If the issue is genuine , then how much time will it take to clear the details like, if someone got hacked his account and he has all details about that account and he has the messages where he has used his wallet address and can even sign message from the wallet address. So after giving all details ?
How could theymos know whether all the necessary information was given in a PM in advance? This can only speed up resolution time, not the time until he actually acknowledges and starts handling the problem.
How much time will it take for THEYMOS to clear that account.
There is no clear answer to this question. Depending on the conditions at the time, it could happen within a few days and upwards of a few weeks. These things don't have priority as the user is usually at fault.
because i have seen so many messages and thread in regards of their account getting hacked and even after months they are not able to retrieve it back.
This has very low priority, especially for new accounts.