btc_lurker
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April 12, 2013, 10:16:33 PM |
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Can someone from Bitinstant be honest and answer this:
How many open issues do you have right now ?
Can you provide an estimate of how long will it take to attend a given issue ? This should be something similar to the famous MtGox long-verification-queue. Note that it is called /queue/ for a reason. It doesn't matter if an issue is "harder" than other, please follow the damn queue.
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Vict0ar
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April 12, 2013, 10:20:56 PM |
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Start reporting now. If it didn't go through by now then you have a problem.
Did you see if it is in the blockchain at blockchain.info? yes I checked that. there is no sign of it.
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URSAY
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Activity: 1974
Merit: 1010
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April 12, 2013, 10:22:21 PM |
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so I made a bitinstant to bitcoin address moneygram a bit over 3 hrs ago. I recieved confirmation from zipzap that their end has completed. have heard nothing from bitinstant. how long should this take? how long should I wait until being concerned?
A long time....... Read the past posts. just meant how long should i wait until notifying bitinstant and requesting help. I would say 6 hours is more then enough time to wait before opening a ticket.
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Adalberto
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April 12, 2013, 10:23:05 PM |
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No answer to my questions, so far!
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URSAY
Legendary
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Activity: 1974
Merit: 1010
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April 12, 2013, 10:28:55 PM |
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Can someone from Bitinstant be honest and answer this:
How many open issues do you have right now ?
Can you provide an estimate of how long will it take to attend a given issue ? This should be something similar to the famous MtGox long-verification-queue. Note that it is called /queue/ for a reason. It doesn't matter if an issue is "harder" than other, please follow the damn queue.
There are multiple queues for multiple order types and we have multiple CS reps who work on different types of issues. Orders can fall out of any queue for multiple reasons. We've hired new people to work thru the back log but the volume keeps coming in as well. There are no ETAs currently but we hope to provide realistic ETAs in the near future. We are in the process of improving our customer support software and processes which should help with the volume and back log a great deal. I hope that answers some of your questions.
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URSAY
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Activity: 1974
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April 12, 2013, 10:29:42 PM |
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No answer to my questions, so far!
Not seeing your questions here. Care to ask?
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johnmatrix
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April 12, 2013, 10:38:48 PM |
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I want to deposit founds in bitinstant from mexico, any solution?
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nonames456
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April 12, 2013, 10:39:20 PM |
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To hazzard a guess they probably have a lot of redundancy built into their systems as well as an off-site(maybe even out of country) disaster recovery site
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corvette77
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April 12, 2013, 10:41:20 PM |
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To hazzard a guess they probably have a lot of redundancy built into their systems as well as an off-site(maybe even out of country) disaster recovery site My guess it would be up in smoke.
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corvette77
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April 12, 2013, 10:42:31 PM |
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I want to deposit founds in bitinstant from mexico, any solution?
How about Wall Mart ?
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nonames456
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April 12, 2013, 10:44:54 PM |
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I want to deposit founds in bitinstant from mexico, any solution?
How about Wall Mart ? Anywhere they accept moneygram? they have that in Mexico right?(Sorry never been)
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almonds99
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April 12, 2013, 10:50:05 PM Last edit: April 13, 2013, 12:25:30 AM by almonds99 |
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Hi there, I had a successful zipzap payment, but my funds have not shown up in Mtgox. Here is the order information Quote id: 7c44dcf6-0b70-4c2a-89d0-f2a826542971 Order id: 7babb8c7-a7fc-4fa4-a06a-2dfc0757b85e amount 500.00 Friday apr 12 22:23:14 2013 Thanks for your attention in this matter. oh, and my email is jordan.wolfman@gmail.comTHE MONEY HAS SHOWN UP, THANK YOU!! TOOK ABOUT 2.5 HOURS. THANKS FOR THE QUICK RESPONSE SUPPORT TEAM
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soso
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Activity: 41
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April 12, 2013, 10:52:19 PM |
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Used bitinstant to fund my blockchain address and while i got an email from zipzap over an 3 hours ago it has yet to show up in my blockchain address.
Now i'm having trouble with logging into blockchain.
Price has went up 15$ since i bought. So I know i will get screwed on that. the whole system is kind of ridiculous.
Probably the last time i buy bitcoins until the system works itself out.
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haggady
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April 12, 2013, 10:54:20 PM |
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I'm on the 4/8 list and have been trying to stay patient. I haven't received any emails or pm's and didn't contact bitinstant through their support page, so I'm just wondering if my issue is with level 2 support or something? There's my Mt. Gox account since i never provided that before. Thanks!
Zip Zap Account #334717899 (payment confirmed)
Quote ID 74c415c4-ddfd-4cd8-9a37-2ed2408fc51f Event ID 6e31cb2e-df7f-4401-b1dd-2d6cec563aa5 Destination exchange MtGox Destination account M57147593X
Order event log Timestamp Event ID Event type Sun Apr 7 19:35:03 2013 6e31cb2e-df7f-4401-b1dd-2d6cec563aa5 Quote for new transaction
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corvette77
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April 12, 2013, 10:58:56 PM |
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I want to deposit founds in bitinstant from mexico, any solution?
How about Wall Mart ? Anywhere they accept moneygram? they have that in Mexico right?(Sorry never been) Plenty of Wally and Sams Club pending where you are at.
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almonds99
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April 12, 2013, 11:02:03 PM Last edit: April 13, 2013, 12:24:47 AM by almonds99 |
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I have a second order that has not shown up in my mtgox account yet my email is jordan.wolfman@gmail.comquote id: 3850e499-d555-4de0-a3b0-c49e440ab00e event id: 4f7a63db-74a0-4811-8e94-d073b832ceb0 amount $500.00 thanks for your attention in this matter. THANKS! THE MONEY HAS SHOWN UP, IT TOOK 2.5 HOURS FOR ALL OF YOU WONDERING. I APPRECIATE THE SUPPORT BITINSTANT, THANKS AGAIN!
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RalffKK
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April 12, 2013, 11:11:06 PM |
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am wanting to join from Mexico too
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andrewb
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April 12, 2013, 11:14:26 PM |
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Because you have not only made me miss a huge bubble, potentially robbing me of opportunity to make 100s, but also caused me to miss the lowest BTC has been in weeks; I expect to be compensated at the lowest price BTC has been at throughout the whole 'deposit pending' process, which has been since 4/3, well over a week.
I have no doubt you will comply...
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