5:35GMT - replied to the support letter, informing them that I had asked for a full refund. asked how to return the amount that was issued and receive my refund for the full amt, due to their inability to meet their obligation.
In defense of BitInstant, they don't have an obligation or anything on their website guaranteeing that it only takes an hour:
Funds can be available in as little as 15 minutes and are typically available within one hour at the exchange or other merchant selected by the Customer
Our service aims to make most deposits happen instantly - within a matter of seconds in ideal cases, and in an absolute worst-case scenario we will still aim to have funds into your exchange account before a stated maximum deadline (on average about 60 minutes depending on various conditions)
The hour deadline is an average estimate, and if they offer to refund your fees if it takes longer and you're unhappy with the delay.
From what I've seen on the support thread and in complaint threads on the forum, it seems like people with the longer delays tend to have them because of their resistance to supply information relating to the order or to accept the support that's given to them. You wanted Charlie to email you, which he did, and you're upset about the email address he sent it from? The reply address he used was one of the three you sent you message to in your original email. Doesn't look to me like he was the one delaying things at all.
They have 'anything' on their website guaranteeing that it takes an hour after you place an order. I'm pretty sure that's what 'Guaranteed' means. If guaranteed doesn't mean that it's guaranteed, then it shouldn't be guaranteed. Make sense? Do I need to elaborate? Post some screenshots?
Your quotes? That is supposed to be relevant..... how? I placed an order. After I placed an order, I received a guarantee. If the funds weren't going to be ready in that typical hour, then I shouldn't have received a guarantee after placing my order.
My resistance to supply information? Good lord, what the hell are you talking about? I supplied all the information necessary. I think. Right? If I didn't, wouldn't support mail me and ask me for some more information?
I wanted Charlie to email me? I wanted to get a refund. Mailing someone on these forums is not an email. Whether or not I was "upset" is irrelevant, unless you're suggesting that it would be so difficult for him to log on to a BitInstant account that it would result in hours of delay, rather than messaging me on these forums. Is that what you're suggesting?
He mailed me on these boards several times. It has nothing to do with the emails. Please, stop talking out of your ass.
And here I was going to make some speech about how we'd finally reached an agreement I was happy with and that it's nice that the head of the company took the time to email me... then I have to read this drek. So, then, in short: I was refunded my original purchase amount and compensated for an exchange price difference, which was generous of them to do as it wouldn't have even been something I'd request in BBB mediation. I would advise other people that have delayed transactions not to worry about it, but I would say to be diligent about mailing support (especially if you want a refund, rather than to complete the transaction).
I was going to post some more, but the 21after2 asskissing threw me off way too much. (and I would call you out on some of your false assumptions, except for the fact that a third party is involved and we have already come to an understanding)
... and I did update the BBB with a glowing review of how the problem was handled. Guess that's the last edit.
