If your request is being ignored, then it is obviously not going to be dealt with. Why don't you set up this new account with a little more "pop" and move on?
It's not OP's fault that he got hacked. Don't blame the victim, dude. And you are giving bad advice by telling him to move on. If he donated 50 fucking bitcoin to the forum--even if it was when btc was cheap--he'll probably get his account back as long as he can prove it's his.
People's files, accounts and whatever do not just fall into other people's hands, they are handed out, on silver platters made of bad choices.
No they aren't handed out, but you can't be so new to the computer world that you are unaware that people exist who make it their business to hack into your shit. And sometimes people fall victim to that--everyone makes mistakes. I have no sympathy for people who get scammed because of stupidity combined with greed, but this isn't a case of that.
While it is true that there are people that do this, it is also true that if you are the only one on a particular computer, only one in your accounts, then there has to be some error on your part that gives the hacker the in. It can be as simple as visiting a website(not often, that takes some skill) or not looking at a link, God forbid you download something, but it always comes back to the end user making some error.