Made a bitcoin purchase from Dell, but no order confirm after payment

[jeffersonairplane]

I made a purchase from Dell using bitcoin as I saw they accepted BTC.

Upon checking out my browser crashed right when the coinbase page loaded up. When I went back to restore the tab, I believe that the coinbase page generated a new address for me as I saw the timer was reset back to 15 minutes.

I paid accordingly to that address but then after I received no order confirmation from Dell. In my Dell account there is no order.

In this case should I contacting CoinBase or Dell to get it resolved? Will my bitcoins be lost?

So far I chatted with customer service rep on Dell and they said they escalated to upper management to help, or to contact Coinbase.

Is there any chance my bitcoins can be lost because Dell does not find any order relating to my bitcoin payment?

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[Quickseller]

I would think that coinbase should probably be the first entity that you contact as they are the ones responsible for forwarding payment to Dell after they received the bitcoin. If you can prove that you sent them a payment and due to some glitch Dell did not receive payment then Coinbase should be able to refund the bitcoin. If Dell did receive payment then Coinbase should be able to provide some kind of transaction/confirmation/tracking number to provide Dell to use to track down your payment and either refund you or ship your computer.

[jeffersonairplane]

I would think that coinbase should probably be the first entity that you contact as they are the ones responsible for forwarding payment to Dell after they received the bitcoin. If you can prove that you sent them a payment and due to some glitch Dell did not receive payment then Coinbase should be able to refund the bitcoin. If Dell did receive payment then Coinbase should be able to provide some kind of transaction/confirmation/tracking number to provide Dell to use to track down your payment and either refund you or ship your computer.

ok Thx ill check with coinbase first

[btctube]

never knew they accept btc. incase like this, do you think they will also ask for sign message? 

[BitcoinSupremo]

I guess they are only accepting Bitcoin payments in the USA, or are they accepting international orders too, cause in that case I would be very much interested to buy a Dell Laptop via my bitcoins . I have some spare ones. I am going to check it out right now.

Edit: Unfortunately they link their bitcoin payment system with Coinbase only which should be US only, damn, still a very good step forward from Dell and I hope they made individual orders via any other bitcoin wallet payment and ship anywhere in the world.

[tiggytomb]

Coinbase also operate outside of the US as a payment processor, I have seen them on a UK site and made payment.  I think it is down to Dell and not a restriction by the payment processor.

[BitcoinSupremo]

Coinbase also operate outside of the US as a payment processor, I have seen them on a UK site and made payment.  I think it is down to Dell and not a restriction by the payment processor.

Thats what I am trying to say in my above post. Since Dell has a made a first major step to accept bitcoin, why not making another major step, the biggest one to me, to add a few persons as their staff to keep dealing with international orders via Bitcoin. No question asked, bitcoin sent, and the datas where to ship the item and they to ship to there. I wonder which will be the first major company to do this, am hoping to see this happening soon.

[mobnepal]

Coinbase also operate outside of the US as a payment processor, I have seen them on a UK site and made payment.  I think it is down to Dell and not a restriction by the payment processor.

IF so i think OP should contact coinbase because if dell has some problem in monitoring bitcoin payment coinbase should also state that or shouldn't give address to send bitcoin to users. Haven't used bitcoin to buy from DELL, but i think OP have done some higher purchase with dell and it get stucked. I have been in similar situation with different merchant and bitpay as processor but bitpay replied me within few hour and i get refund within 12 hour. Bitpay seems to be king in processing bitcoin payments. I am not fan of USA regulated coinbase gateway. Hope OP will and should get refund.