Cryptopia Cryptocurrency Platform Services and Development

[StelioKontos]

Cryptopia charges 0.008 BCH as a withdrawal fee only to send transaction with 0.00000230 BCH fee. This says a lot about exchange.

Maybe they do to avoid a lot of smaller transactions that would inevitably choke the network and nobody likes a choked network like the one we experience when btc take a lot for a confirmation.

By the way I just noticed that they went back to the 0.001 BTC withdraw fee after being at 0.002 BTC for some time, that is defintely a good news.

[1713965600]

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[1713965600]

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[zidane]

How long the verification take? No one from support here?

[deebosch]

Cryptopia charges 0.008 BCH as a withdrawal fee only to send transaction with 0.00000230 BCH fee. This says a lot about exchange.

Maybe they do to avoid a lot of smaller transactions that would inevitably choke the network and nobody likes a choked network like the one we experience when btc take a lot for a confirmation.

By the way I just noticed that they went back to the 0.001 BTC withdraw fee after being at 0.002 BTC for some time, that is defintely a good news.

Thats pretty naive, they do it to earn money. To stop micro withdrawals you just have to raise mininum withdrawal amount.

Transaction cost of 17 USD is good news for sure.

[xtraelv]

Cryptopia charges 0.008 BCH as a withdrawal fee only to send transaction with 0.00000230 BCH fee. This says a lot about exchange.

Maybe they do to avoid a lot of smaller transactions that would inevitably choke the network and nobody likes a choked network like the one we experience when btc take a lot for a confirmation.

By the way I just noticed that they went back to the 0.001 BTC withdraw fee after being at 0.002 BTC for some time, that is defintely a good news.

Thats pretty naive, they do it to earn money. To stop micro withdrawals you just have to raise mininum withdrawal amount.

Transaction cost of 17 USD is good news for sure.

I'd love to see the txid of where Cryptopia charges 0.008 BCH as a withdrawal fee only to send transaction with 0.00000230 BCH fee.
I've had a look at my txs and the fee paid is nothing like that.

If you set your fee too low when depositing bitcoin to your wallet it could be that your transaction will be delayed or stuck.

If the tx fee is too low it will either:

1) Take a long time for your deposit to be confirmed.

OR

2) Be returned to your wallet after 72 hours (in some rare cases after 2 weeks)

Bitcoin fee estimator  https://estimatefee.com/

Bitcoin fee prediction https://bitcoinfees.earn.com/

Bitcoin transactions are too expensive. I tend to use DOGE for transfers now.

[xtraelv]

Why does Cryptopia not put account holders who can't get into their accounts at the top of the fix list. One thing is apparent for sure, Cryptopia has no sympathy for it's customers losing money. You guys pop off with "be patient".... that's a ridiculous request to make to a customer that has entrusted you with their monetary assets that they have no access to whatsoever. And all the while these assets values are in fluid motion. Crazy. Just crazy.

Took me three week to get back into my Novaexchange account after my phone broke with the 2FA app on it.

I'm glad that they made sure that it was me before giving access to my account. Someone could have hijacked my email account and pretended to be me.
My  sccount didn't have much in it - put that is not the point.

[wacko]

If you set your fee too low when depositing bitcoin to your wallet it could be that your transaction will be delayed or stuck.

If the tx fee is too low it will either:

1) Take a long time for your deposit to be confirmed.

OR

2) Be returned to your wallet after 72 hours (in some rare cases after 2 weeks)

Bitcoin fee estimator  https://estimatefee.com/

Bitcoin fee prediction https://bitcoinfees.earn.com/

Bitcoin transactions are too expensive. I tend to use DOGE for transfers now.

This is not relevant for withdrawals from exchanges. Poloniex has 10 times lower BTC withdrawal fee (0.0001 BTC) and nothing ever gets stuck. You can send multiple coins to multiple addresses with just one transaction, and that's what exchanges usually do. Here's a Polo's address, you can see how their transactions look like:
https://blockchain.info/address/17A16QmavnUfCW11DAApiJxp7ARnxN5pGX

When multiple users pay 0.0001 BTC each, the total tx fee is more than enough to get the tx through fast. Nothing prevents Cryptopia from doing the same thing, they are smaller than Polo, but could still easily do 0.0002-0.0003 fee if they wanted to.

[onionpealer]

How long the verification take? No one from support here?

It's unlikely you will get any support messages from Cryptopia here, or from any other exchange support on Bitcointalk. Your best option it to open a support ticket at Cryptopia, and probably best to do when logged in rather than from this form https://www.cryptopia.co.nz/Support
They also have there own forum: https://www.cryptopia.co.nz/Forum

[zmvv11]

12 days, no monero, no ticket answers...

[xtraelv]

This is not relevant for withdrawals from exchanges. Poloniex has 10 times lower BTC withdrawal fee (0.0001 BTC) and nothing ever gets stuck. You can send multiple coins to multiple addresses with just one transaction, and that's what exchanges usually do. Here's a Polo's address, you can see how their transactions look like:
https://blockchain.info/address/17A16QmavnUfCW11DAApiJxp7ARnxN5pGX

When multiple users pay 0.0001 BTC each, the total tx fee is more than enough to get the tx through fast. Nothing prevents Cryptopia from doing the same thing, they are smaller than Polo, but could still easily do 0.0002-0.0003 fee if they wanted to.

That may well be something that they should investigate. Currently their system does one transaction per withdrawal.
It would require a full rewrite of their withdraw engine, needs enough consistent withdraw volume to be able to pool them without causing delays, and various other things. Not a small job.

[xtraelv]

12 days, no monero, no ticket answers...

Did you use a payment ID ? The wallet states : Make sure you use your PaymentId when depositing or your deposit will be lost.

[deebosch]

Cryptopia charges 0.008 BCH as a withdrawal fee only to send transaction with 0.00000230 BCH fee. This says a lot about exchange.

Maybe they do to avoid a lot of smaller transactions that would inevitably choke the network and nobody likes a choked network like the one we experience when btc take a lot for a confirmation.

By the way I just noticed that they went back to the 0.001 BTC withdraw fee after being at 0.002 BTC for some time, that is defintely a good news.

Thats pretty naive, they do it to earn money. To stop micro withdrawals you just have to raise mininum withdrawal amount.

Transaction cost of 17 USD is good news for sure.

I'd love to see the txid of where Cryptopia charges 0.008 BCH as a withdrawal fee only to send transaction with 0.00000230 BCH fee.
I've had a look at my txs and the fee paid is nothing like that.

Here you go https://blockchair.com/bitcoin-cash/transaction/e053d09bee13a5ef30d44e0270191f167a2277e4132c1e73894901ea4224c1cb

[SparkyU]

Does anyone know what's up with the charts being messed up now on Firefox?  They used to work normally some weeks ago and now my mouse makes the crosshair jump around all over the place.  It works normally on Chrome, just Firefox has that weird issue.  Not a big deal, but kind of annoying.

[StelioKontos]

Bitcoin transactions are too expensive. I tend to use DOGE for transfers now.

Yep, or LTC. But that means postponing the problem at when you will finally have to convert them to BTC, because you want to, right? In that case you'll need an exchange necessarely?

[equator]

What is the problem , i have given bitcoin withdrawal and even confirmed it but still it is in processing, it is more then 12 hrs but it is not highlighting to the sent address.

[xjoe28]

I deposited ARK from another wallet to my cryptopia ARK wallet over 35 minutes ago. ARK mainnet says its well confirmed and should have reached cryptopia long ago. Can someone please advise? https://explorer.ark.io/tx/a6cbaba7b89e65f553f3fb560084398a150c95bf2e534446252730666c448d78 Txid: a6cbaba7b89e65f553f3fb560084398a150c95bf2e534446252730666c448d78

[sprinkles]

If you set your fee too low when depositing bitcoin to your wallet it could be that your transaction will be delayed or stuck.

If the tx fee is too low it will either:

1) Take a long time for your deposit to be confirmed.

OR

2) Be returned to your wallet after 72 hours (in some rare cases after 2 weeks)

Bitcoin fee estimator  https://estimatefee.com/

Bitcoin fee prediction https://bitcoinfees.earn.com/

Bitcoin transactions are too expensive. I tend to use DOGE for transfers now.

This is not relevant for withdrawals from exchanges. Poloniex has 10 times lower BTC withdrawal fee (0.0001 BTC) and nothing ever gets stuck. You can send multiple coins to multiple addresses with just one transaction, and that's what exchanges usually do. Here's a Polo's address, you can see how their transactions look like:
https://blockchain.info/address/17A16QmavnUfCW11DAApiJxp7ARnxN5pGX

When multiple users pay 0.0001 BTC each, the total tx fee is more than enough to get the tx through fast. Nothing prevents Cryptopia from doing the same thing, they are smaller than Polo, but could still easily do 0.0002-0.0003 fee if they wanted to.

BTC withdrawal fees are really bad here. In the past I've sent some of my LTC to Polo and done my best to arb any BTC on Cryptopia into LTC and then withdraw BTC from Polo.

[Flodner]

Regarding transaction fees - I will give you a tip.
It would be especially good to use for those who trade small amounts.
On Cryptopia you can sell/buy other crypto with DOGE.
And for Dogecoin transaction fee is 1or 2 DOGE. (Right now as I'm writing this Dogecoin costs $0.006252)
I hope this advice was helpful)
 

[marvel213]

Their customer support used to be great and fast.  Now I don't know what's going on.  They haven't responded to my support ticket for days.  I withdrew .28 bitcoins and it's unconfirmed.

Now it's a stuck payment.  I don't know if I will ever get my btc.

[StelioKontos]

Their customer support used to be great and fast.  Now I don't know what's going on.  They haven't responded to my support ticket for days.  I withdrew .28 bitcoins and it's unconfirmed.

Now it's a stuck payment.  I don't know if I will ever get my btc.

This is going on, and all it takes is to read stuff that is written in their website. This is written at the top of their "open ticket" page:

Due to continued unprecedented growth we are receiving support tickets faster than we can train new staff to deal with them.

In order for us to deal with your request as soon as possible:
DO NOT - Open multiple tickets for the same problem. This will not result in faster turnaround times.
DO NOT - Open a ticket about a particular coin deposit/withdrawal without first checking to see if the coin is in maintenance, or the coin network is currently experiencing heavy load. If so then do not submit a ticket until this is clear (your coins will likely arrive then).
DO NOT - Open a ticket for help with basic trading. If you require assistance relating to trading, please check the forums instead of raising a ticket, particularly this Getting Started guide.
DO NOT - Ask about Level 2 Verifications, we also have a backlog which we are working hard to clear. Please be patient and expect a delay of up to a week.
If none of this applies and you MUST open a ticket, then:
DO - Include all relevant details in your ticket: transaction ID, coin type, amount and date/time of transaction
DO - Be polite to staff, we will not put up with abuse towards staff, they are working extremely hard to clear the backlog of requests and we are training more as fast as we can find them.
DO - Expect a delay in us replying to your ticket, at the moment the wait time is around 5 days.

[onionpealer]

Their customer support used to be great and fast.  Now I don't know what's going on.  They haven't responded to my support ticket for days.  I withdrew .28 bitcoins and it's unconfirmed.

Now it's a stuck payment.  I don't know if I will ever get my btc.

Wish I had read this before transferring some BTC to my desktop wallet, or should I say tried to transfer.
I transfered BTC from my Binance account yesterday and it took only a few minutes to start confirming, but it's been almost a day now with Cryptopia and not a single confirmation of my BTC..and Binance's transfer fee is less !

I guess there's a lesson to learn here, stay away from Cryptopia, or convert your BTC to some other coin then send it to Binance (or other exchange) then convert back to BTC. You might lose some in fees but at least you'll get your coin.