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Author Topic: Cryptopia Cryptocurrency Platform Services and Development  (Read 137503 times)
bastilar
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April 24, 2018, 04:05:46 PM
 #1801

Any eta on when the 808 coin wallet comes back up?

PLAY NOW
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April 24, 2018, 10:07:06 PM
 #1802

.... The Hell is already paying people?   Roll Eyes
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April 25, 2018, 08:00:38 AM
Last edit: April 25, 2018, 10:06:26 AM by serhanni
 #1803

Today I sent a new ticket and received ticket confirmation e-mail. But it says "Our current wait times are sitting at 11 days."

C'mon guys, please hire more people to support team. I'm sure you have a budget to cover, probably it would be a small expense on your side.


------EDIT------

Got a response in 1-2 hours later Smiley

Leonard2016
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April 25, 2018, 10:30:43 AM
 #1804

We believe we have identified and corrected the recent
performance issues and the exchange is now stable.
We will continue to monitor the system closely and investigate further.
There may be further maintenance outages required in the coming weeks.

Thank you for your patience.

Corrected and stable? In what world are you living in? So for you byteball wasn't even an issue?
I still cannot see my byteball balance. It is still 0 as it was a week ago.
What the hell has been corrected?


I wonder if they do anything about it!
at lease we found out we should never ever use crappy exchanges again!

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April 25, 2018, 11:15:42 AM
 #1805

Hello guys I have issue with Cryptopia security settings. I cannot enable Google 2F-A - at the end of setup the button Submit is inactive. What am I doing wrong?

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nonpublics
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April 25, 2018, 01:56:27 PM
 #1806

1.       CUSTOMER RESPONSE TIMES ARE NOW 72 HOURS
We have achieved our target to return to a 72 hour response time and I can confirm that all new tickets will be responded to within three days


I CAN CONFIRM THIS IS A LIE! Waiting from 17 april! Now its 25! 192 hours no response! No money, nothing!
https://i.imgur.com/Atmdog4.png
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April 25, 2018, 02:07:56 PM
 #1807

Hello guys I have issue with Cryptopia security settings. I cannot enable Google 2F-A - at the end of setup the button Submit is inactive. What am I doing wrong?
After putting the Google Authentication code in the text box, click the Verify Code (I think that's what you missed). If you provided a correct one, it will turn green (see image below) and the Submit button will be enabled.

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April 25, 2018, 02:14:31 PM
 #1808

Ticket no #264530
Quote
Sender: FIagg4/24/2018 12:01:34 PM

Hi x,

Thank you for contacting Cryptopia Support.

We apologise for the delay. It appears that your withdrawal has failed to successfully broadcast to the network on the first automated attempt. I have escalated this to our Admin team to manually reprocess.

Please leave this support ticket open for communication and we will update you once this has been resolved.

Kind Regards,
Cryptopia Support
The issues haven't resolved yet. Trying to reprocess to rebroadcast transaction, shouldn't take a long time.



.
r

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April 25, 2018, 08:26:29 PM
 #1809

Hello guys I have issue with Cryptopia security settings. I cannot enable Google 2F-A - at the end of setup the button Submit is inactive. What am I doing wrong?
After putting the Google Authentication code in the text box, click the Verify Code (I think that's what you missed). If you provided a correct one, it will turn green (see image below) and the Submit button will be enabled.


Yes that helped me out perfectly.  I once used to turn the 2FA on but it was long long time ago and I forgot about this box. Thanks a lot mate!

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April 25, 2018, 09:20:46 PM
 #1810

My withdrawal processing 2 days++ , any support here ?
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April 25, 2018, 09:49:53 PM
 #1811

We believe we have identified and corrected the recent
performance issues and the exchange is now stable.
We will continue to monitor the system closely and investigate further.
There may be further maintenance outages required in the coming weeks.

Thank you for your patience.


Not yet, alot of us are losing money because order can delay up to more than 2 minutes where the price is not the desired one anymore. During that period of time, no confirmation of the order being placed is received so that at least one would have a chance to cancel it when this kind of laggyness is spotted.

16 days and things still aren´t resolved. I´d be careful to let more things like that happen if I was you as it really scares people away. Such a shame, you used to be rock solid.
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April 25, 2018, 11:15:49 PM
 #1812

I have been having good support and resolution of issues like some withdraws.  Some response is about two days.  I think the respect you give them is the respect you get back in return.  Still waiting on inflationcoin withdraws though about five days but I have no reason to believe that won't be cleared up.   

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April 26, 2018, 09:42:16 AM
 #1813

Are you really doing something about GBYTE pending deposit, the wallet is active and seems like no maintenance at all, could you at least give statement or reply on the tickets what is actually the problem?

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April 26, 2018, 01:06:33 PM
 #1814

Are you really doing something about GBYTE pending deposit, the wallet is active and seems like no maintenance at all, could you at least give statement or reply on the tickets what is actually the problem?
I am waiting for the same. There is absolutely no response at all from the cryptopia team as to if they are even doing something about this issue or not.

Bye bye my bytes ! I'd advice everyone to stay away from the scam exchange till things are sorted out.
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April 26, 2018, 01:53:18 PM
 #1815

Are you really doing something about GBYTE pending deposit, the wallet is active and seems like no maintenance at all, could you at least give statement or reply on the tickets what is actually the problem?
I am waiting for the same. There is absolutely no response at all from the cryptopia team as to if they are even doing something about this issue or not.

Bye bye my bytes ! I'd advice everyone to stay away from the scam exchange till things are sorted out.
That's mean everyone else are experiencing GBYTE Deposit Missing! what's wrong with Cryptopia, support team just leaves a message like this: "For this reason I have passed this issue on to be investigated further and resolved."

Hence, I look forward to their next response!
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April 26, 2018, 04:23:53 PM
 #1816

Are you really doing something about GBYTE pending deposit, the wallet is active and seems like no maintenance at all, could you at least give statement or reply on the tickets what is actually the problem?
I am waiting for the same. There is absolutely no response at all from the cryptopia team as to if they are even doing something about this issue or not.

Bye bye my bytes ! I'd advice everyone to stay away from the scam exchange till things are sorted out.
That's mean everyone else are experiencing GBYTE Deposit Missing! what's wrong with Cryptopia, support team just leaves a message like this: "For this reason I have passed this issue on to be investigated further and resolved."

Hence, I look forward to their next response!
Most likely you would really need to wait up for the word of their technical team. Their tickets do commonly tell you to sent up atleast 1 ticket a week if you do have issues.I have seen lots of people who do have problems into their Gbytes deposits and now cryptopia didnt elaborate even further more on whats the actual problem why deposits didnt go through into exchange wallets.


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Tradeout
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April 27, 2018, 07:10:34 AM
 #1817

It's been about two weeks and still the GrowthCoin deposits I made haven't shown up. 

Dont worry im on it with a wallet Dev , also the dev from GRW is informed and i have created a Explorer for but its syncing at the moment ! I also have pm you !

Regards Lafu


Can you look at the API too?

What do you looking for exactly ?

It's difficult to automate anything when you can't lookup details of an order status.

We need either an endpoint which gives order status, even when order is closed. Or a way to determine if cancelled orders have been partially filled.

Ideally:

URL: /GetOrder

Param: OrderId

Return
{
    "Success":true,
    "Error":null,
    "Data":[
             {
               "OrderId": 23467,
               "TradePairId": 100,
               "Market": "DOT/BTC",
               "Type": "Buy",
               "Rate": 0.00000034,
               "Amount": 145.98000000,
              "Filled": "23.98760000",
               "OrderStatus": Active, Cancelled

             },
             {
               ...........
             }
          ]
}


Take a look here maybe it helps you !   https://www.cryptopia.co.nz/Forum/Category/45 

A simpler option that might fit in with your code structure is returning an array of the tradeId values. Not ideal as we would still have to the API again for more details, but it would at least make your API useable.

I'm keen to add Cryptopia to my portfolio so can help with the code if needed.

Any update on whether the API can be improved?

Any of the dev. team looking at this?
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April 27, 2018, 07:13:53 AM
 #1818

Are you giving the new Monero V coins xmv after the fork?
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April 27, 2018, 08:23:58 AM
Last edit: April 27, 2018, 08:54:32 AM by narousberg
 #1819

Anyone have a problem today with wrong BTC balance?
My sell orders was filled, but my BTC balance was not increased.
WTF? No chance to get a quick response on my support ticket, answer time is 10 days!
Hope somebody from exchange will answer me in this thread

Build your own bitcoin mining structure! https://get.cryptobrowser.site/3515350
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April 27, 2018, 01:29:06 PM
 #1820

Anyone have a problem today with wrong BTC balance?
My sell orders was filled, but my BTC balance was not increased.
WTF? No chance to get a quick response on my support ticket, answer time is 10 days!
Hope somebody from exchange will answer me in this thread

Have you tryd to refresh the page ? 

What coin ?
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