Another CEX.IO SCAM

[snortlax]

I sent them 980 EUR on 04/12/2017 via SWIFT transfer with valid beneficiary parameter.

They have been keeping me on hold ever since. They cannot locate the money and keep asking me to be patient.

Its been 6 months now.

Is there a way for internationals to pressure cex.io other than support mails?

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[pugman]

Can you post any proof?

Also a few details that might help:
Twitter: https://twitter.com/cex_io ( You can contact them here if you want)
Forum PM: https://bitcointalk.org/index.php?action=pm;sa=send;u=148073 (they were active today, so try your luck).

[timerland]

I sent them 980 EUR on 04/12/2017 via SWIFT transfer with valid beneficiary parameter.

They have been keeping me on hold ever since. They cannot locate the money and keep asking me to be patient.

Its been 6 months now.

Is there a way for internationals to pressure cex.io other than support mails?

6 months? That's a long time.

If you have the right details on your transfer and you are sure of that, then there is virtually no reason for such a long delay. But cex.io's fiat payment processing is definitely not something that you want to trust, as shown by history.

You should be able to get a quick response if you send a message CEX on this forum with a link to this thread, so that they can respond publicly to this issue. But apparently they use a third party payment processor for their fiat transactions, which is causing the delays (doesn't excuse them one bit for the delay). BTW, do post some proof in the form of screenshots.

[Superzpay]

I sent them 980 EUR on 04/12/2017 via SWIFT transfer with valid beneficiary parameter.

They have been keeping me on hold ever since. They cannot locate the money and keep asking me to be patient.

Its been 6 months now.

Is there a way for internationals to pressure cex.io other than support mails?

That is why I stay away from those exchanges which have shady activities complaint in the past. I only join those exchanges which have a clean history and have only positive reviews.

For you I will suggest that you pressurize them that you will complaint against them on FBI etc. Try to go to the scam accusation to complaint against them. when they will get a negative trust because of your accusation then they will hurry to solve your issue.

[Slow death]

Is there a way for internationals to pressure cex.io other than support mails?

Do this:

create a thread here  Scam Accusations

Scam Report Format (Use it to make scam reports properly)

Scam report example:

What happened::
I saw escrow.ms's lolipop thread 4 days ago and placed a order for 1000 lolipops. After I sent him payment, he just went offline and never came back. I think he's a big liar and a scam artist. Stay away from him.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=76380

Reference Link:
https://bitcointalk.org/index.php?topic=260070.0

Amount Scammed: 2 BTC/$176.40
Payment Method: Bitcoins
Proof of Payment:
http://blockchain.info/tx/b80f35cebae98fcbd8eb0e2eaea6def41f90ad01086ad830ba23094ac3c3b165

PM/Chat Logs: https://i.imgur.com/8UbLVSc.png
Additional Notes: I advise you to not deal with this user until this dispute is resolved.

[CEX]

I sent them 980 EUR on 04/12/2017 via SWIFT transfer with valid beneficiary parameter.

They have been keeping me on hold ever since. They cannot locate the money and keep asking me to be patient.

Its been 6 months now.

Is there a way for internationals to pressure cex.io other than support mails?

Dear snortlax,

Please accept our apologies for all the inconveniences the issue might have caused you.

Kindly be informed that CEX.IO doesn’t use its own bank accounts. Instead, we are using the services of licensed financial institutions in order to process transfers. And since the nature of cryptocurrency is still an unregulated feature within the bank industry and a payment should go through several financial institutions to be processed and delivered to us, delays or some issues may occur on its way.

But you are totally right - it shouldn't take that long. In order to look more deeply into your particular case and speed up the process of resolution, kindly provide your user ID. We would be glad to help you.

Looking forward to hearing from you soon.

[snortlax]

Thank you everyone for your attention and suggestions. I m sorry for no proof and late reply. i am really busy and have little time to deal with this thats why i was unaware of the format.


@CEX.IO my ID is up111563346.


Proof of the situation:

Here is the MT-103 form of my swift.
http://i67.tinypic.com/27xmeyx.jpg

And response of their beneficiary. Support asked me to ask my bank for a refund. Their Beneficiary rejected.
http://i63.tinypic.com/4u8j2r.jpg

I ve been mailing with their support but all they can offer is more and more apologies. CEX.IO is obliged to compensate for damage they caused to their customers. Even if they fail to locate incoming transactions its not our responsibility. Besides, money is the easiest thing to track in the world unless there is shady things going on. while every data is available to their use being "being unable to locate the money" and apologies are nothing but jokes.

"If" they really have an office in UK,london I will have my aunt who is a London resident and British citizen issue a fraud complaint to the British police department.

[CEX]

Thank you everyone for your attention and suggestions. I m sorry for no proof and late reply. i am really busy and have little time to deal with this thats why i was unaware of the format.


@CEX.IO my ID is up111563346.


Proof of the situation:

Here is the MT-103 form of my swift.


And response of their beneficiary. Support asked me to ask my bank for a refund. Their Beneficiary rejected.


I ve been mailing with their support but all they can offer is more and more apologies. CEX.IO is obliged to compensate for damage they caused to their customers. Even if they fail to locate incoming transactions its not our responsibility. Besides, money is the easiest thing to track in the world unless there is shady things going on. while every data is available to their use being "being unable to locate the money" and apologies are nothing but jokes.

"If" they really have an office in UK,london I will have my aunt who is a London resident and British citizen issue a fraud complaint to the British police department.

Dear snortlax,

Thank you for the information provided.

We completely understand your frustration on this matter.

Let me emphasize that CEX.IO is fully registered legal company. It is absolutely excluded that we are trying to scam you. Your money won't be lost in any case.  All our users always receive their funds. And the resolution of this issue is the matter of time.

Please rest assured that we spare no effort to resolve it as soon as possible.  We are in close contact with our financial partner and do our best to speed up the process of investigation. We have made several inquiries about the issue and currently we are expecting the resolution from their side. If only everything depended on us,  we would have fixed this much sooner.

Our Finance Team will inform you immediately once there is an update.

Please accept our apologies for all the inconveniences the issue might have caused you.

[countryfree]

Why did you wait 6 months before starting this topic? I would have moved within a few days.

[sunsilk]

Nice, it's good to see CEX itself replied to the problem of snortlax. I've read the post history of CEX and he's been active replying your other threads (Scam Accusation).

There's also a fault from snortlax by addressing this lately. I hope everything will be fine and works perfectly well.

[snortlax]

Why did you wait 6 months before starting this topic? I would have moved within a few days.

I contacted their support immediately. They have been stalling me ever since.