Well, I'm not sure really how he got it all connected. He said that he has never overclocked the device and that it was running fine for a while, then after losing one fan, a few weeks later, the X's started appearing and after 3 days, both boards have all X's ever since
I typically deal with electronics so he asked me if I know what could have caused it. Now, I don't have one myself, so I don't know how often do these things die all of sudden? Are these ASIC chips very sensitive to voltage changes or anything
I think your friend has waited a long time, letting it run when it had a problem, before requesting help. But if you can give us 0 information about what he did, is doing and did not do, we cannot give you any information to help either.
101 Troubleshooting is to power cycle it fully, see if it change anything. Then underclock it, then try a different PSU. Depending on what happen, we can possibly get an idea of what is going on with the Unit.