

Hey, can you post your ZipZap account number her? Its 9 digits.

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
kengh
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December 31, 2012, 05:18:39 PM
 #246

#256 772 732

edit:  Resolved!  Thank you!  For future reference, will my next moneygram order be instant, or close to it?
Yankee (BitInstant) (OP)
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Charlie 'Van Bitcoin' Shrem


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December 31, 2012, 05:24:56 PM
 #247

#256 772 732

edit:  Resolved!  Thank you!  For future reference, will my next moneygram order be instant, or close to it?

Of course..instant or your money back!

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
tacobell
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December 31, 2012, 05:57:02 PM
 #248

CHARLIE:!!! DUDE NEITHER OF MY 2 503.95 TRANSACTIONS ARE THERE.  not the one you have said you processed twice already, last night and today, and not the  one you said IRA will have to do... im getting a little annoyed... i can email you the wallet info again if need be. Its gettin to the point where i am ready to start asking compensation. I dont want a REFUND i want the coin to make it to my wallet..
now i have a 3rd transaction that i tried sending to a different wallet thinking maybe that the problem but that hasnt shown up either. for 203.95..  that means i have a total of over 1200.00 in bitcoin waiting on you guys. please throw some extra coin in there or something chief cuz everyone else seems to be getting theres taken care of but me.
691181887 -  203.95
OrderID: 425da9bf-0a15-4797-9cbe-72fa203cfe06
EventID: f4ee5c82-e069-486e-b380-a895234ccbbf  - 503.95

OrderID: fe2e8df5-8167-4b35-aac8-cc7f1289f985
EventID: b4872001-9fd0-4a23-9fcc-d927bc6eb4fb - 503.95

please please man get this taken care of as i invest others money in this as well as mine.




dantex
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December 31, 2012, 06:22:51 PM
 #249

I still have not seen my order from 12/29/12 go through yet.
Thanks for any help you can provide.

Order ID   1fe58fb9-7530-49b3-9f92-b80425b2ea16
Event ID   3daa1609-231f-4580-b1ed-88e1f2b75da2
square101
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December 31, 2012, 06:47:11 PM
 #250

Just adding my order to the list.  I haven't seen any money from my 12/29/12 order yet. 
Quote ID: 95a604cc-34f6-4869-a2c7-ce7f586fd620
ZipZap account# :150824332

Thanks for working so hard to fix this. 
Yankee (BitInstant) (OP)
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Charlie 'Van Bitcoin' Shrem


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December 31, 2012, 06:50:25 PM
 #251


691181887 -  203.95
OrderID: 425da9bf-0a15-4797-9cbe-72fa203cfe06
EventID: f4ee5c82-e069-486e-b380-a895234ccbbf  - 503.95

OrderID: fe2e8df5-8167-4b35-aac8-cc7f1289f985
EventID: b4872001-9fd0-4a23-9fcc-d927bc6eb4fb - 503.95

Hey, as Ive explained earlier what the issue is. Were verifying your order info and will process as soon as possible.

I've just received word that both processed a few minutes ago.

I still have not seen my order from 12/29/12 go through yet.
Thanks for any help you can provide.

Order ID   1fe58fb9-7530-49b3-9f92-b80425b2ea16
Event ID   3daa1609-231f-4580-b1ed-88e1f2b75da2

Processed!

Just adding my order to the list.  I haven't seen any money from my 12/29/12 order yet. 
Quote ID: 95a604cc-34f6-4869-a2c7-ce7f586fd620
ZipZap account# :150824332

Thanks for working so hard to fix this. 

Processed!

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
tacobell
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December 31, 2012, 07:10:42 PM
 #252

WALA.. thank you sir, now i can continue with business with u guys:)
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December 31, 2012, 08:11:38 PM
 #253

hey charlie both of the 503 payments have cleared.... now this one has not.  691181887 -  203.95   wanna check that out too
dantex
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December 31, 2012, 08:16:57 PM
 #254

Thanks for your help.
djlaeon
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December 31, 2012, 10:04:18 PM
 #255

Greetings,

I conducted a transaction with BitInstant on Sat. around 9pm EDT, and have yet to receive the bitcoins I purchased. I did not receive a BitInstant transaction ID but I do have the ZipZap acct#:

Amount to Pay: $153.95
Account Number: 594872350

Any update on this would be greatly appreciated.

Thanks Grin
Yankee (BitInstant) (OP)
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Charlie 'Van Bitcoin' Shrem


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December 31, 2012, 10:46:59 PM
 #256

Greetings,

I conducted a transaction with BitInstant on Sat. around 9pm EDT, and have yet to receive the bitcoins I purchased. I did not receive a BitInstant transaction ID but I do have the ZipZap acct#:

Amount to Pay: $153.95
Account Number: 594872350

Any update on this would be greatly appreciated.

Thanks Grin

Processed!

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
galambo
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December 31, 2012, 10:50:08 PM
Last edit: January 01, 2013, 02:58:30 AM by galambo
 #257


Of course..instant or your money back!

Just tried out your service. My store receipt and the time it got onto the block chain differed by 14 seconds. Can I get a refund?  Grin Just kidding.

Great service, Charlie. What ya'll are doing here is no less than amazing.
djlaeon
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December 31, 2012, 11:11:29 PM
 #258

Greetings,

I conducted a transaction with BitInstant on Sat. around 9pm EDT, and have yet to receive the bitcoins I purchased. I did not receive a BitInstant transaction ID but I do have the ZipZap acct#:

Amount to Pay: $153.95
Account Number: 594872350

Any update on this would be greatly appreciated.

Thanks Grin

Processed!

Woohoo! Thanks and Happy New Year!  Cheesy
meyoumeyou
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December 31, 2012, 11:15:04 PM
 #259

I tried to conduct a transaction through your website today at Mon Dec 31 15:56:56 2012
Quote ID    16d49e8f-a33a-4f83-b8fc-268f4ff7d128
Event ID    61598bf2-7faa-4abe-ab6d-dd1ddefc49dd
and it is now 7 hours later and I still haven't received my bitcoins.
traumdieb
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January 01, 2013, 02:41:25 AM
 #260

I made a BitInstant Moneygram transaction on the 29th at 3:27 pm PST and it hasn't gone through 3 days later. I've sent numerous emails to support starting one hour after it failed to hit my MtGox account. Support replied that they are doing ZipZap orders by hand due to some delays with MoneyGram and ZipZap. Is that still the case? I just hope it goes through, it's pretty frustrating to see 00000 in my MGX account every time I check. Charlie could you help me please? The reference number is 53475667, the amount $483.95, account number 844533760.
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