They finally contacted me. My account is unlocked.
What did they say about the delay in processing your request? What was the lead time before they resolve your issue?
They didn't say anything about the delay. They just told me that they are acting in my interest and they pay attention to save my funds. After they contacted me, it just took 20-30 minutes to unlock my account. At first, they gave me the access to my account but only for reentering my personal informations [I couldn't trade] ; it was for controlling my IP and the fact that I was the real owner of the account. After having written my personal informations, they asked me to activate the 2FA security. So I did it and then they completely unlocked my account.
Always, ALWAYS activate 2FA. I cannot stress this enough. We are dealing with money here, no matter how big or small, part of the responsibility rests on our shoulders. We are dealing in crypto to somehow move funds around online without banks. Everything is all under our control. It's really liberating. But this comes with its short comings also... So we need to protect ourselves.
2FA makes it really hard for hackers to get in your account. So everyone be sure to turn it on to avoid any problems like OP's. I personally have a 2FA app installed in an old ipod touch which I never ever use to go online.
Yes, I learned it now^^. Fortunately, I didn't lose anything. My funds are there.
[...] Poloniex really is one of the best out there. I never had any problems with them. I highly recommend them for ETH trading as the volume and liquidity are good.
I agree. I think I will keep using their service. They are really great. If they took time with my case, it is maybe because they didn't want to take the risk to give the access to my account to the eventual hacker. They were probably waiting to verify if an another person woundn't eventually request the ownership of the account...
I just regret that they were not answering to my questions for days.
