betchain stole my winnings. scam alert.

[luxuryvilla]

This is the only BetSoft game we have had to disable in the over 2 years that I have been with the casino. You are safe playing our games.

If you disable this game, how can he play this games? And at least you should pay some compensations for him. It is negative for your site.

[BetChain]

Hi,
The game was disabled after the issue was reported. The player lost no money, as his deposit amount remained. We follow the advice of our programmers and our 3rd party game providers and they advised to disable the game and void the winnings from this particular game on that particular day.

[baomoremoney]

Hi,
The game was disabled after the issue was reported. The player lost no money, as his deposit amount remained. We follow the advice of our programmers and our 3rd party game providers and they advised to disable the game and void the winnings from this particular game on that particular day.

I find this is very fishy, why 3rd party-betsoft disable the game and void the winnings? And reasons??

[Palodar]

Hi,
The game was disabled after the issue was reported. The player lost no money, as his deposit amount remained. We follow the advice of our programmers and our 3rd party game providers and they advised to disable the game and void the winnings from this particular game on that particular day.

you must not void the winning because the user already win the money and to his balance. Your gambling site have the technical problem while the game is still running. and i think that is your mistake and OP has no idea on what happening. He just playing and win the prize. He still loss because he already expected his winning. i feel the what OP feels right now. you might give him a compensation for that so that you will be fair. Just saying

[bitkilo]

Hi,
The game was disabled after the issue was reported. The player lost no money, as his deposit amount remained. We follow the advice of our programmers and our 3rd party game providers and they advised to disable the game and void the winnings from this particular game on that particular day.

Did BetSoft explain why the game malfunctioned and what that malfunction was?
If proof can be shown by BetSoft it would make these situations so much easier for everyone involved.

In this case there is not a lot of btc involved but if this was to happen on a multiple bitcoin win then BetSoft could potentially find themselves in a courtroom to explain what the problem was that lead them to make such a decision.

[wannaberich]

Hi,
The game was disabled after the issue was reported. The player lost no money, as his deposit amount remained. We follow the advice of our programmers and our 3rd party game providers and they advised to disable the game and void the winnings from this particular game on that particular day.

you must not void the winning because the user already win the money and to his balance. Your gambling site have the technical problem while the game is still running. and i think that is your mistake and OP has no idea on what happening. He just playing and win the prize. He still loss because he already expected his winning. i feel the what OP feels right now. you might give him a compensation for that so that you will be fair. Just saying

Yes, I think they need to compensate him for that money, 0.19 btc is small for a casino, it is absurd to deny the winnings.

[BetChain]

Hi,
The game was disabled after the issue was reported. The player lost no money, as his deposit amount remained. We follow the advice of our programmers and our 3rd party game providers and they advised to disable the game and void the winnings from this particular game on that particular day.

Did BetSoft explain why the game malfunctioned and what that malfunction was?
If proof can be shown by BetSoft it would make these situations so much easier for everyone involved.

In this case there is not a lot of btc involved but if this was to happen on a multiple bitcoin win then BetSoft could potentially find themselves in a courtroom to explain what the problem was that lead them to make such a decision.

Hi,

Thank you. Apparently the issue was specifically related to our 200% Welcome Bonus and Dr. Jekyll and Mr. Hyde. The players lost their Welcome Bonus (shown from their wagering balance), but due to a glitch in this particular game, on this particular day, the player could make a second deposit and then collect the bonus features. I am sorry if Ale was not involved in this group who targeted us on July 31st, however, we had to disable the game for everyone and remove the winnings gained from a Welcome Bonus tied with Dr. Jekyll and Mr. Hyde. As I mentioned earlier, I haven't seen anything like this in the over 2 years I have been with BetChain.

[TwitchySeal]

Hi,
The game was disabled after the issue was reported. The player lost no money, as his deposit amount remained. We follow the advice of our programmers and our 3rd party game providers and they advised to disable the game and void the winnings from this particular game on that particular day.

Hi.  

Were starting to see a pattern with Betsoft casinos in case you haven't noticed.

So, is Betsoft running the show here?  What would you do if Betcoin told you to do something you thought was unethical?  

Or is this all Betchain part of the software package the right to blame Betsoft whenever there's a problem or you don't want to pay a player.  

When a player wins money at a casino it becomes their money.  You can't just take it from them if they've done nothing wrong without your reputation suffering.  
If players don't stand up to this kind of behavior, it will happen more and more.

What do you say to players when they ask for their money back because they made an accident that resulted in them losing their money?
How would you feel if they could just take it back because another person told them it was ok.  But you can't talk to that person.


Edit:

Hi,
The game was disabled after the issue was reported. The player lost no money, as his deposit amount remained. We follow the advice of our programmers and our 3rd party game providers and they advised to disable the game and void the winnings from this particular game on that particular day.

Did BetSoft explain why the game malfunctioned and what that malfunction was?
If proof can be shown by BetSoft it would make these situations so much easier for everyone involved.

In this case there is not a lot of btc involved but if this was to happen on a multiple bitcoin win then BetSoft could potentially find themselves in a courtroom to explain what the problem was that lead them to make such a decision.

Hi,

Thank you. Apparently the issue was specifically related to our 200% Welcome Bonus and Dr. Jekyll and Mr. Hyde. The players lost their Welcome Bonus (shown from their wagering balance), but due to a glitch in this particular game, on this particular day, the player could make a second deposit and then collect the bonus features. I am sorry if Ale was not involved in this group who targeted us on July 31st, however, we had to disable the game for everyone and remove the winnings gained from a Welcome Bonus tied with Dr. Jekyll and Mr. Hyde. As I mentioned earlier, I haven't seen anything like this in the over 2 years I have been with BetChain.

Ok, that's a little better.  I think you should explain yourself right away since Betsoft wont explain themselves.
I think you should get the details though.

[workharder00]

Hi,
The game was disabled after the issue was reported. The player lost no money, as his deposit amount remained. We follow the advice of our programmers and our 3rd party game providers and they advised to disable the game and void the winnings from this particular game on that particular day.

Hi.  

Were starting to see a pattern with Betsoft casinos in case you haven't noticed.

So, is Betsoft running the show here?  What would you do if Betcoin told you to do something you thought was unethical?  

Or is this all Betchain part of the software package the right to blame Betsoft whenever there's a problem or you don't want to pay a player.  

When a player wins money at a casino it becomes their money.  You can't just take it from them if they've done nothing wrong without your reputation suffering.  
If players don't stand up to this kind of behavior, it will happen more and more.

What do you say to players when they ask for their money back because they made an accident that resulted in them losing their money?
How would you feel if they could just take it back because another person told them it was ok.  But you can't talk to that person.


Edit:

Hi,
The game was disabled after the issue was reported. The player lost no money, as his deposit amount remained. We follow the advice of our programmers and our 3rd party game providers and they advised to disable the game and void the winnings from this particular game on that particular day.

Did BetSoft explain why the game malfunctioned and what that malfunction was?
If proof can be shown by BetSoft it would make these situations so much easier for everyone involved.

In this case there is not a lot of btc involved but if this was to happen on a multiple bitcoin win then BetSoft could potentially find themselves in a courtroom to explain what the problem was that lead them to make such a decision.

Hi,

Thank you. Apparently the issue was specifically related to our 200% Welcome Bonus and Dr. Jekyll and Mr. Hyde. The players lost their Welcome Bonus (shown from their wagering balance), but due to a glitch in this particular game, on this particular day, the player could make a second deposit and then collect the bonus features. I am sorry if Ale was not involved in this group who targeted us on July 31st, however, we had to disable the game for everyone and remove the winnings gained from a Welcome Bonus tied with Dr. Jekyll and Mr. Hyde. As I mentioned earlier, I haven't seen anything like this in the over 2 years I have been with BetChain.

Ok, that's a little better.  I think you should explain yourself right away since Betsoft wont explain themselves.
I think you should get the details though.

Betsoft sucks now, it was famous with vivid slots, but now they are not good any more, since the deny of big jackpot.

[danblize]

Op, do you get the compensation? Since so many guys help you to ask for it, you deserve the money.

[bitkilo]

Hi,
The game was disabled after the issue was reported. The player lost no money, as his deposit amount remained. We follow the advice of our programmers and our 3rd party game providers and they advised to disable the game and void the winnings from this particular game on that particular day.

Did BetSoft explain why the game malfunctioned and what that malfunction was?
If proof can be shown by BetSoft it would make these situations so much easier for everyone involved.

In this case there is not a lot of btc involved but if this was to happen on a multiple bitcoin win then BetSoft could potentially find themselves in a courtroom to explain what the problem was that lead them to make such a decision.

Hi,

Thank you. Apparently the issue was specifically related to our 200% Welcome Bonus and Dr. Jekyll and Mr. Hyde. The players lost their Welcome Bonus (shown from their wagering balance), but due to a glitch in this particular game, on this particular day, the player could make a second deposit and then collect the bonus features. I am sorry if Ale was not involved in this group who targeted us on July 31st, however, we had to disable the game for everyone and remove the winnings gained from a Welcome Bonus tied with Dr. Jekyll and Mr. Hyde. As I mentioned earlier, I haven't seen anything like this in the over 2 years I have been with BetChain.

Ok so this is good now we have an explanation as to what went wrong and BetSoft would easily be able to provide logs to back up their claim, i would imagine that BetChain would also have similar logs available if needed.

If the player had to make a second deposit for this glitch to take place then they should have known that something was up when receiving more than 1 bonus, on saying that I can also understand how one can get caught up in the moment and it may have been an honest mistake trying to spend the bonus twice.

Anyway this should not be hard to get proof of,
@BetChain can you post any logs?

[singalone]

Hi,
The game was disabled after the issue was reported. The player lost no money, as his deposit amount remained. We follow the advice of our programmers and our 3rd party game providers and they advised to disable the game and void the winnings from this particular game on that particular day.

Did BetSoft explain why the game malfunctioned and what that malfunction was?
If proof can be shown by BetSoft it would make these situations so much easier for everyone involved.

In this case there is not a lot of btc involved but if this was to happen on a multiple bitcoin win then BetSoft could potentially find themselves in a courtroom to explain what the problem was that lead them to make such a decision.

Hi,

Thank you. Apparently the issue was specifically related to our 200% Welcome Bonus and Dr. Jekyll and Mr. Hyde. The players lost their Welcome Bonus (shown from their wagering balance), but due to a glitch in this particular game, on this particular day, the player could make a second deposit and then collect the bonus features. I am sorry if Ale was not involved in this group who targeted us on July 31st, however, we had to disable the game for everyone and remove the winnings gained from a Welcome Bonus tied with Dr. Jekyll and Mr. Hyde. As I mentioned earlier, I haven't seen anything like this in the over 2 years I have been with BetChain.

Ok so this is good now we have an explanation as to what went wrong and BetSoft would easily be able to provide logs to back up their claim, i would imagine that BetChain would also have similar logs available if needed.

If the player had to make a second deposit for this glitch to take place then they should have known that something was up when receiving more than 1 bonus, on saying that I can also understand how one can get caught up in the moment and it may have been an honest mistake trying to spend the bonus twice.

Anyway this should not be hard to get proof of,
@BetChain can you post any logs?

Good point, more logs must be evidences. Or it is unfair to OP's earnings. At least some compensations to him.

[alelopelope]

Op, do you get the compensation? Since so many guys help you to ask for it, you deserve the money.

Still I didn't receive any compensation from them.

It is incredible how they are ignoring the same point of view of everyone.

Clearly they are in such very bad financial situation that even can't pay 0.19 btc to keep a good reputation.

Well, at least there is a lot of people advised.

Thank users for your support.

[BetChain]

Hi,
Thank you very much for giving us the opportunity to be a part of this amazing community.

I appreciate that people are just trying to find out what happened.

We know we are not a scam but we realize there are some dodgy places out there and we appreciate your trust in us and as well as your concerns.

So, as far as the logs go. We have a record of deposits and bonuses. The game logs are provided by Betsoft. It is a lot of data as well as many different screenshots and pages of info. What do you guys think would be the most effective things we could post? We are happy to provide whatever we can to help people understand what happened.

Thanks!

[TwitchySeal]

Hi,
Thank you very much for giving us the opportunity to be a part of this amazing community.

I appreciate that people are just trying to find out what happened.

We know we are not a scam but we realize there are some dodgy places out there and we appreciate your trust in us and as well as your concerns.

So, as far as the logs go. We have a record of deposits and bonuses. The game logs are provided by Betsoft. It is a lot of data as well as many different screenshots and pages of info. What do you guys think would be the most effective things we could post? We are happy to provide whatever we can to help people understand what happened.

Thanks!

Post the logs minus any information that could be used to identify the player.

Also post terms and/or conditions that user violated.

[alelopelope]

Hi,
The game was disabled after the issue was reported. The player lost no money, as his deposit amount remained. We follow the advice of our programmers and our 3rd party game providers and they advised to disable the game and void the winnings from this particular game on that particular day.

Did BetSoft explain why the game malfunctioned and what that malfunction was?
If proof can be shown by BetSoft it would make these situations so much easier for everyone involved.

In this case there is not a lot of btc involved but if this was to happen on a multiple bitcoin win then BetSoft could potentially find themselves in a courtroom to explain what the problem was that lead them to make such a decision.

Hi,

Thank you. Apparently the issue was specifically related to our 200% Welcome Bonus and Dr. Jekyll and Mr. Hyde. The players lost their Welcome Bonus (shown from their wagering balance), but due to a glitch in this particular game, on this particular day, the player could make a second deposit and then collect the bonus features. I am sorry if Ale was not involved in this group who targeted us on July 31st, however, we had to disable the game for everyone and remove the winnings gained from a Welcome Bonus tied with Dr. Jekyll and Mr. Hyde. As I mentioned earlier, I haven't seen anything like this in the over 2 years I have been with BetChain.

Ok so this is good now we have an explanation as to what went wrong and BetSoft would easily be able to provide logs to back up their claim, i would imagine that BetChain would also have similar logs available if needed.

If the player had to make a second deposit for this glitch to take place then they should have known that something was up when receiving more than 1 bonus, on saying that I can also understand how one can get caught up in the moment and it may have been an honest mistake trying to spend the bonus twice.

Anyway this should not be hard to get proof of,
@BetChain can you post any logs?

Good point, more logs must be evidences. Or it is unfair to OP's earnings. At least some compensations to him.

No logs from betchain.

As I explained in the other thread, I deposited a second time, after losing every money from the first deposit even the bonus.
So with the second deposit I won I tried to withdraw that money.

[TwitchySeal]

No logs from betchain.

As I explained in the other thread, I deposited a second time, after losing every money from the first deposit even the bonus.
So with the second deposit I won I tried to withdraw that money.

Can you fill in the blanks and explain what happened?  (It seems like you're intentionally leaving out the important part of the story)

I deposited ____ bitcoin and received a ___% bonus.

I lost my deposit and bonus and then made another deposit of ____ bitcoin.



After your second deposit, did you quickly hit the bonus from collecting all those potion things with your previous deposit and then cashout?

Betchain will probably claim you violated this rule:

1.4 Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void.

I'm not sure how the game works, they might be right.  I know there's something about collecting potions for freespins.

If you had the option to activate the bonus and chose to wait till you emptied balance to trigger bonus with fresh deposit and no playthrough, they should confiscate the winnings.

If you made progress towards bonus trigger, but went broke before you had the option to activate bonus, then made another deposit and completed your goal, you played by the rules and they should pay you.

[pradalady]

No logs from betchain.

As I explained in the other thread, I deposited a second time, after losing every money from the first deposit even the bonus.
So with the second deposit I won I tried to withdraw that money.

Could you show us the other thread link? I can't understand what you say, if i were you, lost first deposit, I would never deposit 2nd time.

[bitkilo]

No logs from betchain.

As I explained in the other thread, I deposited a second time, after losing every money from the first deposit even the bonus.
So with the second deposit I won I tried to withdraw that money.

Could you show us the other thread link? I can't understand what you say, if i were you, lost first deposit, I would never deposit 2nd time.

I think the link he is mentioning is the one listed in the OP, looks like thays where the story got its start, he probably just started this one to have an individual thread.

[BetChain]

Guys

We understand that this can be frustrating.
And I want to point out that there was more than one player affected by this at more than just our casino.
It's not that we can't afford to pay the 0.19 but then we would want to pay all players that were affected.
And unfortunately this included a group of people that knew about the bug and took advantage of it at multiple brands intentionally.
The last thing we want to do is try and determine people's motivation.

No one lost any money or deposits.
Only the extra bonus that they weren't expecting or eligible for was removed.
It clearly stated in our (and almost all casino) terms that winnings due to software errors are to be decided by the casino/provider.
If anyone was to lose money due to an error that is a different situation.

We are ultimately a client of BetSoft and were also affected by this glitch.
Just look at this thread...
Someone raised the point of getting them to say something here.
We've reached out to see if they would be willing.

In terms of logs.
I'll be frank. Here is my concern.
If we provide screenshots with identifying info removed, then people here might say that doesn't prove anything.
Ultimately it's going to be captures showing a deposit, bonus and a bet outcome.
There's nowhere on the screenshot that specifically says "error".
We will provide everything we can to try and resolve this but I'm not going to start pasting screen after screen if it isn't going to achieve anything.

We have so many happy customers and positive comments on this and other forums.
And have paid out so many winnings since this happened.
And other people that were affected by this understood and have continued playing as normal.
This is not the first time something like this has ever happened at an online casino and there are many years of precedent for players.
As much as we don't like it when players have a bad experience (even if it wasn't due to us), this thread seems to have been turned more into trolling by some people than trying to actually understand.

So I want to separate.
For anyone that wants to understand or try us out in any way, please we are here to help and you are welcome.
If your aim is simply to create negative publicity then I'm sorry but we will never be able to satisfy you.

Please excuse me if I sound harsh but this forum community has so much more to offer than continuing this discussion in two separate threads.