So just how hard is it to get BitMain to fix warrenty repair?

[MyRig]

Depends on where you are, repair service with fee in USA may be faster.  If you are in USA shipping to Colorado may be $14-$25.

[1714182091]

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[1714182091]

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[1714182091]

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[KandidNature]

I was instructed by the support team to follow the  RMA and ticket procedures. I was given all the information, I folloewd it, and if its 45 or 100 I should not be responsible  for a defective product.

[Finksy]

Depends on where you are, repair service with fee in USA may be faster.  If you are in USA shipping to Colorado may be $14-$25.

Since when is that an option? I contacted Bitmain USA (who referred me to the main Bitmain service email) and requested to return my miner to Colorado (since I am in Canada).  They told me that wasn't possible, and had me ship to China.  I have been waiting since Feb. 10th, either the post office or Bitmain has apparently lost my package. :/

[MyRig]

later this Feb, repair service is opened to public with fee regardless where you purchased your Antminer Product.  If hardware was purchased from BitmainWarranty.com, then the warranty/repair be handled within USA.  

[Swimmer63]

I had one board on my 7th S7 go out.  Tested it and it's just the board that's the problem.  Went out a week after delivery.
Sent it to Hong Kong last week and submitted a repair request.  I'm not holding out much hope of ever seeing it replaced though.

[kaltar]

I`m in the same boats as alot of you.  DOA board on one of my S7, they`ve received my board 3 weeks ago, and i still don`'t have shipping label for it. they tell me they found the board and did the repair on it, 2 weeks later i contact them and they tell me, no repairs are not done yet, it takes a few days. It`s BEEN 3 WEEKS for F... sake. and now i got another blade that died, it`s still under warranty but that one is going to Denver. even if if i got to pay for it.

i will NEVER NEVER buy from bitmain again. i bought 5 S7 and so far,
1 x DOA full S7. 150$ to send back and 1 month to get it back
1 x DOA board, 75$ and still in limbo
1 x board died, this one going to denver

not a very good tracking records and very poor RMA service. and all the ignores from them and run around.

i`m also going to post this in their thread in the hopes they will read it and other people will think twice about buying from them

 

[Swimmer63]

I`m in the same boats as alot of you.  DOA board on one of my S7, they`ve received my board 3 weeks ago, and i still don`'t have shipping label for it. they tell me they found the board and did the repair on it, 2 weeks later i contact them and they tell me, no repairs are not done yet, it takes a few days. It`s BEEN 3 WEEKS for F... sake. and now i got another blade that died, it`s still under warranty but that one is going to Denver. even if if i got to pay for it.

i will NEVER NEVER buy from bitmain again. i bought 5 S7 and so far,
1 x DOA full S7. 150$ to send back and 1 month to get it back
1 x DOA board, 75$ and still in limbo
1 x board died, this one going to denver

not a very good tracking records and very poor RMA service. and all the ignores from them and run around.

i`m also going to post this in their thread in the hopes they will read it and other people will think twice about buying from them

 

Let me know how that works out.

EDIT - ordered a miner from bitmainwarranty.com last night.  It was running on my pool in an hour.

[fanatic26]

EDIT - ordered a miner from bitmainwarranty.com last night.  It was running on my pool in an hour.

So in a thread about warranty repair how exactly does buying a hosted unit have anything to do with the topic?

P.S. From what I see the bitmainwarranty site sells 14 day hosting contracts for $80 which is more than double the price of a decent hosting contract. I sure hope you arent spending $160 a month to host your unit because at that price you wont be making any profit.

[Swimmer63]

EDIT - ordered a miner from bitmainwarranty.com last night.  It was running on my pool in an hour.

So in a thread about warranty repair how exactly does buying a hosted unit have anything to do with the topic?

P.S. From what I see the bitmainwarranty site sells 14 day hosting contracts for $80 which is more than double the price of a decent hosting contract. I sure hope you arent spending $160 a month to host your unit because at that price you wont be making any profit.

It goes to the responsiveness of one location over another.  Sorry if you're offended.  For a higher price you can purchase an S7 from them that is hosted in the US or have them ship it to you.  I am in the US so this is ideal.  I could not tell you anything about a 14 day contract from them though.  That sounds like rental, not hosting.