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Author Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money  (Read 68324 times)
Bossian
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July 03, 2019, 07:25:50 AM
 #1121

Wirex still have not resolved my problem. Since Monday.

They seem to have stolen from me, no response.

Is there somewhere I can report them?
Contact them on Twitter and tell them what is your ticket number, did that last time, they answer pretty fast on Twitter.

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stompix
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July 03, 2019, 08:09:13 AM
 #1122

Wirex still have not resolved my problem. Since Monday.
They seem to have stolen from me, no response.
Is there somewhere I can report them?
Contact them on Twitter and tell them what is your ticket number, did that last time, they answer pretty fast on Twitter.

As I was saying.

I might be getting too old for this but checking twitter for issues you have with some kind of banking business is a bit...

This is crazy, imagine calling and emailing a business and since none answers having to go to tw or fb to contact support.
I can't wait for the moment I ask an employee in a superstore where the ice cream is and he would tell me to ask on TW their sweets department at #werunoutofgoodnamessuperstore33customerinfo

Couldn't they redirect all the staff that monitors Twitter to actually answer support emails?

Bossian
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July 03, 2019, 08:47:37 AM
 #1123

Wirex still have not resolved my problem. Since Monday.
They seem to have stolen from me, no response.
Is there somewhere I can report them?
Contact them on Twitter and tell them what is your ticket number, did that last time, they answer pretty fast on Twitter.

As I was saying.

I might be getting too old for this but checking twitter for issues you have with some kind of banking business is a bit...

This is crazy, imagine calling and emailing a business and since none answers having to go to tw or fb to contact support.
I can't wait for the moment I ask an employee in a superstore where the ice cream is and he would tell me to ask on TW their sweets department at #werunoutofgoodnamessuperstore33customerinfo

Couldn't they redirect all the staff that monitors Twitter to actually answer support emails?

I know, I actually agree with you. But this is the way I managed to get in touch with them quick enough.

I hate Twitter.

2019 sucks. Bring back the 2000s.

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fishervwb
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July 05, 2019, 07:37:04 AM
 #1124

Wirex Token (WXT) is now available on KuCoin, you can deposit now. Supported trading pairs include WXT/BTC and WXT/USDT. Trading will start at 18:00 on July 5, 2019 (UTC+8) and withdrawal will open at 18:00 on July 8, 2019 (UTC+8).
https://twitter.com/KuCoinUpdates/status/1146935953258418178
gentlemand
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July 05, 2019, 09:21:08 AM
 #1125

Wirex Token (WXT) is now available on KuCoin, you can deposit now. Supported trading pairs include WXT/BTC and WXT/USDT. Trading will start at 18:00 on July 5, 2019 (UTC+8) and withdrawal will open at 18:00 on July 8, 2019 (UTC+8).
https://twitter.com/KuCoinUpdates/status/1146935953258418178

"we’re responding to overwhelming demand from our users for a native Wirex token"

Yes. All I've read on this thread for the past few years is people spamming 'where's the shitcoin? where's the shitcoin? WHERE'S THE SHITCOIN?'

So if I give them $5000 for their token I get zero fees. That sure is a whole lot of fees.
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July 10, 2019, 02:32:00 PM
 #1126

Wirex Token (WXT) is now available on KuCoin, you can deposit now. Supported trading pairs include WXT/BTC and WXT/USDT. Trading will start at 18:00 on July 5, 2019 (UTC+8) and withdrawal will open at 18:00 on July 8, 2019 (UTC+8).
https://twitter.com/KuCoinUpdates/status/1146935953258418178

and now this token also added on coinmarketcap too
https://coinmarketcap.com/currencies/wirex-token
nice work team  Wink

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July 23, 2019, 01:21:36 PM
Last edit: July 23, 2019, 01:39:10 PM by zinodaur
Merited by Bossian (1)
 #1127

I have a hard time deciding if Wirex sucks or if just their support staff is comprised entirely of fucking idiots.

Because of a Wirex glitch, they lost my money when I had a failed Revolut top up. Wirex keep blaming Revolut but Revolut never got my money in their accounts. I must've told this 5 times to the moron responding to my emails. I told her to let me talk to her manager or senior or whatever and she keeps responding. This issue hasn't been resolved and it's been weeks.

And NOW my Wirex account isn't even working because they're asking for proof of address... again. I say ok, fine, I'll upload a bank statement from TODAY, because that's one of the options available: a bank statement no older than 3 months. Then I get an email saying that I actually need to submit the proof I submitted before for proof of address. But the POA they accepted before was my national ID. And they say I can't use that, because I used it to reverify my proof of identity. They are fucking dead brain morons. They should bring back the live chat, cause they're nothing short of incompetent.
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July 23, 2019, 03:20:56 PM
 #1128

Then I get an email saying that I actually need to submit the proof I submitted before for proof of address. But the POA they accepted before was my national ID. And they say I can't use that, because I used it to reverify my proof of identity. They are fucking dead brain morons. They should bring back the live chat, cause they're nothing short of incompetent.

Seeing that you're from Romania, what will you do if they ask you for a scan of the front and the BACK of your id?
Maybe I'm wrong but that's the only id with a blank back in the whole EU.
I know some guy was complaining a week ago he can't pass a KYC because he can't scan the back of his card!

As for their support, the best way to work with wirex it is to completely avoid anything that has gone wrong with it once cause it will certainly do again and pretty fast. Top up from cards, wires from and out, everything has a serious chance of turning into a week of endless and useless chat with the support.

So, stick with loading bitcoin onto it and spending in shops.

I was so happy when I got it and spend a lot around with it but right now I wouldn't recommend it to anybody.

So if I give them $5000 for their token I get zero fees. That sure is a whole lot of fees.

Since it's obvious some of the fees they cut are PAID from their own pocket as they offer zero fees even for ATM I wonder how long this will last, and how long till some strat using it to launder money.

Bossian
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August 02, 2019, 10:51:06 AM
 #1129

I have a hard time deciding if Wirex sucks or if just their support staff is comprised entirely of fucking idiots.

Because of a Wirex glitch, they lost my money when I had a failed Revolut top up. Wirex keep blaming Revolut but Revolut never got my money in their accounts. I must've told this 5 times to the moron responding to my emails. I told her to let me talk to her manager or senior or whatever and she keeps responding. This issue hasn't been resolved and it's been weeks.

And NOW my Wirex account isn't even working because they're asking for proof of address... again. I say ok, fine, I'll upload a bank statement from TODAY, because that's one of the options available: a bank statement no older than 3 months. Then I get an email saying that I actually need to submit the proof I submitted before for proof of address. But the POA they accepted before was my national ID. And they say I can't use that, because I used it to reverify my proof of identity. They are fucking dead brain morons. They should bring back the live chat, cause they're nothing short of incompetent.
Please let us know if you solve your issue since. Too many here don't update their post once the issue is solved. Hope it was for you bro.

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zinodaur
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August 05, 2019, 10:25:03 PM
 #1130

Please let us know if you solve your issue since. Too many here don't update their post once the issue is solved. Hope it was for you bro.

Managed to solve the ID problem, but my money is still missing. They offered to open a dispute with the bank, but said that if I was in the wrong ( and they somehow pushed the message as if I was in the wrong ) I'd owe them 20 something euros in administrative fees.
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August 06, 2019, 11:08:42 AM
 #1131

Then I get an email saying that I actually need to submit the proof I submitted before for proof of address. But the POA they accepted before was my national ID. And they say I can't use that, because I used it to reverify my proof of identity. They are fucking dead brain morons. They should bring back the live chat, cause they're nothing short of incompetent.

Seeing that you're from Romania, what will you do if they ask you for a scan of the front and the BACK of your id?
Maybe I'm wrong but that's the only id with a blank back in the whole EU.
I know some guy was complaining a week ago he can't pass a KYC because he can't scan the back of his card!

If it helps at all, I think that I used the drivers' license for proof of identity. Both sides. And I'm from RO too.
And for proof of location I used a bank statement.
Both were accepted easily.

But that was long ago and I didn't have verification issues since.


_________________
BTW, I've used Wirex card big time in Greece and it worked well. It's just annoying that after conversion I have to move the EUR from account to card (I seem to forget to do that at times).

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August 07, 2019, 02:53:52 AM
 #1132

Please let us know if you solve your issue since. Too many here don't update their post once the issue is solved. Hope it was for you bro.

Managed to solve the ID problem, but my money is still missing. They offered to open a dispute with the bank, but said that if I was in the wrong ( and they somehow pushed the message as if I was in the wrong ) I'd owe them 20 something euros in administrative fees.
Oh OK, that sucks bro.
Since I opened an account with Wirex I did only one bank transfer which worked, but a friend of mine also had money stuck somewhere between Wirex and another bank account. Since then I avoid this service.

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August 30, 2019, 12:53:54 PM
 #1133

I tried to verify an account with them, provided all the required documents but they are refusing to open it citing some not better specified "business decisions". Requests for further explanations were in vain.

I cannot think of any legitimate reason for such behavior and from my past experience (Neteller) this kind of obscure decision making and lacking communication is a big red flag: usually will result in money lost on your side sooner or later (Neteller locked my account without any explanation with an € 4000 wire still going their way. Result: I never got my money back despite months of mail exchanges and it's probably not worth the costs to go the legal route).

I'd advise you look for one of the many better alternatives or be very careful with them, never entrusting them with too much money.
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August 30, 2019, 01:00:29 PM
 #1134

and lacking communication

Something seems to have happened lately. I had a problem with my card last week (caused by a 3rd party bank, I'll write the story one of these days) and the support was very quick in helping me out. I was genuinely surprised.
Well, one of the things was that I also got a temporary lock on the card (for safety). And this week, when I should get the card unlocked the support ignores me.


PS. If you lack alternatives, my post history may help.

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August 31, 2019, 02:02:11 AM
 #1135

As soon as they reduced ATM limits to very low and started to restrict other activities, I stopped using wirex. I think it would be OK if you need low volume, occasional use debit card with superficial bank account attached, but their fees are too high and restrictions too much for anything else. As far as I know they are the best available as far as crypto debit card. Or at least it was when I registered. It's a pity because it has potential. Too high fees and restrictions ruin it. The card looks great though.
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September 04, 2019, 10:38:46 AM
 #1136

I received a notification in my Wirex app that I needed to reverify my location. I submitted a photo of my address on a utility bill (didn't take a photo of the entire bill). After ~20 minutes I received an email that my verification was denied and that I needed to submit a photo of the entire bill. I sent them a new photo and 10 minutes later I received a notification that the verification passed. I had a few minor issues with Wirex in the past but everything was handled pretty fast by their support team.
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September 04, 2019, 02:10:46 PM
 #1137

I get a bad feeling every time this topic is getting bumped  Cry

I received a notification in my Wirex app that I needed to reverify my location.

Are you using your card a lot while out of the country or only for atm withdrawals, something that might raise suspicion and cause this?
They never asked me for a proof of me living at the address my ID shows, not even at sign-up so I'm wondering if I should have one of them ready if they make this mandatory.

That aside, I got like 3 or 4 notifications about some change in the T&C, unfortunately, I wasn't able to find out what those new additions or modified terms, anyone has a clue? Also, browsing through the T&C trying to find them I saw this on the restricted usage :

Quote
To provide yourself with a cash advance from your credit card, or help others to do so;

What the hell is this?


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September 11, 2019, 09:58:08 AM
 #1138

Is anyone else finding the app quite stunningly sluggish since the last couple of updates? It takes about 3-5 minutes to get any info up. Also in the UK at least they've now introduced phone based 2FA for every online card transaction so make sure you're in an area with some lovely signal otherwise you can't play.
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September 11, 2019, 10:15:48 AM
 #1139

Is anyone else finding the app quite stunningly sluggish since the last couple of updates? It takes about 3-5 minutes to get any info up.

I do have a ticked opened about the fact most of the time I see transactions from months ago, the new ones loading late or not at all.
Maybe more such tickets would make them ... do something?

Also in the UK at least they've now introduced phone based 2FA for every online card transaction so make sure you're in an area with some lovely signal otherwise you can't play.

Well, it's for online transactions  Cheesy

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September 11, 2019, 10:21:37 AM
 #1140

Well, it's for online transactions  Cheesy

Many of us in more primitive places get plenty of wifi but no phone signal. I often have to insert it in my forehead and jump up and down to have any hope of receiving a text message about 1-2 hours later which has of course expired.
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