Why do people hate Xapo?

[~Bitcoin~]

People don't hate xapo its like they feel more insecure in web wallets. Most of the people use coinbase and blockchain.info as online wallet and their service is enough however xapo lack some promotion and to get big investor like coinbase and other wallet. I remember i have one xapo account without any bitcoin in them.

[teddy5145]

People don't hate xapo its like they feel more insecure in web wallets. Most of the people use coinbase and blockchain.info as online wallet and their service is enough however xapo lack some promotion and to get big investor like coinbase and other wallet. I remember i have one xapo account without any bitcoin in them.

Xapo is pretty secure because they requires 2FA from your phone for every transactions made, which is one of the most secure protection available right now

I personally don't recommend Xapo because of their customer support availability, most of the time their support took few days just to answer a simple questions

One day my phone got stolen along with my Xapo 2FA in it, and it took me 2 days for the support to answer my problem and then I never heard another reply from the anymore, guess they gone somewhere

Luckily I managed to transfer my mobile phone number to a new SIM card from my provider and I received the 2FA via SMS message instead, I withdrawn all of my coins and store it inside desktop wallet instead, more secure and I don't have to deal with it anymore

[SFR10]

Personally, I had a bad first experience with them. There was a promo back then (on one of the websites) that if xapo based BTCitcoin address were used, there will be some good extra rewards and I created one and availed the reward but the next time I logged back, there was a message saying my account was blocked due to my geographical location therefor I wasn't able to use it fully but they tend to control every action (more like centralized nature) but others don't.