I am not applying for the post because I know I dont fit the bill but I want to make a humble suggestion to op.Select candidates from different part of globe living in different timezone so that your one of your customer care representatives is always available online
OP said they are getting low number of tickets so 3-4 per day so hiring 2 support agent for such low work will useless.
bitmixer can you post updates about this, you already hired or still looking for someone.