Yobit Support

[keyboard warrior]

I did notice something in the section called "YobiCodes" (whotever that might be). There is a position created on Jan 5th at 02:00:47 stating my BTC's in a minus form, with the type called "Code creation". What is this? I really do not know what this "YobiCodes" stands for

They are a bit like cheques.

You can put money from your account into them, then either give them away to other people with yobit accounts, or give them to yobit to pay for listing a new coin.

There have been a number of bitcointalk giveaway threads giving away yobicodes for others to cash out.

This post explains how to use them.

So, I have a yobicode - how do I use it?

It depends what you want ro do with it. If u want to claim them by yourself, then enter them with the green button like Baby Rage said. If u want to give them away, just tell them in the chat and people will claim them.
If those codes weren't bought, but announced in the chat, they are already claimed by others, u need to be fast cause people are greedy for free btc

This is an example of a claimed yobicode.

today 10000 MARVEL free from yobicode
here you go YOBIT6DFA7BB2E005E3C24181A8MARV
pleasure

good thing my yobit account is currently opened that is why i am first to claim it, thanks!

[1713412264]

1713412264

[alenka1702]

нe мoгy пoнять , кaк включить кpaны нa Yobit?

[niemann]

I did notice something in the section called "YobiCodes" (whotever that might be). There is a position created on Jan 5th at 02:00:47 stating my BTC's in a minus form, with the type called "Code creation". What is this? I really do not know what this "YobiCodes" stands for

They are a bit like cheques.

You can put money from your account into them, then either give them away to other people with yobit accounts, or give them to yobit to pay for listing a new coin.

There have been a number of bitcointalk giveaway threads giving away yobicodes for others to cash out.

This post explains how to use them.

OK. That gives some light to what YobiCodes are, but I still do not know how did it happened that my BTC wallet turned into these cheques. Can you tell me where can I find these cheques on their site? Purhaps I could restore them back to wallet by myself (?).

I getting really worried. By 10PM last night I posted 4 messages to their support and got not a word back.


I made a similar post to another topic in this forum and got an interesting reply:

Your wallet will be safe but I have heard of them selling older coins on older chains and therefore you must protect yourself and check to see what is happening between the chains. For instance I knew they sold the old espers chain and maybe still are for a long time, do your diligence prior and things should be okay.

Is there anything going on with BTC that would support this idea?

[niemann]

It appears I got ripped off by YOBIT. Now, this judgement may sound hasety or harsh, but please read further and let me know if I'm wrong.

Earlier, I posted the following to this topic:

Today I found my BTC wallet at Yobit to be empty all the sudden. I made no trades, no withdrawals, no conversions ... nothing at all. I tried contacting Yobit's support but got no reply so far. I also did a check of the history to see if my account was hacked somehow and if there are any abnormal transactions in it. Yet, everything appears to be normal.

I did notice something in the section called "YobiCodes" (whotever that might be). There is a position created on Jan 5th at 02:00:47 stating my BTC's in a minus form, with the type called "Code creation". What is this? I really do not know what this "YobiCodes" stands for nor have I been up in 2 AM to jerk around with whatever this is. Does anyone know what this mean?

I also noticed this morning they have a lot of DDOS attacks. Could this be a cause of my BTC being gone?

Can anyone tell me to whom should I refere to solve this issue?

TNX in advance!

I got a reply from keyboard warrior (above ... and tnx for putting in some light), and after reading it I made further investigation. The history log on Yobit showes only one line in section YobiCodes:
https://drive.google.com/open?id=1JJZX-4cfpRSd-E7Oy3_bgOJR2bzudipc

They converted my BTC wallet to these YobiCodes on January 5th at 02:00:47.  I looked trough a complete site (struggling with the constant notifications on the ongoing DDOS attack) and found where I can see these YobiCodes (username ---> YobiCodes). The code is there but I cannot turn it back to my BTC wallet.
Now, I am 100% sure that I was not up and on at that time. No email notifications or records would indicate that I (or anyone else using my credentials) was logged in at the time or did anything with my BTC wallet. So WHO, WHEN, HOW and WHY converted my BTC to these YobiCodes. If I (or any hacker) didn't, than the only explanation is that YOBIT did it on their own.

I already sent 5 messages to support and got no reply from them. Not a single word. Nothing... and I am getting rather desperate. At this point, the amount in question is far more than I can afford to loose.

I sincerely hope that someone from YOBIT will read this and will try to resolve this issue explain what happened.

[bitt1977]

Hi ,

I am having the same problem!

It is a week now and they don't respond!!

Can somebody kindly help me

Thanks

[jlanzago]

I have sent a token to Yobit three days ago, does not show in my account. Support does not answer me. Have tried twitter: same thing, no answer. I am really worried about my money.

[yassou]

hello


I made a transfer of paccoin that never happened to the wallet

Débit: -1729228.687019 PAC

unable to contact customer service
it smells scam someone has a link to contact them otherwise

thank you

[tirthraj]

i cant login to my account 4 days ago cause i,m forget my password and cant change it any help

Just Pray and wait 

[yassou]

Hello everyone


here is the response from customer service
Wallet  is on maintenance.
The solution to this cryptocurrency will take some time, need to update the wallet.
We apologize for any inconvenience

I have no answer since my new question 
a person was able to get his money back ?


I keep you informed.

[harizen]

Hello everyone


here is the response from customer service
Wallet  is on maintenance.
The solution to this cryptocurrency will take some time, need to update the wallet.
We apologize for any inconvenience

I have no answer since my new question 
a person was able to get his money back ?


I keep you informed.

It depends on what coin is involved.

Wallet maintenance are sometimes temporary to fixed some things (and yes need to update) and at some cases, it will lead to wallet removal. There are lots of inactive wallets in Yobit that is still listed so sometimes people are making a mistakes at deposits.

What did you deposit?

[tabas]

Hello everyone


here is the response from customer service
Wallet  is on maintenance.
The solution to this cryptocurrency will take some time, need to update the wallet.
We apologize for any inconvenience

I have no answer since my new question 
a person was able to get his money back ?


I keep you informed.

It's very normal to yobit when it comes to the wallet updates. They are always stuck and keeps on telling that they are on maintenance. When the wallet is up and working then you can start withdrawing your coins there but for now you can't do something about it but to wait and hope for their fast resolution to that wallet.

[onrise]

Hello everyone


here is the response from customer service
Wallet  is on maintenance.
The solution to this cryptocurrency will take some time, need to update the wallet.
We apologize for any inconvenience

I have no answer since my new question 
a person was able to get his money back ?


I keep you informed.

Thanks for the update. Was thinking to open an account on exchange but reading all the reviews about yobit though it an old exchange but it does not give me any confidence to trade on this exchange considering the problems being faced by current users. Also I think a pop up should have being a better option for them to make their users aware that they are updating and it will take x number of days to get things restored properly.

[bkcoi]

How to get urget Yobit support? Are there any ways?

[harizen]

How to get urget Yobit support? Are there any ways?

If you literally mean by "urgent" then there is no way.

Yobit support is one of the worst supports in the world of crypto exchanges. That description is already being tagged to them since their inception when they are still new to their operation.

Just send them your ticket and wait wait wait. You can also troll at their trollbox and try to hunt their trollbox admin (the name on GREEN font). But to chat on that trollbox you need BTC0.02 on your Yobit's account.

[carlfebz2]

How to get urget Yobit support? Are there any ways?

If you literally mean by "urgent" then there is no way.

Yobit support is one of the worst supports in the world of crypto exchanges. That description is already being tagged to them since their inception when they are still new to their operation.

Just send them your ticket and wait wait wait. You can also troll at their trollbox and try to hunt their trollbox admin (the name on GREEN font). But to chat on that trollbox you need BTC0.02 on your Yobit's account.

But to chat on that trollbox you need BTC0.02 on your Yobit's account.

Regarding with this wont you feel that you have been scammed already?

Lucky for those people who got fast response from them and as being said their trust or feedback is already being mentioned specially on their support system which do really suck. It might answer you for a long period of time but don't expect because they might not answer you forever.

[richardsNY]

It might answer you for a long period of time but don't expect because they might not answer you forever.

If I look through most of the complaints, it seems that there is a pattern where Yobit is quite responsive when it comes to the larger account holders, and less responsive to those 'playing' around with 'pocket change'. It may not concern each and every large account holder, but certainly a lot of them. This type of filtering is a pretty nasty practice, but if turns out to be reality (there is no definitive proof), people are better off taking precautions themselves. It means don't invest in shitcoins from where its wallets might end up in maintenance mode, which can take weeks to be solved, if ever. If you just stick to the main coins, you dramatically lowers the chances of you needing whatever form of Yobit support. Just think logically.

[harizen]

How to get urget Yobit support? Are there any ways?

If you literally mean by "urgent" then there is no way.

Yobit support is one of the worst supports in the world of crypto exchanges. That description is already being tagged to them since their inception when they are still new to their operation.

Just send them your ticket and wait wait wait. You can also troll at their trollbox and try to hunt their trollbox admin (the name on GREEN font). But to chat on that trollbox you need BTC0.02 on your Yobit's account.

But to chat on that trollbox you need BTC0.02 on your Yobit's account.

Regarding with this wont you feel that you have been scammed already?

I mentioned the amount for reference to him.

He asked for "if there's an urgent way" so basically I told him some of the possible ways to reached support even at low chances as there is no other way. Of course in the first place, if you experienced the problem especially in Yobit, before accepting it as a scammed already, you need to do ways because your own funds is your concern. Even at low chances that they will respond, you will be eager to contact them at any ways. So you think people will just let it go easily?

You will never know the experienced until it will happened to you.

[carlfebz2]

How to get urget Yobit support? Are there any ways?

If you literally mean by "urgent" then there is no way.

Yobit support is one of the worst supports in the world of crypto exchanges. That description is already being tagged to them since their inception when they are still new to their operation.

Just send them your ticket and wait wait wait. You can also troll at their trollbox and try to hunt their trollbox admin (the name on GREEN font). But to chat on that trollbox you need BTC0.02 on your Yobit's account.

But to chat on that trollbox you need BTC0.02 on your Yobit's account.

Regarding with this wont you feel that you have been scammed already?

I mentioned the amount for reference to him.

He asked for "if there's an urgent way" so basically I told him some of the possible ways to reached support even at low chances as there is no other way. Of course in the first place, if you experienced the problem especially in Yobit, before accepting it as a scammed already, you need to do ways because your own funds is your concern. Even at low chances that they will respond, you will be eager to contact them at any ways. So you think people will just let it go easily?

You will never know the experienced until it will happened to you.

No need to experience since Ive been there on their earliest years which the trollbox doesn't still charge or doesn't need a balance for you to be able to chat. Things changed now but the thing remained still is their horrible support and thats why I do decide to left this exchange and never look back. I just tell the thing about the scam thing regarding on the feeling that it gives me that you would need to have a balance for you to chat & reaching out their support is easy and there are really ways but  response wont really be expected to be that fast as you expect.

[yassou]

Hello everyone


here is the response from customer service
Wallet  is on maintenance.
The solution to this cryptocurrency will take some time, need to update the wallet.
We apologize for any inconvenience

I have no answer since my new question 
a person was able to get his money back ?


I keep you informed.

It's very normal to yobit when it comes to the wallet updates. They are always stuck and keeps on telling that they are on maintenance. When the wallet is up and working then you can start withdrawing your coins there but for now you can't do something about it but to wait and hope for their fast resolution to that wallet.

hello Smiley


I made a transfer of paccoin that never happened to the wallet Angry

Débit: -1729228.687019 PAC

unable to contact customer service
it smells scam someone has a link to contact them otherwise

thank you

[abdulq]

I recently emailed Yobit Support with no response, I have continued to send about 1 email a week, claiming the similar thing, with no response. Anybody else finding it difficult so contact them?

no other ways mate but if you can also address your problem to their own thread here you might got some ideas on how to resolved your issue sorry mate but it is how yobit deal with this.

I have not got any reply since dec 17 but my account working fine till writing this post. Allah knows future.