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Author Topic: blockchain.info wallet issues, support wont reply!  (Read 668 times)
juicebeetle
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February 03, 2016, 08:40:07 PM
#1

i have had a problem with my blockchain wallet for about 4 months now, when i try to log in the authorization email never arrives.

i have send countless emails to support and reset 2fa multiple times with no response whatsoever.

does anyone know how i can get thier attention or any other way to access my bitcoins?

no communication in 4 months is rather sketchy.
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Alley
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February 03, 2016, 08:53:29 PM
#2

I never got a response on a issue I had as well.  I switched wallets.
juicebeetle
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February 03, 2016, 08:56:47 PM
#3

i plan on doing the same as soon as i get access to my coin!
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February 04, 2016, 05:40:45 AM
#4

How much coins you have in that wallet? If you don't have a back-up, there is no way of getting hold of those coins, looks like you're at mercy of blockchain.info now, whether they'll let you have your coins or not.

If only other web wallet users realize this when they give control of their coins to someone else.

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February 04, 2016, 07:45:08 AM
#5

And that is the reason why online wallets are not worth to be trusted. Any even slight problem could be reason to block your account/froze your bitcoin or something ridiculous like that.
I use blockchain.info's wallet - but I only keep fracture of my BTC there, for quick access while my main full node wallet is synchronizing. I suggest you do the same.
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February 05, 2016, 04:40:58 PM
#6

Please contact support via https://www.blockchain.zendesk.com. We usually respond within a couple hours.

Thanks,

-Mandrik
User Operations Manager | Blockchain.info
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February 05, 2016, 04:49:02 PM
#7

if you're login with correct email they will be there(the email verification), every time your ip changed it will need verification with your email who was connected with your blockchain account.

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February 05, 2016, 05:44:19 PM
#8

I had no such issues with my blockchain wallet. If you have the private key of you wallet, you can just create a new wallet and add your address in the new one. For me Xapo has been the best as the support is very responsive and they respond to queries within few hours.


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teddy5145
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February 05, 2016, 05:49:12 PM
#9

Please contact support via https://www.blockchain.zendesk.com. We usually respond within a couple hours.

Thanks,
Why don't you just help him here via PM
Or you know, answer his support ticket from 4 months ago instead of asking him making more ticket  Undecided

AFAIK the email should arrive since it's connected to your account
Did you try to check your Spam folder OP?
Also what email provider did you use ?


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Patatas
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February 05, 2016, 05:53:29 PM
#10

The reason is quite silly for the support to look at.Anyhow they should have replied you earlier .The best way to contact blockchain.info guys is through their facebook page messaging system where they usually reply in 3-5 hours.Be detailed about your issues while writing them.Here's the page : https://www.facebook.com/blockchain

 

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VTOS.IO
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October 18, 2017, 12:37:48 AM
#11

They block my email for send ticket at zendesk

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October 18, 2017, 08:44:40 AM
#12

What email service do you use? That happened to me once but they've replied and told me that they've had a problem that was fixed then. Also, if you're using msn there is an "other" folder in your main inbox where the email will arrive.

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VTOS.IO
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October 18, 2017, 03:23:30 PM
#13

I use gmail

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