Coinbase is such a self righteous scam of a company. They took $10k usd from me that I put in to buy BTC at $455 each and today they are at $555. I have no BTC and no money. All I get is constant excuses as to why I haven't been refunded my money and constant delays. To make matters worse the customer service people are about as rude as you can get. I am surprised it is even legal to do what they are doing to me.
There are rumors coinbase is running out of money.
These exchanges are not insured so if they go under your money is gone!
Unless your Bitcoins are in a private wallet on your own computer all you own are IOUs.
In the coming years I guarantee you more exchanges will go under. Its just the nature of industry!
Try to remember these are ether private businesses owned by the founder and some investors or worse an arm of a larger corporation run by investors legally obligated to protect the investors not the users like you!
Again I repeat the boards of these companies are legally obligated to get as much money back for the original investors as they can if things go south. That includes fucking over as many people as they can just like Mt_Gox did in the weeks leading to up their closer. They can shut down withdraws and allow deposits for weeks and release statements insuring that "everything is fine! No need to worry! Its a small bug in our system! It will be fixed soon!" And then without any warning close down with as much money on their books as they can get!!
OP they can't hear you, they higher PR staff to deal with people like you! Your nothing but a account number and a balance on their books. You have no rights you can't make any demands because you are nothing to them! And your government couldn't care less about your misfortune. And when they take everything they can from you and discard you with nothing, you will have devised it. It was your responsibly to protect your own wealth.