double whammy

[rick2718]

After getting stabbed through the heart by bitfinex I was looking around
for another eth/etc trading platform. So there was Kraken... I had an account already from some
time in the past and it was still active.

I transferred some funds (crypto) in, made a trade, and transferred the resulting crypto out.
I got the "success!" email, and was well within the account limits for the withdrawal.

Despite the "success!" message, the withdrawal sits  on "hold" status, and there has been no response to
the corresponding support ticket. Also, no security procedures are turned on
or in play.

It was a token amount, but material, and coming on the heels of bitfinex.... arrrghhh

I can find no reason for the hold, no need to satiate to remove it, and no response from
support 

Can any kind soul shed some light?

thanks

[MatTheCat]

After getting stabbed through the heart by bitfinex I was looking around
for another eth/etc trading platform. So there was Kraken... I had an account already from some
time in the past and it was still active.

I transferred some funds (crypto) in, made a trade, and transferred the resulting crypto out.
I got the "success!" email, and was well within the account limits for the withdrawal.

Despite the "success!" message, the withdrawal sits  on "hold" status, and there has been no response to
the corresponding support ticket. Also, no security procedures are turned on
or in play.

It was a token amount, but material, and coming on the heels of bitfinex.... arrrghhh

I can find no reason for the hold, no need to satiate to remove it, and no response from
support 

Can any kind soul shed some light?

thanks

Kraken have been compromised as well.....loads of customer accounts been emptied...

....but unlike Bitfinex, they are keeping their cards close to their chest, and not making any public announcements.

[European Central Bank]

start making some noise on reddit? that seems to get more of a response. I'm registered with kraken but I hate their user interface and I hear quite a few stories of them being slack. I think i'll wait till gemini is available where i'm at and vote with my money there. it's time we got beyond this level.

[rick2718]

>>start making some noise on reddit? that seems to get more of a response.

I will give that a try, thanks.

Define  "on hold", say what is needed, don't say "success" when it isn't, and answer support tickets... is that
really so hard? A little text explanation could preclude all the effort and grief.

Three transfers in were easy and quick, but nothing can leave... Right now it is just
a black hole to me.

How can they maintain a user base?

I tried bittrex as the 3rd option and it all went smoothly. So I will start sending them
my business in increasing increments as long as that maintains