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Author Topic: MtGox unresponsive, is there another way to contact?  (Read 1072 times)
LFTR
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June 07, 2011, 04:55:21 PM
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On the 5th I initiated two Dwolla withdrawals from my MtGox account, about 5 hours apart.

I have received the most recent one, but not the one requested 5 hours earlier. I sent an email to info@mtgox.com about 24 hours ago, with the transaction details, asking if the first withdrawal was on its way. I have received no reply.

Is this normal?

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Maged
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June 07, 2011, 07:11:27 PM
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Is this normal?
Yes. At the moment, this is still a one-man operation. However, MagicalTux is currently looking to hire customer service reps over in Japan, where he is based.

stic.man
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June 07, 2011, 07:13:03 PM
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it's also i think like 4 or 5am there so he may be awake in a few hours or so.
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June 07, 2011, 10:02:20 PM
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I made a withdraw yesterday morning but it hasnt gone through yet either. Now its not even letting me make a withdraw at all. It keeps saying invalid. Does anyone know the min./max. amounts allowed to withdrawl?
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June 07, 2011, 10:06:56 PM
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Is this normal?
Yes. At the moment, this is still a one-man operation. However, MagicalTux is currently looking to hire customer service reps over in Japan, where he is based.

Thanks for the reply. I'll try to wait it out.

It's just concerning that the withdrawal I made later at night has gone through, while the withdrawal initiated 5 hours earlier is nowhere to be seen. Both are well documented on my MtGox account history, and I have had nothing but good experiences with the site so far. I'm confident this will be resolved within 48 hours.

I hope...

I will tutor your kids for BTC. (http://forum.bitcoin.org/index.php?topic=10780.0)

Contact me at bitcoin.tutor@gmail.com
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June 07, 2011, 10:12:29 PM
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MagicalTux will eventually respond to emails.  He says he gets hundreds of them a day.  Regardless, he should really hire some customer service people with all of the fees he is raking in.

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June 07, 2011, 10:28:52 PM
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I made a withdraw yesterday morning but it hasnt gone through yet either. Now its not even letting me make a withdraw at all. It keeps saying invalid. Does anyone know the min./max. amounts allowed to withdrawl?
$1000/day, $10,000/month

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June 07, 2011, 10:55:09 PM
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I made a withdraw yesterday morning but it hasnt gone through yet either. Now its not even letting me make a withdraw at all. It keeps saying invalid. Does anyone know the min./max. amounts allowed to withdrawl?
$1000/day, $10,000/month

Awesome thanks!
LFTR
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June 09, 2011, 05:26:52 AM
 #9

Got a reply from mtgox. It was apparently an error caused by a change to Dwolla's transfer system.

The transaction has been marked for retry. Anxiously awaiting results, will report.

I will tutor your kids for BTC. (http://forum.bitcoin.org/index.php?topic=10780.0)

Contact me at bitcoin.tutor@gmail.com
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