Bitcoin Forum
December 12, 2017, 09:19:03 AM *
News: Latest stable version of Bitcoin Core: 0.15.1  [Torrent].
 
   Home   Help Search Donate Login Register  
Pages: [1]
  Print  
Author Topic: blockchain.info wallet issues, support wont reply!  (Read 888 times)
juicebeetle
Newbie
*
Offline Offline

Activity: 2


View Profile
February 03, 2016, 08:40:07 PM
 #1

i have had a problem with my blockchain wallet for about 4 months now, when i try to log in the authorization email never arrives.

i have send countless emails to support and reset 2fa multiple times with no response whatsoever.

does anyone know how i can get thier attention or any other way to access my bitcoins?

no communication in 4 months is rather sketchy.
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
1513070343
Hero Member
*
Offline Offline

Posts: 1513070343

View Profile Personal Message (Offline)

Ignore
1513070343
Reply with quote  #2

1513070343
Report to moderator
1513070343
Hero Member
*
Offline Offline

Posts: 1513070343

View Profile Personal Message (Offline)

Ignore
1513070343
Reply with quote  #2

1513070343
Report to moderator
Alley
Legendary
*
Offline Offline

Activity: 910


View Profile
February 03, 2016, 08:53:29 PM
 #2

I never got a response on a issue I had as well.  I switched wallets.
juicebeetle
Newbie
*
Offline Offline

Activity: 2


View Profile
February 03, 2016, 08:56:47 PM
 #3

i plan on doing the same as soon as i get access to my coin!
bitbaby
Hero Member
*****
Offline Offline

Activity: 812



View Profile WWW
February 04, 2016, 05:40:45 AM
 #4

How much coins you have in that wallet? If you don't have a back-up, there is no way of getting hold of those coins, looks like you're at mercy of blockchain.info now, whether they'll let you have your coins or not.

If only other web wallet users realize this when they give control of their coins to someone else.

Snorek
Legendary
*
Offline Offline

Activity: 1302



View Profile
February 04, 2016, 07:45:08 AM
 #5

And that is the reason why online wallets are not worth to be trusted. Any even slight problem could be reason to block your account/froze your bitcoin or something ridiculous like that.
I use blockchain.info's wallet - but I only keep fracture of my BTC there, for quick access while my main full node wallet is synchronizing. I suggest you do the same.
Mandrik
Member
**
Offline Offline

Activity: 98


View Profile WWW
February 05, 2016, 04:40:58 PM
 #6

Please contact support via https://www.blockchain.zendesk.com. We usually respond within a couple hours.

Thanks,

-Mandrik
User Operations Manager | Blockchain.info
The Last Choice
Sr. Member
****
Offline Offline

Activity: 462


View Profile WWW
February 05, 2016, 04:49:02 PM
 #7

if you're login with correct email they will be there(the email verification), every time your ip changed it will need verification with your email who was connected with your blockchain account.
erikalui
Legendary
*
Offline Offline

Activity: 1162



View Profile WWW
February 05, 2016, 05:44:19 PM
 #8

I had no such issues with my blockchain wallet. If you have the private key of you wallet, you can just create a new wallet and add your address in the new one. For me Xapo has been the best as the support is very responsive and they respond to queries within few hours.

              ▄▄▄
            ▄█████▄
          ▄█████████▄
        ▄█████████████▄
      ▄█████████████████▄
    ▄████▀███████████▀████▄
  ▄████▀   ▀███████▀   ▀████▄
  ████▄     ▄█████▄     ▄████
   ▀████▄ ▄████▀████▄ ▄████▀
     ▀███████▀   ▀███████▀
       ▀████▄     ▄████▀
         ▀████▄ ▄████▀
           ▀███████▀
             ▀███▀







     ▐███████▌           ▐███▌      ▐███▌        ████         ██████████████
     █████████           █████      █████        ████         ▀▀▀▀▀████▀▀▀▀▀
    ▐███▌ ▐███▌         ▐█████▌    ▐█████▌       ████              ████
    ████   ████         ███████    ███████       ████              ████
   ▐███▌   ▐███▌       ▐███▌███▌  ▐███▐███▌      ████              ████
   ████     ████       ████  ███  ███  ████      ████              ████
  ▐███████▄ ▐███▌     ▐███▌  ▐██▌▐██▌  ▐███▌     ████              ████
  ████▀▀▀▀▀▀ ████     ████    ██████    ████     ████              ████
 ▐███▌       ▐███▌   ▐███▌    ▐████▌    ▐███▌    ███████████       ████
 ▀▀▀▀         ▀▀▀▀   ▀▀▀▀      ▀▀▀▀      ▀▀▀▀    ▀▀▀▀▀▀▀▀▀▀▀       ▀▀▀▀
███▀
▐▌


▐▌

███▄
1
....The Token of Compliance....

❱❱  Facebook   ❱❱  Twitter   ❱❱  Telegram   ❱❱  Blog
▀███
▐▌


▐▌

▄███
███▀
▐▌


▐▌

███▄
▀███
▐▌


▐▌

▄███
teddy5145
Hero Member
*****
Online Online

Activity: 560



View Profile
February 05, 2016, 05:49:12 PM
 #9

Please contact support via https://www.blockchain.zendesk.com. We usually respond within a couple hours.

Thanks,
Why don't you just help him here via PM
Or you know, answer his support ticket from 4 months ago instead of asking him making more ticket  Undecided

AFAIK the email should arrive since it's connected to your account
Did you try to check your Spam folder OP?
Also what email provider did you use ?

Patatas
Legendary
*
Offline Offline

Activity: 1022


Crypto-Games.net: Multiple coins, multiple games


View Profile
February 05, 2016, 05:53:29 PM
 #10

The reason is quite silly for the support to look at.Anyhow they should have replied you earlier .The best way to contact blockchain.info guys is through their facebook page messaging system where they usually reply in 3-5 hours.Be detailed about your issues while writing them.Here's the page : https://www.facebook.com/blockchain


▄▄▄████████▄▄▄
▄██████████████████▄
▄██████████████████████▄
██████████████████████████
████████████████████████████
██████████████████████████████
██████████████████████████████
██████████████████████████████
██████████████████████████████
██████████████████████████████
████████████████████████████
██████████████████████████
▀██████████████████████▀
▀██████████████████▀
▀▀▀████████▀▀▀
   ███████
██████████
██████████
██████████
██████████
██████████
██████████
██████████
██████████
██████████
██████████
██████████
███████
BTC  ◉PLAY  ◉XMR  ◉DOGE  ◉STRAT  ◉ETH  ◉GRC  ◉LTC  ◉DASH  ◉PPC
     ▄▄██████████████▄▄
  ▄██████████████████████▄        █████
▄██████████████████████████▄      █████
████ ▄▄▄▄▄ ▄▄▄▄▄▄ ▄▄▄▄▄ ████     ▄██▀
████ █████ ██████ █████ ████    ▄██▀
████ █████ ██████ █████ ████    ██▀
████ █████ ██████ █████ ████    ██
████ ▀▀▀▀▀ ▀▀▀▀▀▀ ▀▀▀▀▀ ████ ▄██████▄
████████████████████████████ ████████
███████▀            ▀███████ ▀██████▀
█████▀                ▀█████
▀██████████████████████████▀
  ▀▀████████████████████▀▀ 
DICE           
BLACKJACK
PLINKO       
VIDEO POKER
ROULETTE     
LOTTO             
VTOS.IO
Member
**
Offline Offline

Activity: 112


View Profile WWW
October 18, 2017, 12:37:48 AM
 #11

They block my email for send ticket at zendesk

VTOS.IO next generation cloud and social network
Tyrantt
Hero Member
*****
Offline Offline

Activity: 700


★Jetwin.com★


View Profile
October 18, 2017, 08:44:40 AM
 #12

What email service do you use? That happened to me once but they've replied and told me that they've had a problem that was fixed then. Also, if you're using msn there is an "other" folder in your main inbox where the email will arrive.


▄▄▄████████▄▄▄
▄▄███▀▀▀ ▄  ▄ ▀▀▀███▄▄
▄██▀▀ ▄▄████  ████▄▄ ▀▀██▄
▄██▀ ▄███████    ███████▄ ▀██▄
██▀ ▄████████▀    ▀████████▄ ▀██
██▀ ██████████      ██████████ ▀██
██▀ ██████████        ██████████ ▀██
▄██                                ██▄
██ ▄                              ▄ ██
██ ███▄                        ▄███ ██
██ ██████▄                  ▄██████ ██
██ ▀████████              ████████▀ ██
▀██ ███████                ███████ ██▀
██▄ █████▀                ▀█████ ▄██
██▄ ████        ▄▄        ████ ▄██
██▄ ▀█      ▄▄████▄▄      █▀ ▄██
██▄    ▄▄██████████▄▄    ▄██▀
▀██▄▄ ▀▀██████████▀▀ ▄▄██▀
▀▀███▄▄▄ ▀▀▀▀ ▄▄▄███▀▀
▀▀▀████████▀▀▀
 

    [    ]
VTOS.IO
Member
**
Offline Offline

Activity: 112


View Profile WWW
October 18, 2017, 03:23:30 PM
 #13

I use gmail

VTOS.IO next generation cloud and social network
Pages: [1]
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!