Coins.ph Official Thread

[Polar91]

Limits & Verification Problem

I am level 3 verified kay coinsph and accidentally tinignan ko ngayon yung limit ng account ko and bumaba yung mga limit ko both (Cash In and Cash Out)

I don’t have any problem sa cash in limit na naging 25,000 PHP monthly siya for the reason na rin na hindi ako madalas mag cash in. But dun sa cash out na for a level 3 verified that means I can cash out daily 400,000 PHP pero naging 25,000 PHP na lang yung daily cash out limit ng account ko. Does anyone encounter like this type of problem kay coins?

Yes, if anyone does encountered it. Ano ano yung mga kailangan I-provide na ID’s and whatsoever na need ni coins? Thanks!

Siguro nag-convert ka ng 375,000 PHP sa loob ng 30 days, meaning nagamit mo na ang 375,000 PHP na cash in limit kaya ngayon mayroon ka na lamang natitirang 25,000 PHP dahil 400,000 PHP lang ang monthly limit ng cash in. Hindi ka makakapag-convert sa peso ng hihigit sa 25,000 hangga't di nagrereset yung 30 days. Kung naka-peso ang pera mo at di mo malabas kahit na below 400,000 ito, mas maganda kung coontactin mo yung support nila dahil malamang ay may problema na sa limit  ng account mo.

[asu]

Siguro nag-convert ka ng 375,000 PHP sa loob ng 30 days, meaning nagamit mo na ang 375,000 PHP na cash in limit kaya ngayon mayroon ka na lamang natitirang 25,000 PHP dahil 400,000 PHP lang ang monthly limit ng cash in. Hindi ka makakapag-convert sa peso ng hihigit sa 25,000 hangga't di nagrereset yung 30 days. Kung naka-peso ang pera mo at di mo malabas kahit na below 400,000 ito, mas maganda kung coontactin mo yung support nila dahil malamang ay may problema na sa limit  ng account mo.

Hindi po ako nag cash in ng 375,000 PHP automatically si-net na ata sa custom limits yung account ko na 25,000 PHP daily cash in and 25,000 PHP monthly cash in. Lmao

Checked again my account. Naka set sa custom limits yung account ko, which is kaya bumaba yung (cash in and cash out) ko. Probably never pa kasi ako nag cash in sa kanila kaya I don’t have any problem sa cash in limits. Dun lang talaga sa cash out daily limits ko na naging 25,000 PHP (daily) na lang pwede ko ma withdraw.

[sheenshane]

snip-
Checked again my account. Naka set sa custom limits yung account ko, which is kaya bumaba yung (cash in and cash out) ko. Probably never pa kasi ako nag cash in sa kanila kaya I don’t have any problem sa cash in limits. Dun lang talaga sa cash out daily limits ko na naging 25,000 PHP (daily) na lang pwede ko ma withdraw.

Sounds weird ano? Lol, bakit ba 25,000 PHP lang daily naka set na sabi mo you are verified at level 3 verification status. Kahit ako nga nasa level 2 verification lang nasa 50,000 PHP daily naka set pero hindi ko worry yun kasi hindi naman ako aabot sa ganon kalaking halaga ang i-cashout.
Anyway, have you tried to ask their staff regarding that matter?

[mirakal]

snip-
Checked again my account. Naka set sa custom limits yung account ko, which is kaya bumaba yung (cash in and cash out) ko. Probably never pa kasi ako nag cash in sa kanila kaya I don’t have any problem sa cash in limits. Dun lang talaga sa cash out daily limits ko na naging 25,000 PHP (daily) na lang pwede ko ma withdraw.

Sounds weird ano? Lol, bakit ba 25,000 PHP lang daily naka set na sabi mo you are verified at level 3 verification status. Kahit ako nga nasa level 2 verification lang nasa 50,000 PHP daily naka set pero hindi ko worry yun kasi hindi naman ako aabot sa ganon kalaking halaga ang i-cashout.
Anyway, have you tried to ask their staff regarding that matter?

I think I have a similar problem with asu, most of my transactions are cash out, siguro 10 times lang ako nag cash in sa kanila, that was during the time when I don't participate in bounty and campaign yet, that was maybe around 4 years ago, medyo matagal na rin.

[asu]

Sounds weird ano? Lol, bakit ba 25,000 PHP lang daily naka set na sabi mo you are verified at level 3 verification status. Kahit ako nga nasa level 2 verification lang nasa 50,000 PHP daily naka set pero hindi ko worry yun kasi hindi naman ako aabot sa ganon kalaking halaga ang i-cashout.
Anyway, have you tried to ask their staff regarding that matter?

Kanina I tried to contact their customer support and still wala pa ding reply ngayon kaya bukas na siguro ito ma reresolba. Ang weird bakit sila nag baba ng mga limits like walang dahilan bigla-bigla na lang baba yung cash in and cash out mo.

I think I have a similar problem with asu, most of my transactions are cash out, siguro 10 times lang ako nag cash in sa kanila, that was during the time when I don't participate in bounty and campaign yet, that was maybe around 4 years ago, medyo matagal na rin.

Hindi ako ng fan na mag cash in e kaya regarding dun sa 25,000 PHP okay lang for me. I’m expecting siguro bukas na baka mag pa video chat sila and mag KYC uli ata ako, kainis naman.

[harizen]

Limits & Verification Problem

I am level 3 verified kay coinsph and accidentally tinignan ko ngayon yung limit ng account ko and bumaba yung mga limit ko both (Cash In and Cash Out)

Yan na it's time niyo na raw lol. Looks like you hit the alarm.

Nag video interview ka na ba this year or nakatanggap ka na dati ng email about it then inignore mo lang? If yes, I believed that's the reason why your account turn into Custom with much lower limits. Continous ignoring the message might result into no withdrawal like sa case ni mirakal. Happened to me before and kinwento ko yan dito sa thread, I think February. December sila nagrequest sa akin then I ignored it since every year may ganyan na ako e. Medyo bwisit ako that time.

Ano ano yung mga kailangan I-provide na ID’s and whatsoever na need ni coins? Thanks!

They will provide you the list of ID's or documents na puwede isubmit. Wait mo na lang reply nila since nag send ka naman ng message sa support di ba. Di rin natin ang alam exact reason why they changed your account level.

Magwowork kaya pag nagopen na lang ako ngayon ng bank account? I mean, maveverify kaya yun?

Mag oopen so kind of new right? I doubt kasi wala ka pa transaction e. If mayroon man may given timeframe.

[spadormie]

-snip-

Yes, I'm one of the users in coins experiencing this type of problem. I'm also level 3 just like everyone here and coins cutted my cash in limits to 100,000 but it should be 400,000 as level 3 verified should be. Ang hinihingi sakin is syempre yung complete name, address and other personal information. Pero may isa silang hinihingi, parang screenshots sa exchange. Try to contact coins.ph and they might give you the link to do the advance KYC process. I haven't done this kase I'm thinking on creating a bank account this month and baka yun na lang yung ilalagay ko sa income.  

[asu]

Yan na it's time niyo na raw lol. Looks like you hit the alarm.

Nagulat na lang ako without notice na bumaba na yung limits ng account ko, like nakakabwiset lmao. Planning to buy some good stuffs sana pero ang hirap maghintay ng susunod na araw ulit para maka withdraw lang.

Nag video interview ka na ba this year or nakatanggap ka na dati ng email about it then inignore mo lang?

Actually. Yes, may natanggap ako sa email ko na nanghihingi sila ng video interview last month ata (not sure) diko na maalala kung anong month but yes I just ignored it and dahil sa kawalan ng time and busy so hindi ko na naasikaso. Looks like may kapalit pala yon na penalty lol.

[harizen]

~snipped~

Actually. Yes, may natanggap ako sa email ko na nanghihingi sila ng video interview last month ata (not sure) diko na maalala kung anong month but yes I just ignored it and dahil sa kawalan ng time and busy so hindi ko na naasikaso. Looks like may kapalit pala yon na penalty lol.

Just as I thought. Later on kapag inignore mo pa magagaya ka na kay mirakal lol. You can't cashout pero you can send funds to others naman.

Ganyan din sa akin. Di ako nag comply talaga kasi nga 2017 and 2018 mayroon na ako video interview tapos pati ba naman this year kaya ako nainis. No choice ka dyan bro you need to comply talaga e kahit nakakainis. Saka lalo nakapagpa bwisit sa akin iyong slot availablity. Schedule kasi yan and full slot na agad iyong mga preferred dates ko. Tapos after the interview, 10 days bago pa bumalik sa normal account status and take note, nag follow-up pa ako nyan.

[asu]

Just as I thought. Later on kapag inignore mo pa magagaya ka na kay mirakal lol. You can't cashout pero you can send funds to others naman.

Ganyan din sa akin. Di ako nag comply talaga kasi nga 2017 and 2018 mayroon na ako video interview tapos pati ba naman this year kaya ako nainis. No choice ka dyan bro you need to comply talaga e kahit nakakainis. Saka lalo nakapagpa bwisit sa akin iyong slot availablity. Schedule kasi yan and full slot na agad iyong mga preferred dates ko. Tapos after the interview, 10 days bago pa bumalik sa normal account status and take note, nag follow-up pa ako nyan.

I’ve done it long time ago kaya diko na pinansin and kailangan pala mag video interview ulit. I know kailangan pa mag set schedule date and ang nakakabwiset lang dun is full slot na nga yung mga malalapit na date kaya diko na pinansin yung email for video interview. From what I can see halos puro limits and problema ngayon sa coins, don’t know the reason siguro naghigpit sila or yung BSP.

[Russlenat]

Just as I thought. Later on kapag inignore mo pa magagaya ka na kay mirakal lol. You can't cashout pero you can send funds to others naman.

Ganyan din sa akin. Di ako nag comply talaga kasi nga 2017 and 2018 mayroon na ako video interview tapos pati ba naman this year kaya ako nainis. No choice ka dyan bro you need to comply talaga e kahit nakakainis. Saka lalo nakapagpa bwisit sa akin iyong slot availablity. Schedule kasi yan and full slot na agad iyong mga preferred dates ko. Tapos after the interview, 10 days bago pa bumalik sa normal account status and take note, nag follow-up pa ako nyan.

I’ve done it long time ago kaya diko na pinansin and kailangan pala mag video interview ulit. I know kailangan pa mag set schedule date and ang nakakabwiset lang dun is full slot na nga yung mga malalapit na date kaya diko na pinansin yung email for video interview. From what I can see halos puro limits and problema ngayon sa coins, don’t know the reason siguro naghigpit sila or yung BSP.

There must be an order coming from the BSP, because if it's only based on their prerogative, tiyak hindi sila maghihigpit because they look to increase their clients. When the BSP orders them to do so, they need to follow, otherwise they will have to face the consequences, and the fact that they are dominating the market now, they can't afford to lose this chance to be very profitable.

[bL4nkcode]

Just as I thought. Later on kapag inignore mo pa magagaya ka na kay mirakal lol. You can't cashout pero you can send funds to others naman.

Ganyan din sa akin. Di ako nag comply talaga kasi nga 2017 and 2018 mayroon na ako video interview tapos pati ba naman this year kaya ako nainis. No choice ka dyan bro you need to comply talaga e kahit nakakainis. Saka lalo nakapagpa bwisit sa akin iyong slot availablity. Schedule kasi yan and full slot na agad iyong mga preferred dates ko. Tapos after the interview, 10 days bago pa bumalik sa normal account status and take note, nag follow-up pa ako nyan.

I’ve done it long time ago kaya diko na pinansin and kailangan pala mag video interview ulit. I know kailangan pa mag set schedule date and ang nakakabwiset lang dun is full slot na nga yung mga malalapit na date kaya diko na pinansin yung email for video interview. From what I can see halos puro limits and problema ngayon sa coins, don’t know the reason siguro naghigpit sila or yung BSP.

So far, never did this video interview parang even once, which is yung iba is naka dalawang ulit na or don't know. Never received an email din related to this, not even sure bakit may ganyan.

[Clark05]

-snip-

Yes, I'm one of the users in coins experiencing this type of problem. I'm also level 3 just like everyone here and coins cutted my cash in limits to 100,000 but it should be 400,000 as level 3 verified should be. Ang hinihingi sakin is syempre yung complete name, address and other personal information. Pero may isa silang hinihingi, parang screenshots sa exchange. Try to contact coins.ph and they might give you the link to do the advance KYC process. I haven't done this kase I'm thinking on creating a bank account this month and baka yun na lang yung ilalagay ko sa income.  

Iba na si coins.ph ngayon super higpit niya na pagdating sa mga ganitong bagay,  pero kung binawasan man niya ang limits wala naman sigurong problem dun kung ang ang cashout ay maliit lamang pero kung malaki sayang pero no choice tayo sila ang magpapatupad niyan taga sunod lang tayo pero choice naman natin yun kung susunod tayo sa advance KYC na tinatawag nila ako level 2 verified lanh di naman kasi malaki ang perang kinacashout ko sakto lang kaya ayos na sa akin ang ganoong level.

[NavI_027]

Iba na si coins.ph ngayon super higpit niya na pagdating sa mga ganitong bagay,  

Sobra na talagang higpit ng coins.ph ngayon. I remember couple of months ago na sinubukan kong gawan ng sariling account yung girlfriend ko dahil gusto niya rin matutunan itong ginagawa ko. Laking gulat ko nung humingi agad ng selfie verification si coins, meaning, ayaw na rin magpadeposit ni coins.ph kapag hindi ka verified. Samantalang dati naman ay nagawa ko yun since maging Jr. Member na ako dito.

Maganda siya because we can see that their privacy and security features are improving but on the contrary medyo pangit din dahil hassle. I don't mind anyway .

[spadormie]

Iba na si coins.ph ngayon super higpit niya na pagdating sa mga ganitong bagay,  

Sobra na talagang higpit ng coins.ph ngayon. I remember couple of months ago na sinubukan kong gawan ng sariling account yung girlfriend ko dahil gusto niya rin matutunan itong ginagawa ko. Laking gulat ko nung humingi agad ng selfie verification si coins, meaning, ayaw na rin magpadeposit ni coins.ph kapag hindi ka verified. Samantalang dati naman ay nagawa ko yun since maging Jr. Member na ako dito.

Maganda siya because we can see that their privacy and security features are improving but on the contrary medyo pangit din dahil hassle. I don't mind anyway .

Actually may way to bypass this one eh. Tinuro lang to ng kaibigan ko, pero TRY IT AT YOUR OWN RISK(Never done this pero sabi nya gumagana daw). Pag humihingi si coins ng selfie agad kase lvl 1 account lang ang meron ka, try to picture kahit anong bagay. Kahit black lang nakalagay gumagana. Gawin nyo lang siguro to kapag nagkamali kayo nang pagbigay ng funds sa isang address ng family member nyo kunware. Ganun kasi nangyare sa kanya. Nasend nya sa dad nya then di pala verified kase ubos na ata cashout limit nya since 50k lang dahil sa pagcashout ng allowance nya.

[bL4nkcode]

Actually may way to bypass this one eh. Tinuro lang to ng kaibigan ko, pero TRY IT AT YOUR OWN RISK(Never done this pero sabi nya gumagana daw). Pag humihingi si coins ng selfie agad kase lvl 1 account lang ang meron ka, try to picture kahit anong bagay. Kahit black lang nakalagay gumagana.

Those might work sa kaibigan mo, it might be some incompetence ng naka assign na staff, not sure if gagana sa iba, if gumana yang ganyang trick to other users then parang pinag lalaruan lang ng coins yung mga users nila without having a thorough checking lalo na sa identity related stuffs.

[mirakal]

Actually may way to bypass this one eh. Tinuro lang to ng kaibigan ko, pero TRY IT AT YOUR OWN RISK(Never done this pero sabi nya gumagana daw). Pag humihingi si coins ng selfie agad kase lvl 1 account lang ang meron ka, try to picture kahit anong bagay. Kahit black lang nakalagay gumagana.

Those might work sa kaibigan mo, it might be some incompetence ng naka assign na staff, not sure if gagana sa iba, if gumana yang ganyang trick to other users then parang pinag lalaruan lang ng coins yung mga users nila without having a thorough checking lalo na sa identity related stuffs.

I would not risk for this type of trick, it may work for few times but the moment the company will review the selfies, they would find this out and worse is they might block your account, so what if you have funds on that account, how can you explain to them and get your money back, that's too risky IMO.

[GreatArkansas]

Ask ako if lahat din ba kayo nung bagong additional verification ni coins.ph, yunh kasi bigla may nag pop up nung pag open ko sa android phone ko. Kasi level 3 na account ko  noon pa, tapos mga last 2 weeks ata yun ung lumabas humihingi ng ID at e video mo sarili mo tapos may sasabihin ka.
Selected users lang ba ang dumaan sa ganung proseso?

[sheenshane]

Ask ako if lahat din ba kayo nung bagong additional verification ni coins.ph, yunh kasi bigla may nag pop up nung pag open ko sa android phone ko. Kasi level 3 na account ko  noon pa, tapos mga last 2 weeks ata yun ung lumabas humihingi ng ID at e video mo sarili mo tapos may sasabihin ka.
Selected users lang ba ang dumaan sa ganung proseso?

I never experience like this, kahit verified level 2 lang yung account ko sa coins.ph wala naman akong naging problema. Regarding the cashout limit, I don't mind because maliliit na amount lang naman nasa wallet ko at naging transaction ko for cashout. Probably those have big transactions naging strict sila. If ever yan din gagawin nila sa account ko, no choice, kasi wala naman ibang alternative para maging fiat yung bitcoin natin in just easy way.

[bisdak40]

Ask ako if lahat din ba kayo nung bagong additional verification ni coins.ph, yunh kasi bigla may nag pop up nung pag open ko sa android phone ko. Kasi level 3 na account ko  noon pa, tapos mga last 2 weeks ata yun ung lumabas humihingi ng ID at e video mo sarili mo tapos may sasabihin ka.
Selected users lang ba ang dumaan sa ganung proseso?

I'm also a level 3 user for at least a year na siguro brad at never pa ako hiningan ng additional id or selfie. Marahil siguro malaki na ang pera na ini-cashout mo kaya nagkaganoon dahil sa panig ko ay hindi ako nag cashout ng malaki.