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Author Topic: Open letter to CEO of kraken Jesse Powel  (Read 74 times)
pinarello
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March 27, 2018, 06:33:30 PM
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WARNING: before reading below letter first read and agree on the disclaimer below this letter! By replying or reacting on this letter you admit that you agreed on the disclaimer.
Don’t get kraked.
Jesspow your responsibility is tremendous not only to the customers of kraken but the whole BTC community (and people that got goxed) as you playing with the future of BTC and our money. Knowing and confirmed by yourself that kraken trading platform is full of bugs and errors even beyond repair you still take people’s money and think you going to get away with this, think again.
You can say that is the costumers own fault, BUT…. There is a side effect!
The many pending lawsuits against kraken (in silence because of obligated arbitrary procedure) will start to see the light and trigger more alarm bels on the governments side, the risk of being shut down by them is real and plausible. But on the Kraken Titanic, the band keeps playing, refuse to settle the many cases blaming the costumers, and stay open for business even with malfunctioning software bugs.
You just simply cannot run business earn huge amounts of money without any responsibility or obligations no matter what your disclaimers saying, juridical kraken disclaimer is one sided and UNREASONABLE for customers, it can be annulled before court.
I lost 25000$ and all claims by now reached to over millions of dollars, not because of bad trades but because of kraken malfunctioning trading platform that should be shut down instantly it is simply not working and you knew it back then and you know it now, but did not inform the users. I tried to settle this but did not get any answers from you nor your “helpdesk” which is not very helpfully at all. I am not the only one in this case and claims reach millions of dollars by now. The plaintiffs filled @ https://www.consumerfinance.gov/complaint/getting-started  the government reached unknown limits and kraken is under investigation by them.
Saying it is the customers fault to trade on kraken in the first place is bad management, you should advertise this on your website, people don’t trade here we only take your money without any responsibility our trading platform is not working and full of error and bugs but we don’t give a ***, we only want your money. Acts like this are the downfall of bitcoin and is why governments want regulations.
After mtgox BTC was getting tremendous hits and people are turning their back to BTC never to return,  soon BTC will be an elite club of big rich owners but there will be no more people that want anything to do with BTC., forget about wide adoption, BTC maybe will survive but It will be on a darkside in illegality run by an elite of criminals and eventually restrictions and regulations will kill it, it will tumble into obscurity and illegality. Some already think BTC is too big to fail, well think again.
Soon we will see BTC tumble to 2800 $ which is still to high. So it is not bitcoin that failed it are the greedy arrogant people and badly managed exchanges, malfunctioning trading platforms hacks and thefts that killed it.
One day I was a believer (and I still am in BTC) but it are the malicious exchanges and the people who run them that are responsible for its downfall. So we got goxed, kraked and darksided,
BTC is on life support and kraken will give it its final blow. I hope everyone get out safely and can go on with normal life without bitcoin. Withdraw your money from these exchanges as they soon all will be shut down by the governments and with good reasons, not because of BTC but because they steal your money..

Disclaimer: because of a malfunction in my brain I can and shall not be held responsible for what I wrote.

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April 03, 2018, 03:25:50 PM
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Hi pinarello. I'm sorry to hear that you were having issues with our previous trading engine. If you feel that your issue is still unresolved I would suggest reaching out again via support ticket. Please note that we upgraded our trading engine in early January and trading has been running very smoothly ever since. We encourage everyone to have a look at our new trading interface trade.kraken.com as well!

Please drop by our Bitcointalk thread if you need anything else.

If you're having an issue at Kraken, please open a ticket here and escalate that ticket using this form.
Be sure to also drop by our Bitcointalk Thread!
Kraken had a major trading engine upgrade in early January. Check out our new trading interface at trade.kraken.com.
pinarello
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April 03, 2018, 06:02:40 PM
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Hi pinarello. I'm sorry to hear that you were having issues with our previous trading engine. If you feel that your issue is still unresolved I would suggest reaching out again via support ticket. Please note that we upgraded our trading engine in early January and trading has been running very smoothly ever since. We encourage everyone to have a look at our new trading interface trade.kraken.com as well!

Please drop by our Bitcointalk thread if you need anything else.

Smoothly? wait till the class action suit has finished with your scam site.

i have recorded proof of that vehicle of trading platform and it was after januari the miserie begun

people please be aware of these scammers you just cannot trust them, already 5 lawsuits were filled, running smoothly they say!

no support at all, not answering i have filled ticket and escalated, no answers !

people dont trade with them you will lose all your money

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April 03, 2018, 06:07:18 PM
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I would say it's likely that most of their users have not had a problem, but the few who do could potentially have big problems, such as yourself. Check your country's laws, you probably could have had some sort of bank protection against a big error like this and issue a chargeback or something depending on your payment method.
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