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Author Topic: Am I being impatient with MTGox?  (Read 1611 times)
russ
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January 21, 2013, 10:36:34 AM
 #1

Personally I don't think 3 weeks to restore my account is acceptable.

Am I being impatient with MTGox or not?


Quote
Danny, Jan 21 19:28 (JST):
Hello,

We sincerely regret for the inconvenience. We are still waiting for the update from the Developer and I will update you once the issue is fixed.

Thanks,

MtGox.com Team


Russell Smith, Jan 19 19:44 (JST):
Could I have non-canned response and a date please.


Danny, Jan 18 21:22 (JST):
Hello,

I apologise for the delay. We will update you as soon as possible.

Thanks,

MtGox.com Team


Russell Smith, Jan 18 03:27 (JST):
Hi guys,

This is getting ridiculous!

How long am I going to have to wait?


Russell


Danny, Jan 12 00:41 (JST):
Hello,

I apologise for the delay. We will update you as soon as possible.

Thanks,

MtGox.com Team


Russell Smith, Jan 11 19:49 (JST):
It's been nearly 2 weeks; please can you escalate this?


Danny, Jan 11 19:47 (JST):
Hello,

Thank you for the email. We are still waiting for the update from the Developer and I will update you once the issue is fixed.

Thanks,

MtGox.com Team


Russell Smith, Jan 11 08:17 (JST):
Any updates?


Danny, Jan 01 18:00 (JST):
Hello,

Thank you for the email. I have posted a request to the developer regarding this. Please note that we are running with limited staff due to Holidays and we need some more time to process your request.

https://mtgox.com/press_release_20121214.html

Thanks,

MtGox.com Team


Russell Smith, Jan 01 02:14 (JST):
If there is no way to get it back, then <removed> would be good, thanks!


Danny, Jan 01 00:33 (JST):
Hello,

Thank you for the email. On checking further I can see that the account was disabled and in the mean time your username russ was used for another account. Please provide a new username that you would like to setup for the account.

Thanks,

MtGox.com Team


Russell Smith, December 30, 2012 01:36 (JST):
Thanks.

I just issued a reset request 5 minutes or so ago and haven't go the email yet? How long should it take?


Danny, December 30, 2012 01:19 (JST):
Hi,

Thank you for the email. We have been disabling inactive accounts due to auditing purpose, but I have enabled your account now and you can use forgot password link to get the login details

https://mtgox.com/login/lost-password

Please contact us for any further assistance.

Thanks,

MtGox.com Team
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thebaron
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January 21, 2013, 10:40:46 AM
 #2

MtGox is the PayPal of the Bitcoin world.
russ
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January 21, 2013, 10:41:39 AM
 #3

Seems that way  Roll Eyes Undecided
Nagato
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January 21, 2013, 01:00:17 PM
 #4

Do you have an account balance with your old account?
Why not just create another account?

russ
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January 21, 2013, 01:06:05 PM
 #5

Do you have an account balance with your old account?
Why not just create another account?


I had ~10 BTC, which at the time didn't have much value, now I'd quite like it back.
Stephen Gornick
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January 21, 2013, 02:59:54 PM
 #6

Am I being impatient with MTGox or not?

Maybe try to PM Natalie.  She seems to able to come through where others don't (can't?):

I have updated your ticket and sent you a message regarding the status of your account.

russ
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January 21, 2013, 03:00:21 PM
 #7

Thanks, I'll try!
russ
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January 21, 2013, 03:01:20 PM
 #8

Do you have a link to her profile, I can't find her just by 'Natalie'
Mt.Gox_Support_Natalie
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January 22, 2013, 08:57:00 AM
 #9

Do you have a link to her profile, I can't find her just by 'Natalie'

Hello Russ,

I am aware of your issue and will be working with our developer to resolve your issue.  I will keep you updated with the progress through your ticket.  Thank you once again for your patience.
russ
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January 22, 2013, 09:00:25 AM
 #10

I know you guys are aware; I'm aware that I've gotten no estimate of when it will be fixed in over three weeks and been constantly fobbed off with things about your developer.

Please give me an estimate of when your developer will be able to restore my account?
Mt.Gox_Support_Natalie
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January 24, 2013, 05:27:48 AM
 #11

I know you guys are aware; I'm aware that I've gotten no estimate of when it will be fixed in over three weeks and been constantly fobbed off with things about your developer.

Please give me an estimate of when your developer will be able to restore my account?
Hello Russ,

Your username has been updated as per your request and your old account is now activated.  You many now login to your account and if you do not remember your password, please use the Forget Password button to request a password reset email.  Thank you once again for your patience in the process.
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