I haven't faced this problem today but yesterday I couldn't access my wallet. When I by mistake entered the wrong pin, it just blocked my pin and it asked 2FA as well. It keeps asking verification code if you use a new browser or device or after 20-30 days. Tis is to keep your account secure. It doesn't ask for ID verification.
It just asks you for a phone number so they can send you a pin during verification to log into your account from time to time.
That's the only thing that is close to asking for a form of id that I can think of.