[DELETED] DONT DEPOSIT AT FORTUNEJACK

[joksim299]

I would like to say something here, seriously FORTUNEJACK PLEASE READ THIS : The chat you have in your site just makes me feel like I am talking to another gambler, they have 0 knowledge about casino and if withdraw stuck or any other problem they just say WAIT, in my life I ever seen such bad support. Sorry though I like your site.

Yes, they do not even know what confirmations is.
They just can confuse you.

[SyGambler]

FortuneJack has been around for ages , personally I have nothing to complain about their services
but I guess I have read another topic about the same issue with the same game , it looks like their blackjack need some improvements
hopefully you can organize your topic more , some screenshots would help
but surely their support needs to respond faster

[twicezeroiszero]

FortuneJack has been around for ages , personally I have nothing to complain about their services
but I guess I have read another topic about the same issue with the same game , it looks like their blackjack need some improvements
hopefully you can organize your topic more , some screenshots would help
but surely their support needs to respond faster

Exactly my point I was trying to make. This isnt the first time I have played at FortuneJack but it will be my last. The simple fact that they cant sort out a problem within the space of 2 weeks is the worse customer service I ever experienced. The problem I had with their Blackjack table on their site happened me on several occasions and I contact several times before they acknowledged me. They also wouldnt give me an update on the situation and gave me a reply that they had 2 weeks in order to solve my issue. 2 weeks passed and I continued to chase the problem also encountering a few more on their site. I kept on chasing and it must have been around a month before they came back with the answer its was probably my fault and asked me to value their service. A simple apology would have done but no they at Fortunejack couldnt even manage that. The worse service I have encountered from any casino online ever.

[aleandromagno]

FortuneJack has been around for ages , personally I have nothing to complain about their services
but I guess I have read another topic about the same issue with the same game , it looks like their blackjack need some improvements
hopefully you can organize your topic more , some screenshots would help
but surely their support needs to respond faster

It is not about speed of responding it is about knowledge of support. Now on the market is many casinos, and one of the most important things is support. FJ should pay it more attention..

[FortuneJack]

I always hear that fortunejack has having some issue from other players.. and i think better to go in other gambling site that you can find the same as fortune jack.. many site are legit and you can talk to them without issue.. t

Dear User,

Every site has issues with the players and you cannot find any that do not have problematic cases. We are dealing with all issues that are requested by a player and solve them according to the casino procedure and treat every customer with fairness and attention. Another issue is the misinterpretation of a solution by the customer that is trying to put the wrong information on the forum. Once again, we are fair, transparent, innovative and top quality casino that has everything for the customer to have the best playing experience at FortuneJack.

[FortuneJack]

I would like to say something here, seriously FORTUNEJACK PLEASE READ THIS : The chat you have in your site just makes me feel like I am talking to another gambler, they have 0 knowledge about casino and if withdraw stuck or any other problem they just say WAIT, in my life I ever seen such bad support. Sorry though I like your site.

Dear user,

We have the top quality support team on live chat. We know it based on the feedback that we receive from the players. Now, If support is asking you to hold on for a minute is because they have to check the transaction code to find out the reason why it has been delayed for crediting. You have to wait 1-2 minutes to have the transaction being checked.

[FortuneJack]

it was always the same you contact support no one answer you just post in bitcointalk and you get your answer and sometime with bonus XD
anyway i wish that you solve you problem many users had the same before and tell about this bad service so i didn't try this site to say my opinion but see your experience in this site i think that they need to improve their serveses to keep there costumer and don't lose anyone.

Dear user,

We have 24/7 support service available for the players. We have top service and we know it based on the feedback we receive. When you say bad service, you have to put up the case or screenshot to see where we went wrong, other than that it is just a bad word from a person whose feedback that does not have any weight.

[FortuneJack]

I would like to say something here, seriously FORTUNEJACK PLEASE READ THIS : The chat you have in your site just makes me feel like I am talking to another gambler, they have 0 knowledge about casino and if withdraw stuck or any other problem they just say WAIT, in my life I ever seen such bad support. Sorry though I like your site.

Yes, they do not even know what confirmations is.
They just can confuse you.

Dear user,
Could you show us the screenshot from our support that is not aware of the confirmation? Thank you.

[FortuneJack]

That is why I only trust primedice all others are a scam

Do you have any case that you have experienced with us on scamming you?

[FortuneJack]

still no resolution to my problem and no contact whatsoever

Dear user,

We have sent you the email and contacted you as soon as you wrote.  Now,  investigating the game takes time in order to provide you with quality answer. To our understanding, when a user has the issue they do not have to be aggressive and should adhere to ethics of mail communication.  As soon as we investigated your case we gave you this response on Feb 15:

We have checked on your game in our system and ID 4407961462  of your played game in BJ has the open status dated  05/02/2016 14:38:10. The  "open" status is due to disconnection of the you from the game.The reason for that could be either you  left the game on purpose, or were disconnected due to network difficulties on your end. As for the supposed WN ... you can log back into the game and finish the hand any time, afterward the status of the hand will change to close.

Please, prior to posting wrong accusations read the mail we sent and please try to post a rational assessment of this case.

Thank you and have a good day.

Wrong I tried several times to contact you and you said you would deal with my case and after how many weeks you come up with the feeble excuse of a disconnection. Many times I tried to continue the the hand and it just simply crashed I told your support on several occasions that this was the case but still you chose weeks to inform me I am truly disappointed with the level of your service from one of the industries figure heads.

Once again, we told you several times that to get the quality response from us required time. You cannot solve the issue such as yours in 1 day. Your case took a bit time since we were waiting the reply from our vendor. Finally, when we had the answer we submitted it to you.

[twicezeroiszero]

still no resolution to my problem and no contact whatsoever

Dear user,

We have sent you the email and contacted you as soon as you wrote.  Now,  investigating the game takes time in order to provide you with quality answer. To our understanding, when a user has the issue they do not have to be aggressive and should adhere to ethics of mail communication.  As soon as we investigated your case we gave you this response on Feb 15:

We have checked on your game in our system and ID 4407961462  of your played game in BJ has the open status dated  05/02/2016 14:38:10. The  "open" status is due to disconnection of the you from the game.The reason for that could be either you  left the game on purpose, or were disconnected due to network difficulties on your end. As for the supposed WN ... you can log back into the game and finish the hand any time, afterward the status of the hand will change to close.

Please, prior to posting wrong accusations read the mail we sent and please try to post a rational assessment of this case.

Thank you and have a good day.

Wrong I tried several times to contact you and you said you would deal with my case and after how many weeks you come up with the feeble excuse of a disconnection. Many times I tried to continue the the hand and it just simply crashed I told your support on several occasions that this was the case but still you chose weeks to inform me I am truly disappointed with the level of your service from one of the industries figure heads.

Once again, we told you several times that to get the quality response from us required time. You cannot solve the issue such as yours in 1 day. Your case took a bit time since we were waiting the reply from our vendor. Finally, when we had the answer we submitted it to you.

No you didnt you swept it under the carpet and ask me if I was satisfied with the answer. Even now you cant even apologize with the way you dealt with my complaint and as I told you it wouldnt let me finish my game anyway no point with arguing with idiots.

[joksim299]

I would like to say something here, seriously FORTUNEJACK PLEASE READ THIS : The chat you have in your site just makes me feel like I am talking to another gambler, they have 0 knowledge about casino and if withdraw stuck or any other problem they just say WAIT, in my life I ever seen such bad support. Sorry though I like your site.

Yes, they do not even know what confirmations is.
They just can confuse you.

Dear user,
Could you show us the screenshot from our support that is not aware of the confirmation? Thank you.

No. I think I have transcript.

[jonatuzc]

Not sure about anything else but honestly their support is the best ever in market. Their agents are able to help and understand the problem very quickly.
In recent times I did not encounter any problems with their sites so very rarely I have contacted their support but all the times I had a nice experience with them by getting solved my problems at those times.

[freshm4ker]

Right you know Im not a person that usually complains but I recently starting playing at Fortunejack. My first impressions was nice slick interface and a good selection of games. I was only there for the freerolls because Poker was recently introduced. I played a few tournis and won a little so I decided to play some Blackjack everything was running fine until the dealer had a 5 and I had 22 in my hand I tried to split so I complained to their service personnel. Well I thought they should deal with my problem in a timely manner I checked my email still no reply this is day 1 so maybe it was just a dodgy connection so I opened Blackjack again and again it happened so I lodged another complaint. Day 2 still no reply in my email so I continued bombarding messages to them until I got an answer. They eventually replied and said there tech department has 3 days to deal with my problem. I contunued to play a different variation of Blackjack and this time after I hand I lost it wouldnt let me play the next hand and showed a screen "excessive delay" which I thought was ridiculous since I hadnt left the computer and was trying to play. Well I contacted the department on day 4 and they said they needed more time so I thought 1 more day wont hurt I continued to Blackjack and amassed around 50 mbtc playing on low stakes. Day 5 I emailed them again still say they need more time. Day 6 / 7 they then turn around to me and say they have no record of me playing blackjack on my current account ? I was just playing Blackjack when the emailed me. Now during all this time I was getting constant disconnections to my Blackjack game so I thought hell going to raise my bet this casino service is so lousy I doubt they even pay me anyway so I raised my bet to 5mbtc per hand as soon as this happened the dealer magically kept getting blackjack and I also noticed a delay in the card dealing once I clicked on the higher stake. Once again I got the 'excessive delay' notice and again I sent a copy to their lousy service department. Now maybe its was rude of me but I sent them an abusive email and also posted on the forum waiting 7 /8 days for an answer to a problem was getting me upset and them fobbing me off we excuses was ridiculous I have gambled at Coinroyale many times and their service is second to none and I played hands of up to 500 mbtc their with wins and losses. Well I lost a total of around 70mbtc which yes I got for free but I will never deposit to this casino as Fortunejack is obviously rigged when you raise the bet and their service is the worse I ever come across during my years of gambling online. I will no longer play at Fortunejack and I would advise you to not deposit because if anything was to go wrong they wouldnt acknowledge it as a problem and still on day 8 / 9 I havent received an answer to my first problem. Fortunejack dont deposit there or you will regret it.

I never Deposites at FJ , but I only tournament poker game at FJ

LOL

[Ryan Dugan]

I never really liked them anyway, so I guess I will stay away from them

Because of what ? Why you never like fortunejack? Don't make this worse with your words.
They had paid out over 200 btc to users and with this case erasing their previous reputation? I guess no.
since op's post are so complicated to read , just wait and see they confirming this problem and i believe on them will solve this.

I havent received an apology and they havent even admitted that theyre responsible and they rather ignore you and hope you go away.

You shouldn't go away this is an outrage. These guys run campaigns and things here. Its all good when they making money and want their pay it runs just smooth but as soon as you want to withdraw a huge win all hell breaks out or rather everything is calm and relaxed as they ignore you hoping you go away. Each person that gives up and goes away is profit for them and makes them want to do it again and again. Soon they might think they can do this to any one any time if they keep getting away with it. Hopefully people like you will make an example of bad service or cheats. Good luck !

[n0ne]

It happens only at rare instances and this time you have been the victim. In such cases they need to act faster, but as it is new the delay might occurred. Among gambling websites directbet.eu is the best to provide assistance when in need.

[omodz]

thx for the warnning! i stop play there.

[twicezeroiszero]

Well been waiting for a reply from Fortunejack about my account which my complaint started 05/02/2016 14:38:10 it is now 17/09/2016.

Dont you think they have had enough time to respond to my problem 7 months in total  

[Fraxinus]

I really don't know why it takes so long for them to answer issues,I''m starting to think there's really some problem there,please start resolving issues
People want to get their answers

[blackjackboss]

Well been waiting for a reply from Fortunejack about my account which my complaint started 05/02/2016 14:38:10 it is now 17/09/2016.

Dont you think they have had enough time to respond to my problem 7 months in total  

You should post the truth under FJ OP, or scam accusation. That would be more powerful