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Issues with coinapult, missing bitcoins [Resolved]
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Topic: Issues with coinapult, missing bitcoins [Resolved] (Read 972 times)
hammerschtick
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Issues with coinapult, missing bitcoins [Resolved]
January 07, 2013, 10:58:50 PM
Last edit: January 09, 2013, 03:34:28 PM by hammerschtick
#1
Hi,
So the other day I did a BitInstant bitcoin-to-email transaction for ~12BTC. I had no problems with BitInstant, or any of the payment services. When I went to retrieve my payload, it displayed the proper BTC, I typed in my email (the same one that I initially had the coins sent to) as well as the pin. Once I clicked send, it brought me to the main page for sending coins with "Funds sent" displayed
3 days later I have yet to get that email and I'm left with no coins, no support from Coinapult, and a good deal less money in my bank.
Today I clicked the old retrieval link (which now says that I have 0BTC), typed in the same address and old pin as a test. The same "Funds sent" page displayed and I received my 0 BTC shortly afterwards.
Anyone else find this curious/suspicious that it worked when I sent nothing, but hasn't when I sent something?
Needless to say, I'm frustrated and lost. Any help is appreciated.
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Re: Issues with coinapult, missing bitcoins
January 07, 2013, 11:00:03 PM
#2
How did you try to contact them?
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hammerschtick
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Re: Issues with coinapult, missing bitcoins
January 07, 2013, 11:07:32 PM
#3
Quote from: Coinabul on January 07, 2013, 11:00:03 PM
How did you try to contact them?
On the contact form on the site. I'll try again but I have read many reports that they don't respond elsewhere in the forums, so I'm not expecting them to.
hammerschtick
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Re: Issues with coinapult, missing bitcoins [Resolved]
January 09, 2013, 03:43:19 PM
#4
The excellent support at BitIsntant helped take care of everything.
It appears that the issue
was
in fact that I sent it to the same address I was sending from (For the record, Coinapult
did
say
any
email address, but I'll let it slide since I have my coins now
)
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