Nicehash - deleting accounts with big balances. - 1.7 BTCs held by NH

[ma7555]

What happened: After I made a deposit of 1.694 BTCs, my account got deleted and can no longer access it. First I placed a mining order for 0.05 BTCs and after minutes I noticed it was loaded with my full balance. I tried to cancel the order as it became unprofitable but received a "No Permission" error. I thought that would be fixed by logging out and in again so I logged out and could not login again - incorrect username or password. Tried to use password reset and received "error finding user". Since I kept my API keys, I tried to use them in order to see if I can see my balance or cancel the order from there but also got an error.

After the last breach, we as buyers received an email with VIP support number available to contact them personally on Whatsapp or Telegram. As I had an order losing my BTCs with a ratio of 3:1 I wanted immediate support so I tried to text them but got no response at all either on whatsapp or telegram. They seem to not be using this number but gave no prior notice to us that their VIP support is going offline.

As I received no response from NH and it would take long time if ever to reply to my email,  I reached out to the pool operator of unimining.net in order to ban/block my mining address in their pool and restart the stratum to disable the order into establishing a connection and hopefully killing it.

There was already miners on the pool and restarting the stratum would interrupt their work but as the pool's admin knew I was losing big money he helped me out and killed the connection from NH to the pool on my mining address and although I ofc lost some money I did the best anyone could do in order to avoid losing too much and I guess it all went pretty fast and the order was disconnected after around 15 minutes maybe. After some time of failed connection I received an email from NH that my order was cancelled by the system.





Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=362449

Reference Link: https://www.nicehash.com
Amount Scammed: 1.73 BTC BTC as I had 0.04 in balance there already ~ 19350 USD
Payment Method: BTC
Proof of Payment: https://www.blocktrail.com/BTC/tx/473123e36bf8e444a6e7af555040596998c23e4a8414fc5355a9eae1c3d284d8
PM/Chat Logs: Sent them an email, reached them on reddit, whatsapp and telegram but no response
Additional Notes: I have read another user facing the exact same issue with 0.5 BTCs, other than that they seem that everything is normal

[1715246360]

1715246360

[1715246360]

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[1715246360]

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[phm87]

Hi,


I'm mining pool operator at unimining.net I was contacted by ma7555. He asked me to block his wallet address because of a problem on NiceHash. As he explained, we blocked his wallet address and restarted stratum to stop existing connections, then the mining was stopped for this wallet address. Unpaid balance was paid afterwards.

Maybe NiceHash is having some problems and that they'll communicate soon about it. I don't think that NiceHash is a scam. I don't like NiceHash, I think that they are expansive but I think that they are honest and that they will reimburse people or maybe find a solution or explanation.

Best Regards,


phm87

[ma7555]

Thanks for your contribution to the topic and your support. I would have lost 1.7 BTC in limbo if it wasn't for your on time support. At least now we managed to cancel the order and the BTCs should be in my NH balance when they respond minus some amount that I take no responsibility in losing.

Issues like this cost people money and they must have on-time support as they promised if their system is still facing problems and they are here for long term business.

I really wonder what would have happened if I failed to reach you on time? would NH reimburse me?

I hope to get a response soon from NH

[cosbeni]

Hi,


I'm mining pool operator at unimining.net I was contacted by ma7555. He asked me to block his wallet address because of a problem on NiceHash. As he explained, we blocked his wallet address and restarted stratum to stop existing connections, then the mining was stopped for this wallet address. Unpaid balance was paid afterwards.

Maybe NiceHash is having some problems and that they'll communicate soon about it. I don't think that NiceHash is a scam. I don't like NiceHash, I think that they are expansive but I think that they are honest and that they will reimburse people or maybe find a solution or explanation.

Best Regards,


phm87

Same for me too. I was using your pool. XVG address of DGUKSrVnX4iDPiKwrXzULXXUFno8oN8W42, but I cannot mine using nicehash for while.

[ma7555]

We still did not get our coins back - already contacted support but no response

[ma7555]

Day 5 after banning accounts - No response on emails.

Andrej replied to one of my DM on reddit asking to send an email and that he will sort it out.

Funds still didn't return neither did I get a reply on the email. That's a big sum of money held by them for no reason and such delay for releasing OUR funds is really unacceptable. If they would ban us for whatever reason at least release our balances.