Changelly.com - instant exchange. VISA/Mastercard accepted.

[Zaphroz]

My transaction failed but I have been waiting for a refund and a response to the ticket for days now. This is the transaction ID: 04b71c6e75db

It's been 6 days now and still haven't heard back.

[1713577458]

1713577458

[1713577458]

1713577458

[1713577458]

1713577458

[1713577458]

1713577458

[cryptofrog]

Hi All,

I heard about Changelly through the advert on coinmarketcap.com,  I thought I'd give it a try. Unfortunately, I did not do my research ahead of time. Bcuz if I did, I would have found out just how buggy and screwed it has been for some users.

Let's just say so far the experience has been a nightmare.

I wanted to exchange 46LTC for some BTC.
I went through the process, it told me to pay 46LTC to this address: LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK

So I did, and then after 3 days, my account finally showed the following:
--------------------------------------------------------------------------
Transaction # a8f0ce7cb963
Sorry! The payment was not received.

Transaction # a8f0ce7cb963
Sender   ??@getoutdoorgear.??
Amount   46 LTC
Receiver   1BGHUjiK2SSmXniSo9cdEBMbGfR2K4PQe5
Amount   0.51595165 BTC                               <-- I also never received my BTC
---------------------------------------------------------------------------
WTF ?  What do you mean payment not received. I sent the 46LTC

Looking at Minergate LTC blockchain logs,which Changelly is part of....it clearly shows that they received the 46 LTC.  And it shows I paid 46 LTC.
https://minergate.com/blockchain/ltc/transaction/4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

So, Changelly is telling me, they didn't receive the 46 LTC I sent. Which means I possibly got ripped off 46 LTC?
My LTC Wallet says otherwise. Transaction log shows:
Status: 0/unconfirmed
Date: 5/22/2017 17:45
To: Changelly 46 LTC to BTC LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK
Debit: -46.00 LTC
Transaction fee: -0.008 LTC
Net amount: -46.008 LTC
Transaction ID: 4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

Now looking at the LTC Block chain,  Changelly told me to pay 46LTC to LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK , and when you search for that address in the LTC Block chain you get the following:
http://explorer.litecoin.net/address/LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK           <-- Address not seen on network. WTF?

Anyway, if Changelly CEO is reading, this ...I hope you can get your tech guys to resolve this for me, bcuz it is after all about $1100 USD of LTC. 

For now I cannot recommend Changelly for crypto currency conversion to anyone, until I get my LTC or BTC back in my wallet. So, far the experience has not been good at all.   It has been 5 days and no one got back to me about, my specific transaction.

[Fundamentals Of]

Hi All,

I heard about Changelly through the advert on coinmarketcap.com,  I thought I'd give it a try. Unfortunately, I did not do my research ahead of time. Bcuz if I did, I would have found out just how buggy and screwed it has been for some users.

Let's just say so far the experience has been a nightmare.

I wanted to exchange 46LTC for some BTC.
I went through the process, it told me to pay 46LTC to this address: LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK

So I did, and then after 3 days, my account finally showed the following:
--------------------------------------------------------------------------
Transaction # a8f0ce7cb963
Sorry! The payment was not received.

Transaction # a8f0ce7cb963
Sender   ??@getoutdoorgear.??
Amount   46 LTC
Receiver   1BGHUjiK2SSmXniSo9cdEBMbGfR2K4PQe5
Amount   0.51595165 BTC                               <-- I also never received my BTC
---------------------------------------------------------------------------
WTF ?  What do you mean payment not received. I sent the 46LTC

Looking at Minergate LTC blockchain logs,which Changelly is part of....it clearly shows that they received the 46 LTC.  And it shows I paid 46 LTC.
https://minergate.com/blockchain/ltc/transaction/4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

So, Changelly is telling me, they didn't receive the 46 LTC I sent. Which means I possibly got ripped off 46 LTC?
My LTC Wallet says otherwise. Transaction log shows:
Status: 0/unconfirmed
Date: 5/22/2017 17:45
To: Changelly 46 LTC to BTC LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK
Debit: -46.00 LTC
Transaction fee: -0.008 LTC
Net amount: -46.008 LTC
Transaction ID: 4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

Now looking at the LTC Block chain,  Changelly told me to pay 46LTC to LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK , and when you search for that address in the LTC Block chain you get the following:
http://explorer.litecoin.net/address/LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK           <-- Address not seen on network. WTF?

Anyway, if Changelly CEO is reading, this ...I hope you can get your tech guys to resolve this for me, bcuz it is after all about $1100 USD of LTC. 

For now I cannot recommend Changelly for crypto currency conversion to anyone, until I get my LTC or BTC back in my wallet. So, far the experience has not been good at all.   It has been 5 days and no one got back to me about, my specific transaction.

After all the popularity of Changelly this happened to you. Ill tell my friends about this. I will be following and hopefully you will get back your money. Or maybe someone from Changelly gives some answers.

[Zaphroz]

My transaction failed but I have been waiting for a refund and a response to the ticket for days now. This is the transaction ID: 04b71c6e75db

It's been 6 days now and still haven't heard back.

Well I finally got a response today. They apologized for the delay and said I will receive my refund.

[Changelly]

Happened to me too, i exchange 60 btc to 850+ Ethereum still not ethereum on my wallet and transfer is completed!

https://www.reddit.com/r/Changelly/comments/6cqg5q/changed_60_btc_to_850_ethereum_transfer_is/

Hey! thanks for update on Reddit. Great, that finally you've got funds!

Hi All,

I wanted to exchange 46LTC for some BTC.
I went through the process, it told me to pay 46LTC to this address: LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK

So I did, and then after 3 days, my account finally showed the following:
--------------------------------------------------------------------------
Transaction # a8f0ce7cb963
Sorry! The payment was not received.

Dear, our apologies for the delayed answer. Unfortunately your payment doesn't exist in blockchain. That's why nothing happened on exchange. Please, contact your Litecoin wallet support to check payment.
http://explorer.litecoin.net/search?q=4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

I sent $2100 USDT to exchange for bitcoins on this site, transaction got stuck as unconfirmed for days even though I pay quite a high miner fee on my end? How is this even possible...
And sometimes when I search for the transaction on omniexplorer, it doesn't even exist.

Now it seems like they even changed their receiving address and said they never received anything... what kind of scam is this?

TXID: 2de9e2c3c3b6d99e6fa96b0f8803bc22a176a0b98992ef4d77812cd1dfc660d7

For the first step it seems was an issue with your Omni wallet. If you payment doesn't exist blockchain, we can't provide the exchange.
All the address pairs are reusable on Changelly. Once we receive your payment, we exchange it and send to the provided address from your initial request. We never have access to change addresses for the uncompleted exchange transactions. Chief compliance officer can do changes only in case of failed transaction by your support request from the proven email account. Anyway we are already on contact with you on twitter and going to provide investigation soon. But most probably you've got confused with the recipient address on your side, sorry.

Well I finally got a response today. They apologized for the delay and said I will receive my refund.

Thanks for update. You've mistaken with steemit recipient account name. That's why exchange was failed. We've fixed the address from your ticket request. You will get Steem soon! thanks for your patience!

[helylrs]

Hello All. Sorry for my English. Help anybody about "Ghangelly" I cant find usd when I at home page. I need exchange usd to usdt but no usd no eur for change on the select.

[cursed13]

Hi! Please check this transaction.
TRANSACTION # 5d54c601014e Transaction is completed
WINGS -> ETH
2 days 12 hrs ago
Where ETH? Support not responding. What's wrong?

[ice18]

Im searching changelly in google if it was legit site and I didn't know there was a thread here in bitcointalk since 2016 I will try to exchange some of my btc to altcoins,feedback later.

[cryptofrog]

Hi All,

I heard about Changelly through the advert on coinmarketcap.com,  I thought I'd give it a try. Unfortunately, I did not do my research ahead of time. Bcuz if I did, I would have found out just how buggy and screwed it has been for some users.

Let's just say so far the experience has been a nightmare.

I wanted to exchange 46LTC for some BTC.
I went through the process, it told me to pay 46LTC to this address: LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK

So I did, and then after 3 days, my account finally showed the following:
--------------------------------------------------------------------------
Transaction # a8f0ce7cb963
Sorry! The payment was not received.

Transaction # a8f0ce7cb963
Sender   ??@getoutdoorgear.??
Amount   46 LTC
Receiver   1BGHUjiK2SSmXniSo9cdEBMbGfR2K4PQe5
Amount   0.51595165 BTC                               <-- I also never received my BTC
---------------------------------------------------------------------------
WTF ?  What do you mean payment not received. I sent the 46LTC

Looking at Minergate LTC blockchain logs,which Changelly is part of....it clearly shows that they received the 46 LTC.  And it shows I paid 46 LTC.
https://minergate.com/blockchain/ltc/transaction/4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

So, Changelly is telling me, they didn't receive the 46 LTC I sent. Which means I possibly got ripped off 46 LTC?
My LTC Wallet says otherwise. Transaction log shows:
Status: 0/unconfirmed
Date: 5/22/2017 17:45
To: Changelly 46 LTC to BTC LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK
Debit: -46.00 LTC
Transaction fee: -0.008 LTC
Net amount: -46.008 LTC
Transaction ID: 4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

Now looking at the LTC Block chain,  Changelly told me to pay 46LTC to LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK , and when you search for that address in the LTC Block chain you get the following:
http://explorer.litecoin.net/address/LhnNyijgd6TS9vd4dbBBNL6XgWdAy374FK           <-- Address not seen on network. WTF?

Anyway, if Changelly CEO is reading, this ...I hope you can get your tech guys to resolve this for me, bcuz it is after all about $1100 USD of LTC. 

For now I cannot recommend Changelly for crypto currency conversion to anyone, until I get my LTC or BTC back in my wallet. So, far the experience has not been good at all.   It has been 5 days and no one got back to me about, my specific transaction.

So this is the reply I got back from Changelly:

Dear, our apologies for the delayed answer. Unfortunately your payment doesn't exist in blockchain. That's why nothing happened on exchange. Please, contact your Litecoin wallet support to check payment.
http://explorer.litecoin.net/search?q=4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

Absolute terrible, terrible support. So, basically what they are saying is:

1.  I paid 46 LTC to a Litecoin wallet address Changelly gave me, so I can convert to BTC
2.  For some reason, the LTC address Changelly system generated for the conversion process, doesn't exist in blockchain.  Who's fault is this?   Changelly's fault.
3.  Now that I have paid Changelly, based on LTC address they told me, the LTC Address now doesn't exist,  and Changelly cannot do anything about it.
4.  Now, they are saying it is NOT their problem, and I should contact Litecoin support to get my 46 LTC coins back in my wallet.

This absolutely the most terrible support ever. Changelly is a "joke", and they have "wash their hands" of their mistake, and passed the buck to their customers to resolve the issue.

"HELLLOOO Changelly", you gave me the LTC address (Changelly generated)  to send my 46LTC to, and that address was a "DUD". Why the HELL should I now, waste my time and effort to contact Litecoin Support to correct your "F@ck!ng" mistake??

Changelly support should be the one's who contact Litecoin support and say:

 "We f@cked up and generated a LTC address, and we told our customer to send his 46LTC to that address for a conversion process, and that LTC address is now faulty and doesn't exist in blockchain."

Instead, they Changelly wash their hands of this mistake, and tell the customer to resolve it.  Again, terrible , terrible support and I am still out 46LTC. 

So, to summarize:

My first time using Changelly has now been confirmed to be a horrendous nightmare. On top of Changelly's system being non-robust, unreliable and super buggy, Changelly's tech support seems to deny their wrong doing (bad LTC address generated), and they have passed the responsibility of retrieving the lost 46LTC to their customer.  Wow, amazing customer service, I say this with a lot of sarcasm.

Essentially they are saying: "Thank you for using our "buggy" system, the Litecoins you sent us our now in "LIMBO", it's not our fault, we do not want to clean this mess up.  Mr. Customer you clean it up, go and contact Litecoin.org support.

In conclusion: If you are reading this and you are new user,  I DO NOT RECOMMEND using Changelly simply based on the fact, that Changelly doesn't seem to accept responsibility for their systems problems, and does not admit to their fault.  Also , they are NOT willing to correct their mistakes when something goes wrong rather they pass the buck back to customers. 

@Changelly CEO

Please have in your support process, if you give a customer a "bad address" generated for sending crypto currency, and the transaction is in limbo, that you do
not tell the customer to contact crypto wallet support (litecoin.org).   Your company, your tech people should be the one's contacting crypto wallet suport (litecoin.org) and work with the crypto wallet support people to get things resolved, because at the end of the day, it was your system that generated the "bad address".   Not the customers fault, so don't tell the customer to waste their time and energy fixing your company's mistakes.

Please let me know if your tech support team is going to do anything for me. 

[db_d]

Today I sent 0.224 ETH (0x317Fa22840d70ce3e514432674274D8F1f53327C) at 4:30 pm, in my account it was written that I would get 9.7 Stratis.

Changelly.com waited 4 hours and conducted a conversion on the current time. Changed the number of coins for Stratis by 8.7 and made a transaction. As a result, I lost money

I'm not recommend use this service

[cursed13]

3 days 16 hrs ago

STEPS IN YOUR SITE:

1. Amounts
2. Enter the recipient's ETH address
MY ETH ADRESS 0x1d954d20Ad7112d1E2c2fC16ef64EFeFDbB4854F
3. Confirmation
4. Sending
Send XXX WINGS to the address below
The whole amount should be sent as one transaction
0xda9bdf5183f61a20b0e2dd2921711e942fed6792
5. Exchanging

Now ETH in 0xda9bdf5183f61a20b0e2dd2921711e942fed6792

They did not receive to my ETH adress: 0x1d954d20Ad7112d1E2c2fC16ef64EFeFDbB4854F

[cursed13]

Changelly.com -- SCAM
Dont give them your money!!!!!!

[ngin-x]

The exchange rate for all coins is more or less same as shapeshift but you guys charge as additional 0.5% whereas shapeshift takes no fee.

Shapeshift earns their fee by exchanging at lower than market rates. So that means you guys basically charge us twice. You take your cut by exchanging at lower than market rates and also adding an extra 0.5% on top of that.

I was shocked at how much I got ripped off after exchanging a few BTCs today. High BTC TX fees + low exchange rate + high exchange fees together makes this service a no-go for me. I suggest you include the fee in your exchange rate so as to be more transparent. Currently, it appears as if you are competitive with Shapeshift but in reality Shapeshift is way faster and cheaper.

Also, as others have already mentioned, your currency conversion speed is just too slow which results in serious losses due to downward price movement. Yesterday it took about an hour to convert some ETH to BTC. By the time conversion was finished, the rate slipped so much that I was in great loss.

[crypto-base]

Hello Changelly,

I placed 5 larger Transactions to convert Bitcoin (BTC) to Ethereum (ETH) on May 31 as follows:

Tx #1:  31 May 2017, 17:13:32 - 31 May 2017, 17:18:18
Tx #2:  31 May 2017, 18:05:00 - 31 May 2017, 19:46:36
Tx #3:  31 May 2017, 18:05:00 - 31 May 2017, 18:39:19
Tx #4:  31 May 2017, 18:23:35 - 31 May 2017, 19:46:48
Tx #5:  31 May 2017, 18:23:38 - 31 May 2017, 19:46:52

The first Transaction had an amount of 10 BTC. The other Transactions have a value above 10 BTC and more info seems not relevant here at this Moment. I will send the changelly-transaction-references per PM, so that the full Information is accessible.

The Transactions #1 and #3 were successfull and confirmed in according to etherscan.io -- BUT --
the Transactions #2, #4, #5 were are not confirmed on the blockchain (according to etherscan.io and according to my wallet as well).
Even so the Transactions are not existing an OUTPUT TRANSACTION HASH was printed on the Progress/confirmation-Page. And it was labeled as successfull with the green check-mark, which is obviously wrong.

As an example I this OUTPUT TRANSACTION HASH from the last Transaction is not existing
https://etherscan.io/tx/0x165429d8d37fc55b260709f890d6edf72fb7b15409dd54b176c7443dbf734f56
>> As you can see it is not found.

I searched through this thread and found an entry that was quite similar:
https://bitcointalk.org/index.php?topic=1435275.msg18217585#msg18217585

I allready posted an request to Support@changelly.com but I didn't get any Response until now (2 Days!)
As stated before, I will send the changelly-transaction-references as PM.

## Please address this issue urgendly. ##

EDIT: Finally Changelly has RE-SEND the three failed transaction and I finally recieved the outstanding amount as ETH.
@Changelly: Thank you, for your reaction and the final settlement.

[cursed13]

Hello Changelly,

I placed 5 larger Transactions to convert Bitcoin (BTC) to Ethereum (ETH) on May 31 as follows:

Tx #1:  31 May 2017, 17:13:32 - 31 May 2017, 17:18:18
Tx #2:  31 May 2017, 18:05:00 - 31 May 2017, 19:46:36
Tx #3:  31 May 2017, 18:05:00 - 31 May 2017, 18:39:19
Tx #4:  31 May 2017, 18:23:35 - 31 May 2017, 19:46:48
Tx #5:  31 May 2017, 18:23:38 - 31 May 2017, 19:46:52

The first Transaction had an amount of 10 BTC. The other Transactions have a value above 10 BTC and more info seems not relevant here at this Moment. I will send the changelly-transaction-references per PM, so that the full Information is accessible.

The Transactions #1 and #3 were successfull and confirmed in according to etherscan.io -- BUT --
the Transactions #2, #4, #5 were are not confirmed on the blockchain (according to etherscan.io and according to my wallet as well).
Even so the Transactions are not existing an OUTPUT TRANSACTION HASH was printed on the Progress/confirmation-Page. And it was labeled as successfull with the green check-mark, which is obviously wrong.

As an example I this OUTPUT TRANSACTION HASH from the last Transaction is not existing
https://etherscan.io/tx/0x165429d8d37fc55b260709f890d6edf72fb7b15409dd54b176c7443dbf734f56
>> As you can see it is not found.

I searched through this thread and found an entry that was quite similar:
https://bitcointalk.org/index.php?topic=1435275.msg18217585#msg18217585

I allready posted an request to Support@changelly.com but I didn't get any Response until now (2 Days!)
As stated before, I will send the changelly-transaction-references as PM.

## Please address this issue urgendly. ##

You lost your money like me. Don't Waste Your Time.
Support:

1. Your transaction was delayed due to the blockchain error occurred. But now it's finished, feel free to check!

2. All processes on Changelly are automated. Money is sent to the address indicated by a user.
Probably, you've encountered a phishing site.
Please tell us what browser are you using? Are there any plugins installed? Is your PC or Mac free of viruses?
Also, provide the url from your browser history.

[crypto-base]

Dear support team,

you managed to resend transaction (4) and (5), I am glad I recieved the ether in my wallet.
Thank you.

--BUT--
transaction (2) failed too, as I wrote before.
This transaction is about 40 BTC.

OUTPUT TRANSACTION HASH of Transaction (2):
https://etherscan.io/tx/0xd583658b3940840a69a2bea0f563e815d1ecce3b76ece01e020d9f6bf461b96d
is still not existing and the amount of 40 BTC respectivly approx. 400 ETH are still missing on the target ETH address.


Please also resend this Transaction to finally settle this issue! Thank you.
As soon as the amount was successfully confirmed on the blockchain and recieved by my wallet I will comment this here.

EDIT: Finally Changelly has RE-SEND the transaction stated above and I finally recieved the outstanding amount as ETH.
Thank you, for the final settlement.

[45systems]

Changelly.com is working ? i'm try buy USD - BCN but when click to Confirm & make payment button get this error.

Server unavailable
Please try again in a minute


Thanks any reply.

[preda]

Omg, thanks for the advice guys i was going to use changelly for all my cryptovalues.....
I had a suspect coz they are partner with minergate!
So actually the best exchange remain shapeshift?

[Changelly]

STEPS IN YOUR SITE:

1. Amounts
2. Enter the recipient's ETH address
MY ETH ADRESS 0x1d954d20Ad7112d1E2c2fC16ef64EFeFDbB4854F
3. Confirmation
4. Sending
Send XXX WINGS to the address below
The whole amount should be sent as one transaction
0xda9bdf5183f61a20b0e2dd2921711e942fed6792
5. Exchanging

Now ETH in 0xda9bdf5183f61a20b0e2dd2921711e942fed6792

They did not receive to my ETH adress: 0x1d954d20Ad7112d1E2c2fC16ef64EFeFDbB4854F

2. All processes on Changelly are automated. Money is sent to the address indicated by a user.
Probably, you've encountered a phishing site.
Please tell us what browser are you using? Are there any plugins installed? Is your PC or Mac free of viruses?
Also, provide the url from your browser history.

Nobody from our support team has access to change any addresses for uncompleted transactions. The process is very simple and excluding issues by our side - it's working properly for about two years. We suggest you to check URL before processing, it should be only https://Changelly.com - it's safe and secure! Unfortunately internet, and especially blockchain area, is always full of scammers. We were asking you for additional information to help us investigate the issue to prevent possibility of fraud.

[Changelly]

Please have in your support process, if you give a customer a "bad address" generated for sending crypto currency, and the transaction is in limbo, that you do
not tell the customer to contact crypto wallet support (litecoin.org).   Your company, your tech people should be the one's contacting crypto wallet suport (litecoin.org) and work with the crypto wallet support people to get things resolved, because at the end of the day, it was your system that generated the "bad address".   Not the customers fault, so don't tell the customer to waste their time and energy fixing your company's mistakes.

Dear Customer, the address was given by our Litecoin wallet and it's correct. If you are familiar with Bitcoin-like blockchain explorers, address are never seen there, until someone not to send money for it. It seems your transaction didn't broadcast to network by your wallet, most probably it was out of sync at that moment. That's why your payment has never seen in the official Litecoin blockchain explorer and never processed by Changelly, sorry.
http://explorer.litecoin.net/search?q=4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1