Can't withdraw from BTC Guild?

[mik3]

the PPS earnings show 0.04352482 for the past 3 days now,

yet Account Balance = 0.00883340

And when I try to withdraw it says i need at least 0.01
Is this a glitch in their system?

[os2sam]

the PPS earnings show 0.04352482 for the past 3 days now,

yet Account Balance = 0.00883340

And when I try to withdraw it says i need at least 0.01
Is this a glitch in their system?

0.00883340 is less than the 0.01 threshold.  So when you reach the threshold it will payout.

[mik3]

I did earn 0.04352482 3 days ago, but it isn't showing in the "account balance" field.

[os2sam]

I did earn 0.04352482 3 days ago, but it isn't showing in the "account balance" field.

That is the total PPS earnings that you have earned on BTC Guild since you started mining there.

My previous message assumed that you had withdrawn from BTC Guild before.  Was my assumption incorrect?

[os2sam]

the PPS earnings show 0.04352482 for the past 3 days now,

yet Account Balance = 0.00883340

And when I try to withdraw it says i need at least 0.01
Is this a glitch in their system?

Here is what I get from your message

PPS Earnings    0.04352482
PPLNS Earnings    undisclosed
Total Earnings    undisclosed
Paid Out            undisclosed
Account Balance    0.00883340

You gave your PPS earnings as 0.04352482 and then requested a pay out before of an undisclosed amount and now your leftover balance is 0.00883340 and you want to withdraw again.

Sam

[mik3]

Ohhhhhmygod ok. Thank you so much, I now understand.

[os2sam]

Ohhhhhmygod ok. Thank you so much, I now understand.

Glad to hear it.  I thought I made the wrong assumptions.

BTC Guild has a support thread under the pools subforum and the Pool Op is very approachable too.

Take Care,
Sam

[eleuthria]

Glad to see this was resolved before I found it.  If you ever have problems in the future, the best methods to get it resolved ASAP are any of the following:

1) #btcguild on freenode IRC
2) webmaster@btcguild.com - I can generally respond to support emails in under a minute if I'm at the PC, and maybe 10 minutes if I'm not at the PC or on my phone.  Sleep obviously slows this down .
3) BTC Guild forum thread in Mining / Pools.