Coins.ph Official Thread

[bamboylee]

I have question is anyone case like this, I have a friend who have level 2 account in coins.ph and yesterday his sim card lost and that sim card are connected to the coins.ph and the problem now they open his account and they regustered only number not including email so now they will not able to open his account in coins.ph and I suggested to contact the coins.ph what do you think the requirements to recover his account or any chances or don't have?

Is your sim card from philippine provider? If so, it is very easy to have your sim card replaced as long as the sim is just recently lost. If it made any transactions within the month, text, call or load, then just go your telco outlet and have them replace your sim. It is free.

[1713583422]

1713583422

[1713583422]

1713583422

[bL4nkcode]

Is your sim card from philippine provider? If so, it is very easy to have your sim card replaced as long as the sim is just recently lost. If it made any transactions within the month, text, call or load, then just go your telco outlet and have them replace your sim. It is free.

I'm afraid that's easier said than done, lots of information will be asked, like when or to whom the last SMS message you received and sent, even the sim card holder which is called the sim card bed is very important as well which is tinatago ko talaga yung ganyang bagay.

I tried to change my sim card before since it was damaged but the thing is I still have the previous one so, may mga info pa ako like SMS messages, since there's a gcash account linked to that number so it was processed ka agad.

Well, if still alam mo ang mga ganyang info, I suggest go to some of the telco outlets which was mentioned asap, mostly nasa mga mall yan.

[asu]

I have question is anyone case like this, I have a friend who have level 2 account in coins.ph and yesterday his sim card lost and that sim card are connected to the coins.ph and the problem now they open his account and they regustered only number not including email so now they will not able to open his account in coins.ph and I suggested to contact the coins.ph what do you think the requirements to recover his account or any chances or don't have?

I send your problem sa help center ng coins.ph


Meron naman chance na ma recover pa account niya at sa requirements, siguro coins.ph lang ang maaring makasagot nyan and wait na lang siguro sa reply nila. Mabilis naman mag reply pag dating sa mga problems ang coins lalo na pag umaga.

I’ll update you pag nag reply na coins

Update,

Coins.ph customer support reply:

Great to hear from you!

We understand that you are asking in behalf of another customer. However due to our strict privacy policy, we are not authorized to share any transaction details with people other than the owner of the Coins.ph account.

The account holder may reach out to us via email at help@coins.ph or through our hotline (02) 692-2829 anytime within our operating hours from Monday to Friday, 10AM to 6PM.

Hope you understand that this is for us to maintain account safety and security.

I second what bL4nkcode said. He is right and addition to what he said kase na experience ko din yan although, not really the same pero hiningan din ako ng KYC and a video that contains kung anong araw nawala yung mobile number and yung kasama na din kung ano yung mobile number with holding my ID’s. Wala naman problema sa pagbawi ng account basta provide lang niya yung need ng coins.ph para walang hassle sa pag recover ng account niya.

[harizen]

Thank for the everyone for helping this issues or problems all Informatiom I got I suggested to my friend and he contacted the support and he gave a link and they answer the question needed and they have result after 1 to 3 working days. I hope his account will open again because he some bitcoin there and he needs money this week and also lesson learned for everyone to registered both email and mobile number for registering an account in coins.ph.

Baka KYC ulit yan dun sa owner. Parang confirmation lang din.

Same experienced dun sa ka-GC ko pero di naman nawala SIM card niya. Sa kalumaan di na nabasa ng phone. And since hassle para sa kanya ang pumunta sa telco service for replacement SIM (kahit saglit lang naman gawin yan) , nagrequest sya sa coins.ph ng change number and sinabi nga niya na di na binabasa SIM card niya.

Sure yan maoopen ulit ng friend mo yan since may mga proof naman na siya ang owner. Pero I think malabo maresolved yan this week.

Update mo kami ano iparequirements sa kanya for references na rin para sa lahat.

[serjent05]

Thank for the everyone for helping this issues or problems all Informatiom I got I suggested to my friend and he contacted the support and he gave a link and they answer the question needed and they have result after 1 to 3 working days. I hope his account will open again because he some bitcoin there and he needs money this week and also lesson learned for everyone to registered both email and mobile number for registering an account in coins.ph.

Baka KYC ulit yan dun sa owner. Parang confirmation lang din.

Same experienced dun sa ka-GC ko pero di naman nawala SIM card niya. Sa kalumaan di na nabasa ng phone. And since hassle para sa kanya ang pumunta sa telco service for replacement SIM (kahit saglit lang naman gawin yan) , nagrequest sya sa coins.ph ng change number and sinabi nga niya na di na binabasa SIM card niya.

Sure yan maoopen ulit ng friend mo yan since may mga proof naman na siya ang owner. Pero I think malabo maresolved yan this week.

Update mo kami ano iparequirements sa kanya for references na rin para sa lahat.

automatic hihingan ng documentation ang client.  That is to verify kung siya talaga ang may-ari nung account.    About sa pagregister kay coins.ph, mas maganda talaga kung may iba tayong access sa ating account maliban sa mobile number.  Kung naiset sana nya ang email ng account, wala sana siyang problema kahit nawala ang CP nya na pinaglalagyan ng simcard number na ginamit  nya to register kay coins.ph.  Aside from that, siguro naman nilink nya ang Twitter at FB account nya para may karagdadang way na maverify na siya talaga ang owner ng account.

[bitcoin31]

Thank for the everyone for helping this issues or problems all Informatiom I got I suggested to my friend and he contacted the support and he gave a link and they answer the question needed and they have result after 1 to 3 working days. I hope his account will open again because he some bitcoin there and he needs money this week and also lesson learned for everyone to registered both email and mobile number for registering an account in coins.ph.

Baka KYC ulit yan dun sa owner. Parang confirmation lang din.

Same experienced dun sa ka-GC ko pero di naman nawala SIM card niya. Sa kalumaan di na nabasa ng phone. And since hassle para sa kanya ang pumunta sa telco service for replacement SIM (kahit saglit lang naman gawin yan) , nagrequest sya sa coins.ph ng change number and sinabi nga niya na di na binabasa SIM card niya.

Sure yan maoopen ulit ng friend mo yan since may mga proof naman na siya ang owner. Pero I think malabo maresolved yan this week.

Update mo kami ano iparequirements sa kanya for references na rin para sa lahat.

automatic hihingan ng documentation ang client.  That is to verify kung siya talaga ang may-ari nung account.    About sa pagregister kay coins.ph, mas maganda talaga kung may iba tayong access sa ating account maliban sa mobile number.  Kung naiset sana nya ang email ng account, wala sana siyang problema kahit nawala ang CP nya na pinaglalagyan ng simcard number na ginamit  nya to register kay coins.ph.  Aside from that, siguro naman nilink nya ang Twitter at FB account nya para may karagdadang way na maverify na siya talaga ang owner ng account.

Coins.ph staff ask him to send his documents to them so they can verify if he is really the owner of the account. And he still going to wait if he approve to open again his coins.ph wallet and Im really sure that he can do because his the real owner. In his case he only use Mobile number for registering coins.ph and Im thankful because I use both incase that happen to me like that.

[harizen]

It's been 3 days na sunod-sunod na akong nakakatanggap ng text message sa Security Bank na di pa raw ako nagsusubmit ng additional info e.g email para applicable ulit sa EgiveCash (basically iyong phone number). Sa lahat ng numbers na ginamit ko yan. Kayo rin ba?

Gawin ko sana kaya lang non-sense naman since disable naman ang EgiveCash sa coins.ph. Aanhin ko yan lol.

In general kasi yan meaning all beneficiaries na tumanggap ng EgiveCash in the past, not just via coins.ph.

[kissmarx]

Wala akong natanggap na anumang text message from Security Bank. Ewan ko ba bat hanggang ngayon disabled pa ang cashout method na yan. If Security bank is making it hard for us or coins.ph mismo. Why not coins.ph add another bank that can handle cardless transactions? Suggestion ko sa coins.ph: Metrobank can do it. PSBank can also do it. Why not do it? We are living in the most modern world yet. So Just do it.

[Muzika]

Wala akong natanggap na anumang text message from Security Bank. Ewan ko ba bat hanggang ngayon disabled pa ang cashout method na yan. If Security bank is making it hard for us or coins.ph mismo. Why not coins.ph add another bank that can handle cardless transactions? Suggestion ko sa coins.ph: Metrobank can do it. PSBank can also do it. Why not do it? We are living in the most modern world yet. So Just do it.

Wag na nating asahan ang security bank most of the time talagang hindi nagfafunction yung service nila. Isa pa matagal ng meron ang Metrobank ng cardless transaction sa ATM nila pero until now wala pa ito sa options sa coins.ph sana lang mapush natin sila na makapag partnership sa Metrobank sa cashout option na ito.

[harizen]

Why not do it? We are living in the most modern world yet. So Just do it.

Special request yan. Di yan ganun kadali. Unlike sa EgiveCash na wala ng masyadong hassle kasi 16 Numbers and PIN lang ok na then connected sa coins.ph bank account. Sa Metrobank, may PIN via Mobile Banking and may PIN via SMS. Meaning sa APP pa lang may need ng gateway. In case of partnership, aalisin ang restriction na yan kasi magiging automatic ang coins.ph withdrawal. Dapat dyan massive community request not just in coins.ph but on Metrobank too.

Obvious naman bakit disabled pa rin ang EgiveCash. Just refer to their latest terms. Need additional info ng mga beneficiaries. Eh pano gagawin ng coins.ph un or baka may naiisip pa sila ibang way. Wag na kasi asahan yan tutal matagal ng wala. November last year pa yan nawala ng matagal then bumalik saglit lang nung January yata or February tapos di pa pala smooth then yan na lulubog lilitaw. Sa panahong yan di pa rin kayo nakaisip ng best alternatives?

[bhadz]

Wala akong natanggap na anumang text message from Security Bank. Ewan ko ba bat hanggang ngayon disabled pa ang cashout method na yan. If Security bank is making it hard for us or coins.ph mismo. Why not coins.ph add another bank that can handle cardless transactions? Suggestion ko sa coins.ph: Metrobank can do it. PSBank can also do it. Why not do it? We are living in the most modern world yet. So Just do it.

Naalala ko yung PSBank may cardless din sila pero kasi depende pa rin yan kay coins.ph kung ano yung implement nila. Lagi naman nilang sinasabi na kinokonsider nila yung mga suggestion natin pero hindi rin ganun kadali siguro sa part nila na ibigay lang basta basta lahat ng mga gusto natin as users. Matagal na akong hindi gumagamit ng EGC kasi nga ang daming mga delays tapos ngayon na may panibagong request pa galing mismo kay Security Bank, malabo ko na gamitin yang service nila maliban nalang kung mag open ako ng account sa kanila. Kung gusto makatipid sa fees, try niyo yung bank deposit sa Metro Manila accounts walang charge pero pag outside siguro 50 pesos lang.

[Muzika]

Wala akong natanggap na anumang text message from Security Bank. Ewan ko ba bat hanggang ngayon disabled pa ang cashout method na yan. If Security bank is making it hard for us or coins.ph mismo. Why not coins.ph add another bank that can handle cardless transactions? Suggestion ko sa coins.ph: Metrobank can do it. PSBank can also do it. Why not do it? We are living in the most modern world yet. So Just do it.

Naalala ko yung PSBank may cardless din sila pero kasi depende pa rin yan kay coins.ph kung ano yung implement nila. Lagi naman nilang sinasabi na kinokonsider nila yung mga suggestion natin pero hindi rin ganun kadali siguro sa part nila na ibigay lang basta basta lahat ng mga gusto natin as users. Matagal na akong hindi gumagamit ng EGC kasi nga ang daming mga delays tapos ngayon na may panibagong request pa galing mismo kay Security Bank, malabo ko na gamitin yang service nila maliban nalang kung mag open ako ng account sa kanila. Kung gusto makatipid sa fees, try niyo yung bank deposit sa Metro Manila accounts walang charge pero pag outside siguro 50 pesos lang.

Yes sir mayroon ding cardless ang PSBank kasi sa pagkakaalam ko under sila ng metrobank company e ang metrobank meron na silang cardless di lang talaga tayo gaanong familiar kasi nga hindi pa natin nagagamit sa transactions natin kay coins.ph. Sa personal ko naman dahil nga di na maganda ang service ni EGC di ko na din ito ginagamit couple of months ago siguro simula nung nagbalik ito after nung matagal na nawala wala pang 5 times kong ginamit ang EGC pero talagang consistent sila sa di magandang service kaya di ko na din ginamit na.

[kissmarx]

So dapat gawin ng coins.ph, maglagay na lang sila ng sarili nilang ATM machine na dun tayo pwedeng mag buy and sell and/or cashout to pesos. Kung sinong unang crypto exchange dito sa bansa na unang makakagawa ng ganyan na widely distributed to key cities and towns, ang magiging number 1 na exchange country wide. Then crypto will be useful even to all people. Madaling iliquidate kung ganyan. Mas madaming buyers and merchants na mag aadopt. Lalong magboboom ang mga online shops.

[meldrio1]

So dapat gawin ng coins.ph, maglagay na lang sila ng sarili nilang ATM machine na dun tayo pwedeng mag buy and sell and/or cashout to pesos. Kung sinong unang crypto exchange dito sa bansa na unang makakagawa ng ganyan na widely distributed to key cities and towns, ang magiging number 1 na exchange country wide. Then crypto will be useful even to all people. Madaling iliquidate kung ganyan. Mas madaming buyers and merchants na mag aadopt. Lalong magboboom ang mga online shops.

Oo nga noh mas maganda na may sarili silang ATM machine total umaasenso naman ang coins.ph marami na nga ang mga users.

[harizen]

Mas malabo yang magtayo ng sariling ATM Machine. Saka for sure sa mga Metro lang to. Pero ok rin.

Pero ang pinaka maliwanag na puwede mangyari kaysa mag established ng machines, is to established their own ATM card na supported ng Bancnet, Megalink or Visa etc. para puwede sa majority ng ATM bank machines.

Look at GCASH as a great example. Puwede sa majority ng ATM's. Kaya convenient ang coins.ph to GCASH withdrawal since anytime pwedeng gawin at instant pa. But of course, expect for fees kapalit ng convenient withdrawal na yan if ever maimplement ng coins.ph

[goinmerry]

Oo nga noh mas maganda na may sarili silang ATM machine total umaasenso naman ang coins.ph marami na nga ang mga users.

Good idea kaya lang matagal na proseso yan and I siguro di yan icoconsider ng coins.ph para lang sa purpose na icover iyong nawalang EgiveCash option sa withdrawal nila.

Mas maganda nga if mag established na lang sila ng sariling ATM card na lang gaya ng sabi ni harizen. They created a virtual card dati db so ibig sabihin may chance na puwede nila iconsider iyong pagkakaroon ng sariling ATM nila. Just like mobile banking ng mga banks today.

[kissmarx]

Kung hindi pa viable sa coins.ph ang sariling ATM machine, tama ang sabi nyo na kahit man lang coins.ph ATM card na accredited ng Mastercard, Visa, Bancnet, megalink, o expressnet.

[jhenfelipe]

Lately, puro problema ang napag uusapan dito sa thread. Last July 12th, I received an email from coins.ph at sa part ko isa itong magandang balita. Share ko dito, just in case merong hindi nakareceive o hindi pa nakakabasa.



So from 10 AM, na adjust na yung time para ma-receive pa din ang cash out on the same day through BPI or Security bank. Good news, dati kasi medyo hassle kapag kailangan na ngayong araw tapos 10 AM ang cut off (kahit andyan si GCASH, imo mas okay pa din through bank).

[SuicidalDemon69]

Malabo makipagpartnership sa ibang banks ang coins.ph through cardless transaction. Most of the banks ay kontrolado ng central bank and central bank not fully accepted bitcoin. D ka makakapag-open ng bank account once na sinabi mo na source of income mo ay bitcoin.

[mirakal]

D ka makakapag-open ng bank account once na sinabi mo na source of income mo ay bitcoin.

This is wrong, and bitcoin is not actually a source of income, you need to be specific.
Just stay you earn bitcoin on your online job or your earn it on trading, they just need that specific information and you can surely have an account in any bank. Bitcoin is not illegal in the philippines and coins.ph and banks are both regulated by the BSP, so I don't see a problem on that.