BITMAIN REFUSE TO REPAIR FAULTY S9 - DOA

[thelema93]

please see my other post for full details about Bitmain's con tricks:

https://bitcointalk.org/index.php?topic=1493601.msg15833273#msg15833273

In summary:

I bought 2 S9's - one of them broke within 2 hours of being switched on.
Bitmain refuse to repair it.
I am suing them.

I WARN ANYONE NOT TO BUY ANYTHING FROM THESE CON ARTISTS

here is there email to me:



I have 5 Antminers, 4 S'7's and 1 other S9 all running in the exact same environment. same temps - same power system etc.
This one S9 had a faulty hashing board within 2 hours - Bitmain refuse to fix it.

CONCLUSION - Stay away from Bitmain.

I have spent over $14,000 USD with these scumbags and now they SH*T on me like this !!! Unbelievable.

I am going to sue them through my very powerful lawyers in Hong Kong that will surely cost them a lot. I don't care how much it costs me - I just want to waste as much of their time as possible.
I will keep you all posted as to what happens.

[1713526959]

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[1713526959]

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[1713526959]

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[Tupsu]

Can you post a picture of what is out there on the link
https://cnshop.bitmain.com/productDetail.html?pid=000201605290908457178P0E046905D2



I know only this link

https://cnshop.bitmain.com/workOrderGuide.htm


Yesterday I sent back one not working S9 Batch1  blade.

[VirosaGITS]

You may have used words that made them think the board is broken in half or such. But this sound like typical Bitmain. If it work, good, if it doesnt, you're fucked either way.

They're slow and generally incompetent to help fix your issues. If they do accept, it take forever and cost a lot of money to chip back there. If you're lucky they wont forget to send all parts back after they're done.

[Tupsu]

It needs a lot of patience  with Bitmain.

one of my S9 B1 board was dead . D.O.A.

Miner Delivered to me June 16, 2016

I'll get the blade  back august 1, 2016


So that only 45 days  and I paid for 5  miners   19.862 BTC shipped + 20% VAT

It is over 4 BTC for half D.O.A. miner with 9,2 Ths.

[Swimmer63]

I have been lucky only to have to ship back one dead board on an S7.  Which they promptly lost never to be seen again.
But yes, if you get a bad miner, you just lost your money.  Because they don't backup their product or take into account how their failure effects their customers.  If there was another game in town, I'd treat them the same way they have treated me.  Zero loyalty.

[fr4nkthetank]

It needs a lot of patience  with Bitmain.

one of my S9 B1 board was dead . D.O.A.

Miner Delivered to me June 16, 2016

I'll get the blade  back august 1, 2016


So that only 45 days  and I paid for 5  miners   19.862 BTC shipped + 20% VAT

It is over 4 BTC for half D.O.A. miner with 9,2 Ths.

Damn Tupsu that sucks.  Best of luck going forward.  I got lucky with the s7 (no defects), but sold them and got scared of the s9, so I just built some gpu rigs.  What a world we live in.  Dont feel too bad, it'll be all profit if btc goes to the moon.

[DRKMSTR]

Okay, I've seen this before.

1. Post pictures of the dashboard (the one showing hashrate and blade error messages)
2. Post pictures of your mining setup
3. Post Pictures of the faulty boards (close-up) DO NOT OPEN YOUR UNIT FOR THIS, IT WILL VOID THE WARRANTY, take close-ups from the outside, including the red LED near the power connectors.
4. Post Pictures of the controller board (also, don't open it) and see what lights are on.


Many people have complained before and it has typically been one of 3 things.
1. Improper settings/drivers
2. Improper setup (all power plugs need to be connected, DO NOT MIX POWER SUPPLIES!)
3. Improper usage (I've seen previous users who ran theirs outside, took pictures, then sent it off for warranty, when Bitmain called them out on the water damage and even sent back a makeshift repaired blade, then the user went ape)

[blurryeyed]

So warranty is useless?

Thanks for posting, I won't order from bitmain then.

[thelema93]

Yes it seems the Warranty is just fake.

Here is the (laughable if I hadn't lost so much money) current ongoing conversation with the Bitmain Support:

Andy NIU (Bitmain)

Aug 6, 14:19 CST

Dear will,

After reconfirming, this hashboard PIN is lost which is caused by the logistics.

Please kindly find the hashboard picture for your reference.

Please let us know if you have additional questions or concerns.

------------------------------------------------------------------------------

MY REPLY: "You sent me a faulty Miner. Please fix or refund me.

Thanks"

------------------------------------------------------------------------------

Andy NIU (Bitmain)

Aug 6, 16:26 CST

Dear will,

Sorry about the inconvience caused!

Warranty will cover the repair if the hashing is low or software problem.

While this hash board was damaged in the logistics and the PIN was lost as a result it can not be fixed any more.

"After reconfirming, this hashboard PIN is lost which is caused by the logistics. "

Please let us know if you have additional questions or concerns.

Best regards,
Andy
Bitmain

------------------------------------------------------------------------------

MY REPLY: "what do you mean PIN is lost?
i have sent you exactly as it was when i received it.

it was like that when i got it."

------------------------------------------------------------------------------

Andy NIU (Bitmain)

Aug 6, 18:22 CST

Dear will,

The problem is not we do not repair but the hashboard can not be fixed anymore because of that two of chips were falled down and the PIN on the board were damaged in the way of returning.

Please check the picture attached.

Please let us know if you have additional questions or concerns.

Best regards,
Andy
Bitmain

So now they are claiming that it got damaged when I sent it back to them - so they wont repair it!!!!!!
It was broken anyway.

What a bunch of piss-taking assh**les !

[thelema93]

It needs a lot of patience  with Bitmain.

one of my S9 B1 board was dead . D.O.A.

Miner Delivered to me June 16, 2016

I'll get the blade  back august 1, 2016


So that only 45 days  and I paid for 5  miners   19.862 BTC shipped + 20% VAT

It is over 4 BTC for half D.O.A. miner with 9,2 Ths.

Now they are saying that I broke it when sending it back to them for repair!!!!! C**NTS

[thelema93]

I have been lucky only to have to ship back one dead board on an S7.  Which they promptly lost never to be seen again.
But yes, if you get a bad miner, you just lost your money.  Because they don't backup their product or take into account how their failure effects their customers.  If there was another game in town, I'd treat them the same way they have treated me.  Zero loyalty.

I might try to take them to court over consumer rights - Hong Kong.
Surely it is illegal to send faulty goods and then refuse to repair or replace them?

[thelema93]

Can you post a picture of what is out there on the link
https://cnshop.bitmain.com/productDetail.html?pid=000201605290908457178P0E046905D2



I know only this link

https://cnshop.bitmain.com/workOrderGuide.htm


Yesterday I sent back one not working S9 Batch1  blade.

Good luck - they will tell you that YOU broke it when sending it back - that's what they said to me.

Maybe we can start a class action suit against them if they pull this stunt to lots of people.
Want to join in a lawsuit against them?

I f**king can't stand people who steal my money. I will get them somehow.

[Tupsu]

Can you post a picture of what is out there on the link
https://cnshop.bitmain.com/productDetail.html?pid=000201605290908457178P0E046905D2



I know only this link

https://cnshop.bitmain.com/workOrderGuide.htm


Yesterday I sent back one not working S9 Batch1  blade.

Good luck - they will tell you that YOU broke it when sending it back - that's what they said to me.

Maybe we can start a class action suit against them if they pull this stunt to lots of people.
Want to join in a lawsuit against them?

I f**king can't stand people who steal my money. I will get them somehow.

Do you find it difficult to post the picture of the blade here ?
This link can only you open.

[64dimensions]

What's interesting is that if you shop for "Bitmain on Google", no S9 miners are sold.

The other interesting thing is the pricing of risk if you purchase an S9. On Amazon there are 2 for $3220 each, while on the main site they are $2400 today. Very roughly, you have to buy 3 from Bitmain directly to get 2 working ones. The 3rd one I guess is for spare parts.

If you gen'ed up a $10 website full of S9 problems, I wonder if you could spend a few bucks on Google or MS adwords to have a popup ad every some one searches on Bitmain or S9 ASIC etc etc.

[thelema93]

I have been lucky only to have to ship back one dead board on an S7.  Which they promptly lost never to be seen again.
But yes, if you get a bad miner, you just lost your money.  Because they don't backup their product or take into account how their failure effects their customers.  If there was another game in town, I'd treat them the same way they have treated me.  Zero loyalty.

I totally agree - if there was ANYONE else making a similar miner - I would go to them.

[Tupsu]

What's interesting is that if you shop for "Bitmain on Google", no S9 miners are sold.
..

Are you sure you know how  use Google ?

https://www.google.ee/?gfe_rd=cr&ei=wFymV_LGA4vZ8AengorwAg&gws_rd=ssl#q=antminer+S9+bitmaintech

[64dimensions]

What's interesting is that if you shop for "Bitmain on Google", no S9 miners are sold.
..

Are you sure you know how  use Google ?

https://www.google.ee/?gfe_rd=cr&ei=wFymV_LGA4vZ8AengorwAg&gws_rd=ssl#q=antminer+S9+bitmaintech

Sorry, I had the make it clear to retards option, off.

To clearly elucidate this thought: https://support.google.com/trustedstores/answer/1669901?hl=en

For example, if you purchase stuff from Newegg, at the very end of the order, Google offers this free purchase protection.

Bitmain is not a google trusted store, thus no Google purchase protection.

The meta point is that unlike many retailers, BITMAIN doesn't appear to sell the S9 directly on ebay or amazon and neither are they a Google trusted store. This is a customer unfriendly indicator.

[yslyung]

picture tells a thousand words. post pic & share.

[Tupsu]

What's interesting is that if you shop for "Bitmain on Google", no S9 miners are sold.
..

Are you sure you know how  use Google ?

https://www.google.ee/?gfe_rd=cr&ei=wFymV_LGA4vZ8AengorwAg&gws_rd=ssl#q=antminer+S9+bitmaintech

Sorry, I had the make it clear to retards option, off.

To clearly elucidate this thought: https://support.google.com/trustedstores/answer/1669901?hl=en

For example, if you purchase stuff from Newegg, at the very end of the order, Google offers this free purchase protection.

Bitmain is not a google trusted store, thus no Google purchase protection.

The meta point is that unlike many retailers, BITMAIN doesn't appear to sell the S9 directly on ebay or amazon and neither are they a Google trusted store. This is a customer unfriendly indicator.

Not the whole world does not orbit around the big companies of America.
I do not have a Google Account and have never had a Facebook account.

Maybe you know some Google trusted store where the only payment options is BTC and USD transfer ?
Bitmain not want credit cards and PayPal payments.
As some eBay sellers BITMAIN say :
1.Order cancellation or refund request will not be entertained by Bitmain. We advise you to make any payment only after careful consideration.
2. All sales are final. No refunds will be granted. Defective miners can be repaired for free if they fall under the Bitmain warranty policy.

Why should Bitmain  need some  google "trust" ?
If the Bitmaintech store  does not fit, do not buy it. 

You can buy at a higher price from "trusted store" , However, this trust does not give by Bitmain,  because Bitmain  does not have official dealers.

[Tupsu]

Yes it seems the Warranty is just fake.
..............

Please check the picture attached.

.......

thelema93  - Post this picture here