KozziMozzi
Newbie
 Offline
Activity: 4
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July 22, 2017, 11:39:23 AM |
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Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.
Yes I would also like to have an official communication about the engine issues and the potential fix. For now the engine is broken. The support team answers they are aware about issues but does not know when they will be fixed. For the moment it is impossible to trade on this site. Even when there is no volume, most of the trade are delayed/not executed. It is a shame that they still apply the same fee when the site is not working. It is a nightmare and it is worst everyday. If Kraken was professional, they should at least communicate officially about this and not do as there was no problem. |
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anto2412
Newbie
Offline
Activity: 2
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July 22, 2017, 11:47:02 AM |
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hello, I come here because I have a problem, I have open a ticket 1 week ago and I have deposit 1000€ in with a transfert SEPA but I have not yet in my kraken account.  I forgot to whrite the reference code including "kraken.com" when submitting the wire transfer. So i'm worried, is it possible to find my transfer with my money? I would like an answer with explanation of the process please, if is possible. If you are a solution i would like know that Antoine. |
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Bonez0r
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July 23, 2017, 01:10:27 AM |
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hello, I come here because I have a problem, I have open a ticket 1 week ago and I have deposit 1000€ in with a transfert SEPA but I have not yet in my kraken account. I forgot to whrite the reference code including "kraken.com" when submitting the wire transfer. So i'm worried, is it possible to find my transfer with my money? I would like an answer with explanation of the process please, if is possible. If you are a solution i would like know that Antoine. Just to set your mind at ease, I once had the same problem (no reference code). I contacted support and they manually added the funds to my account. So don't worry, your money isn't lost lost, support can see your deposit and add it to your account. |
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anto2412
Newbie
Offline
Activity: 2
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July 23, 2017, 07:34:25 AM |
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Just to set your mind at ease, I once had the same problem (no reference code). I contacted support and they manually added the funds to my account. So don't worry, your money isn't lost lost, support can see your deposit and add it to your account. thanks for your answer but i have not news of the support since 1 week and I have open lot of tickets... |
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Totscha
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July 24, 2017, 06:27:59 AM |
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Kraken made any announcements regarding the Bitcoincash/BitcoinABC hardfork, I know that GDAX and Coinbase won't be supporting it or treating as bitcoin at least.
We have not made any announcement about this yet. I think we do plan to make one, but I'm not sure when. It would be nice to hear something before Aug 1st  |
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jennywhzz
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July 24, 2017, 04:54:16 PM |
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Two questions before I check out the website. Number one Are there specific regulations for know-your-customer and such for the United States or any restrictions for the United States where will be trading from? The second one is basically a variation of the first, let's say that I go on to your website and I deposit BTC, I didn't use that BTC to trade for US dollars at then trade those US dollars for Japanese Yen taking advantage of a change in price and then I change those Japanese Yen back into BTC which means that technically I have gone from cryptocurrency to Fiat put them back to Fiat again if I do that do I still have to qualify for the deposit and withdrawal restrictions and regulations as if I'm depositing withdrawing Bitcoin?
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Dargo
Legendary
Offline
Activity: 1750
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July 24, 2017, 07:49:01 PM |
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Does Kraken offer a service if I wanted to sell a large amount of BTC/ETH for fiat? I'm level 3 verified and want to withdraw more than my limit in few transactions as possible.
You can get higher limits by verifying your account to Tier 4. |
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Dargo
Legendary
Offline
Activity: 1750
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July 24, 2017, 07:50:00 PM |
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Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.
Sorry, but I don't have any news to share at this time on the launch date for the new trade engine. |
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Dargo
Legendary
Offline
Activity: 1750
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July 24, 2017, 07:52:16 PM |
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Just to set your mind at ease, I once had the same problem (no reference code). I contacted support and they manually added the funds to my account. So don't worry, your money isn't lost lost, support can see your deposit and add it to your account. thanks for your answer but i have not news of the support since 1 week and I have open lot of tickets... If you still need help, you can escalate your ticket using this form: https://goo.gl/forms/2VolutBY6HBGJRRA3 |
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Dargo
Legendary
Offline
Activity: 1750
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July 24, 2017, 07:57:21 PM |
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Two questions before I check out the website. Number one Are there specific regulations for know-your-customer and such for the United States or any restrictions for the United States where will be trading from? The second one is basically a variation of the first, let's say that I go on to your website and I deposit BTC, I didn't use that BTC to trade for US dollars at then trade those US dollars for Japanese Yen taking advantage of a change in price and then I change those Japanese Yen back into BTC which means that technically I have gone from cryptocurrency to Fiat put them back to Fiat again if I do that do I still have to qualify for the deposit and withdrawal restrictions and regulations as if I'm depositing withdrawing Bitcoin?
I'm not sure exactly what you are asking, but there's no way to avoid KYC requirements. You have to verify your account regardless of whether you are transacting in crypto or fiat. There aren't really any special restrictions in the US, except you need to verify to Tier 3 before you can deposit or withdraw fiat (USD) via bank transfers. |
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KozziMozzi
Newbie
Offline
Activity: 4
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July 24, 2017, 08:08:30 PM |
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Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.
Sorry, but I don't have any news to share at this time on the launch date for the new trade engine. How can you answer this without any other precision, excuse or any word for your customer to know what is going on. Did you try yourself to trade on your site? It is impossible. There are a lot of negative comments on forum/reddit and the lack of communication from your side is totally unprofessional. |
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Dargo
Legendary
Offline
Activity: 1750
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July 24, 2017, 08:30:30 PM |
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Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.
Sorry, but I don't have any news to share at this time on the launch date for the new trade engine. How can you answer this without any other precision, excuse or any word for your customer to know what is going on. Did you try yourself to trade on your site? It is impossible. There are a lot of negative comments on forum/reddit and the lack of communication from your side is totally unprofessional. I answered the question, which was asking if there is any news on the new trading engine and there is no news. We understand that the new trade engine is very urgent and we are urgently working to launch it, but I cannot give any estimates as to when the launch date might be. |
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Rannasha
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July 24, 2017, 08:38:02 PM |
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Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.
Sorry, but I don't have any news to share at this time on the launch date for the new trade engine. Would there at least be an option to implement some temporary stopgap measures until the new engine is ready? For example a minimum order size to cut down on the total number of orders the engine has to handle. |
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KozziMozzi
Newbie
Offline
Activity: 4
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July 24, 2017, 08:38:55 PM |
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Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.
Sorry, but I don't have any news to share at this time on the launch date for the new trade engine. How can you answer this without any other precision, excuse or any word for your customer to know what is going on. Did you try yourself to trade on your site? It is impossible. There are a lot of negative comments on forum/reddit and the lack of communication from your side is totally unprofessional. I answered the question, which was asking if there is any news on the new trading engine and there is no news. We understand that the new trade engine is very urgent and we are urgently working to launch it, but I cannot give any estimates as to when the launch date might be. What about lowering your fees until this is fixed? I lost money because of orders not executed. The engine is broken even when there is no high volume. Even the last price and orders book displayed on your site are not accurate. |
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