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Author Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money  (Read 68222 times)
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January 03, 2018, 08:41:31 PM
 #901

I registered to wirex 2 weeks ago, they gave me a free Virtual Card without asking me to verify myself.

I funded my card, now they blocked it claiming they're protecting me, now my money is blocked.

I feel that site is scam, beware, do not fund money on their cards cause they blocks them after that.
My virtual card was blocked as well few weeks ago, fortunately i did not have any balance on card or had any bitcoin there. i have stopped using them, since they require ID proofs/don't serve the country i live in. did you contact support? what did they say? i hope you get your money back (without having to go through ID verification  Undecided).
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January 03, 2018, 09:29:27 PM
 #902

I registered to wirex 2 weeks ago, they gave me a free Virtual Card without asking me to verify myself.

I funded my card, now they blocked it claiming they're protecting me, now my money is blocked.

I feel that site is scam, beware, do not fund money on their cards cause they blocks them after that.
My virtual card was blocked as well few weeks ago, fortunately i did not have any balance on card or had any bitcoin there. i have stopped using them, since they require ID proofs/don't serve the country i live in. did you contact support? what did they say? i hope you get your money back (without having to go through ID verification  Undecided).

It is not a problem to verify myself, in fact I sent them my documents when I noticed it was required, the problem is that I'm afraid they're scam cause it doesn't make any sense to provide a card that requires verification and then block it because you haven't verified your identity. This can only be explained with the fact they're trying to steal customers money.

Yes, I contacted the support and I got a template email back: "We pause your account to first protect your assets, your money and protect your account".
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January 04, 2018, 12:47:55 PM
 #903

Hi all!

This is Michael again. I apologize for the delay in our answers here. Lana is on a little vacation and I will handle your messages instead of her for a few days. After that she will continue helping you.

@tsvetomir69
As I can see all answers have been already provided in your ticket. However, your ticket will be reviewed again by another agent and soon you'll get an additional explanation in your ticket.

@Nodial
Instead of blaming us could you please let me know your ticket ID here or your account email in the private message? I will check your issue and try to help.

Have a great day!

Best regards,
Michael

Lana,
Customer Service at Wirex Limited
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January 04, 2018, 01:38:40 PM
 #904

@Wirex-E-Coin: I'm blaming cause of the treatment I received.

Anyway I sent you the private message with the details.
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January 04, 2018, 04:56:09 PM
 #905

I sent you the private message with the details.

Hello!
Thank you for the details.
I checked your issue and figured out that your account was blocked because you have tried to use the unverified card with Paypal.
Please check this article: https://help.wirexapp.com/hc/en-us/articles/115000599249-FAQ-about-PayPal

"Q. I want to link your card to PayPal, how can I do that?
A. Please find the detailed instructions in this article. Make sure your card is verified."

And for now there are only 2 possible ways:
1. Complete verification to unblock your account.
Please follow the steps described in this article for account verification: https://help.wirexapp.com/hc/en-us/articles/207161719-How-and-why-to-verify-Wirex-account-

2. Fill the document for the manual card unload. In this case, we return your funds to the Wirex bitcoin wallet and completely close your card. The support agent can help you with this option.

More details were provided by the agent in your ticket.

Also please note that you can't blame us for your action as it was a violation of our rules.

Please let us know if you have any additional questions.

Best regards,
Michael

Lana,
Customer Service at Wirex Limited
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January 04, 2018, 05:13:04 PM
 #906

I've sent my documents for verification at least one week ago, will it take months?

Have I to resend my documents more than once?

Will the card be unblocked if in the future my profile will be verified?

I didn't know linking a card issued to my name to my verified PayPal account was so dangerous...
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January 04, 2018, 05:28:00 PM
 #907

Thank you for your understanding.

I've sent my documents for verification at least one week ago, will it take months?

I have already asked our internal team to communicate with our card issuing bank to speed up the process of your verification. You will receive the answer soon.

Will the card be unblocked if in the future my profile will be verified?

Yes, after the verification your card will be unblocked and verified. Your card limits also will be increased.

Best regards,
Michael

Lana,
Customer Service at Wirex Limited
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January 04, 2018, 06:46:09 PM
 #908

What happened to our BITCOIN CASH? Haven't heard anything about it. Can you tell me a definite time line?
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January 05, 2018, 07:10:08 AM
 #909

I got an email saying that all Visa card operations are not available at this moment, due to urgent communication from WaveCrest, what does this mean for my card and the balance on it?
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January 05, 2018, 07:42:55 AM
 #910

I got an email saying that all Visa card operations are not available at this moment, due to urgent communication from WaveCrest, what does this mean for my card and the balance on it?

Same here, also then got the segwig upgrade message on next login but BTC address not changed yet....
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January 05, 2018, 08:54:58 AM
 #911

I have received an email from the card issuer:
Quote

Subject: Closing of your Visa prepaid card

Dear Cardholder,

We, WaveCrest, are the issuer of your Visa Prepaid card, which you have enrolled for through one of our program partners. Visa have today instructed us that we must close all WaveCrest issued Visa Prepaid Cards with immediate effect.

How will this affect you?

Your WaveCrest-issued Visa Prepaid Card will no longer function.  However, as your funds were stored in your e-wallet they will remain accessible to you via your wallet provider.

We thank you for your cooperation.

 

Yours sincerely,

WaveCrest

What is happening?
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January 05, 2018, 08:59:37 AM
Last edit: January 05, 2018, 09:12:27 AM by NeuroticFish
 #912

I got an email saying that all Visa card operations are not available at this moment, due to urgent communication from WaveCrest, what does this mean for my card and the balance on it?

This is pretty bad. I've read somewhere else that WaveCrest was notified by Visa to close all prepaid Visa cards. And this affects most Bitcoin cards.

Since Wirex was announcing last year they'll have again cards for worldwide use, I hope that this means they work on a deal with another card issuer. Maybe WaveCrest will allow at least to spend the existing funds, because else it's bad and unprofessional and it'll get difficult for Wirex.

Edit: I guess I hoped too much from WaveCrest. I am mad now.
Edit2: BitPay is in the same situation, they've sent a well-written e-mail to their customers, you can find it here: https://bitcointalk.org/index.php?topic=2597897.msg27517895#msg27517895

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January 05, 2018, 09:58:48 AM
Last edit: January 05, 2018, 10:25:47 AM by MrDibbley
 #913

cant transfer the balance from the card to the BTC wallet at the moment too, reports under maintenance Sad

bitpay confirmation http://mailchi.mp/bitpay/wave-crest-card-closure
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January 05, 2018, 12:05:22 PM
 #914

maybe it's not a good idea to use advcash... the last time it was visa ...and then mastercard... Sad
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January 05, 2018, 01:04:04 PM
 #915

All Visa crypto credit cards issued by Wavescrest are blocked: cryptopay, tenx, coinsbank, wirex, xapo, spectrocoin, bitwala, bitpay - ALL BLOCKED

At this time only Advcash using Mastercard seems to work. Feel free to use my ref link if you like it https://[Suspicious link removed]/89dUf5

Just received a confirmation from them they're using Wave Crest too...

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cold, alone, gazes sadly
at the rising moon
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January 05, 2018, 02:36:47 PM
Last edit: January 05, 2018, 02:57:01 PM by Wirex-E-Coin
 #916

Hi all!

Please check our official announcement here: https://wirexapp.com/card-suspension-update

Yesterday, our partner WaveCrest Holdings, Ltd., which provides our cards, was instructed by VISA to close all of its prepaid cryptocurrency-related and standard prepaid VISA debit card programs. The Wirex card is such a program.

WaveCrest did not provide us with any advance notice of this decision

Your funds are safe!

We’d like to assure you that all your funds are safe. Our team is working around the clock to ensure customer funds are transferred back from prepaid VISA accounts ASAP.

New cards are coming soon

We have been working with a new card issuer for the last couple of months and are close to being able to release our new cards. As part of this changeover, we can provide free replacement cards to all users who already have cards.

Refund for your ending card balance and for any outstanding card loads

We are instructing WaveCrest to ensure all card balances return to our cardholders quickly.

Wirex is offering card order fee refunds for all users who ordered on or after 1 December 2017. You will receive an email providing you with more details on this soon.

Verified users will still be able to buy bitcoin using your local bank card. We will be releasing our new verification process within the next week. Furthermore we will be increasing daily limits to $500 from Monday.

Please accept our sincerest apologies for the inconvenience caused. We greatly appreciate your support and thank you for your patience. We will soon release an update regarding our new replacement cards.

Please join our Community Manager for a live Webinar tonight at 6pm GMT for further clarification. Register here: https://events.genndi.com/register/169105139238466377/d2675c1372

Best regards,
Michael

Lana,
Customer Service at Wirex Limited
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January 05, 2018, 03:31:29 PM
 #917

Additional article with the answers to the common questions: https://help.wirexapp.com/hc/en-us/articles/115004942653-Details-Regarding-WaveCrest-Card-Suspension

Lana,
Customer Service at Wirex Limited
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January 05, 2018, 04:21:17 PM
 #918

What will happen if I had a transaction made to my card a day ago, will it still go through? Or is my money lost now???
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January 05, 2018, 09:07:25 PM
 #919

Hi, I used wirex for... not more than 10 days but I think it was good, I like the opportunity of converting BTC to EUR just when I need to.

BUT: your exchange rates are awful, it's something like 8% lower that coinbase.

AND: as my card is now useless, I withdrawn my BTC funds. You made me pay 0.001414 fee (that's more than many exchanges demand) and then you used a very low fee to pay the transaction, my wallet warns me it will be completed in an unknown amount of time (I hope not forever).
Seriously, do you really need to earn money also on transaction fees?

I am left without words.
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January 06, 2018, 01:54:16 PM
 #920

Wirex is happening. They charge in advance for something they call service and after awhile they decide they get bored and quit the service. Refunds are against their rules.
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