Cryptopia Cryptocurrency Platform Services and Development

[ridertiger]

I contacted the support and they said they are aware of the issue and they are gonna try to solve it.

[1714033839]

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[1714033839]

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[1714033839]

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[p3ppymon]

Cryptopia has become a pump and dump a change. Only new listed coins with no real volume. Huge spreads. Not worth anymore even a shot!!

[LeGaulois]

Cryptopia has become a pump and dump a change. Only new listed coins with no real volume. Huge spreads. Not worth anymore even a shot!!

Nobody is forcing you to utilize/trade a shitcoin. Stick with the coins you're interested in.
I am using Cryptopia for 2 years or more, on a weekly basis, and I have no problem with their service. It works as advertised and it's only what I am asking for. As for what you say, it shouldn't matter if you don't give attention to it. As I said, stick with the coins you're interested to use.

[p3ppymon]

Cryptopia has become a pump and dump a change. Only new listed coins with no real volume. Huge spreads. Not worth anymore even a shot!!

Nobody is forcing you to utilize/trade a shitcoin. Stick with the coins you're interested in.
I am using Cryptopia for 2 years or more, on a weekly basis, and I have no problem with their service. It works as advertised and it's only what I am asking for. As for what you say, it shouldn't matter if you don't give attention to it. As I said, stick with the coins you're interested to use.

I do absolutely respect your opinion. I have been using cryptopia for quite a while with no issues too!
But there is better out there, and cryptopia is lagging behind further away as time elapses.

[hofpause]

Hi Lafu,

I am missing a deposit I made 2 days ago. Send some 6.4k TRX from Binance to Cryptopia.
Block 2569778 says coins where deposited to Cryptopia but nothing shows up there. Neither in my deposit history nor in my balance.

Opened a ticked and got a response 5hrs later. Since then nothing changed.

Coin Info says its active and at block 2627963.

Can you push that to one of Cryptopias wallet devs or whoever deals with issues like that?

I can pm the tx id if necessary

thx for help

Edit: Ticket CS0067941

[Lafu]

I have pass it to our Support team !

And you should have an reply on your ticket  !

Also your Ticket and the problem should be sorted soon ! Thats the Info from the Support i got.

More i cant do at the moment , but they looking at it and on it , looks like Weekend support things take a bit longer !

You will be not forgotten !


Regards Lafu

[hofpause]

Thanx Lafu,

still got a message from support. Hopefully that issue gets cleared soon. I need my coins!
I'll keep you updated!

Cheers

[hofpause]

Hello again!

Wallet got fixed! Got my TRX! 

Thx to Cryptopia Support!
Thx Lafu for speeding that issue up!

Cheers

[contempi]

Hello Lafu,
3 days ago my DOGE withdrawal has stuck with status "processing",
i wrote a ticket #CS0069787, and almost immediately got a reply "require a wait time of 48 hours after the withdrawal request was placed"
and they promised to resolve problem asap.

3 days have passed and my DOGE transfer still have status "processing"...  Nothing changed...  Since I bought a doge for 90 satoshi at ~ $ 650
I worry that at any time the price can hard dump and i can lost money due to withdrawal delays!
Please, help me! Just cancel that broken operation and give my coins back to balance!
Ticket CS0069787

[Lafu]

Hello Lafu,
3 days ago my DOGE withdrawal has stuck with status "processing",
i wrote a ticket #CS0069787, and almost immediately got a reply "require a wait time of 48 hours after the withdrawal request was placed"
and they promised to resolve problem asap.

3 days have passed and my DOGE transfer still have status "processing"...  Nothing changed...  Since I bought a doge for 90 satoshi at ~ $ 650
I worry that at any time the price can hard dump and i can lost money due to withdrawal delays!
Please, help me! Just cancel that broken operation and give my coins back to balance!
Ticket CS0069787

You will get an reply on your ticket after the Weekend and the problem should be sorted soon !
At the Moment there is a new building move is happening too ! 
I have pass it to our support team too !
More i cant do at the moment for you sry !

[asterisk80]

Hello Lafu,
3 days ago my DOGE withdrawal has stuck with status "processing",
i wrote a ticket #CS0069787, and almost immediately got a reply "require a wait time of 48 hours after the withdrawal request was placed"
and they promised to resolve problem asap.

3 days have passed and my DOGE transfer still have status "processing"...  Nothing changed...  Since I bought a doge for 90 satoshi at ~ $ 650
I worry that at any time the price can hard dump and i can lost money due to withdrawal delays!
Please, help me! Just cancel that broken operation and give my coins back to balance!
Ticket CS0069787

Hi, Lafu
Same problem with Doge withdrawal 3 days ago and still processing. Same reply with "most reprocessing or cancellations of withdrawals require a wait time of 48 hours". Hope after weekend it will be solved, ticket is CS0069783

[Lafu]

Hi, Lafu
Same problem with Doge withdrawal 3 days ago and still processing. Same reply with "most reprocessing or cancellations of withdrawals require a wait time of 48 hours". Hope after weekend it will be solved, ticket is CS0069783

Should be sorted soon i have pass it to our support team too !

[asterisk80]

Hi, Lafu
Same problem with Doge withdrawal 3 days ago and still processing. Same reply with "most reprocessing or cancellations of withdrawals require a wait time of 48 hours". Hope after weekend it will be solved, ticket is CS0069783

Should be sorted soon i have pass it to our support team too !

No reply on ticket and still processing.. 4 days waiting transaction or cancelling is too long, I trade for 2 years on Cryptopia and this is first time such situation (

[Lafu]

No reply on ticket and still processing.. 4 days waiting transaction or cancelling is too long, I trade for 2 years on Cryptopia and this is first time such situation (

Take a look at your ticket , should be sorted now !

[contempi]

No reply on ticket and still processing.. 4 days waiting transaction or cancelling is too long, I trade for 2 years on Cryptopia and this is first time such situation (

Take a look at your ticket , should be sorted now !

asterisk80, Did they resolved your problem? I just wonder of this support, 5 day passed and silence, nothing  has changed! Cryptopia, please return my coins!
CS0069787

[Lind]

When will u reopen XCA depositing and withdrawal? 

[contempi]

problem with doge withdrawal solved! Thanx!

[asterisk80]

No reply on ticket and still processing.. 4 days waiting transaction or cancelling is too long, I trade for 2 years on Cryptopia and this is first time such situation (

Take a look at your ticket , should be sorted now !

asterisk80, Did they resolved your problem? I just wonder of this support, 5 day passed and silence, nothing  has changed! Cryptopia, please return my coins!
CS0069787

Yes, withdrawal was cancelled

[Lafu]

We’re excited for tomorrow at Cryptopia HQ,
because our website is getting a refresh!
We’ll be putting the Exchange into maintenance while we do this from 1pm NZST (12am UTC) for up to 30 mins.
When we come back we’ll have a whole new look!

https://twitter.com/Cryptopia_NZ/status/1047298300095881216

Update :

Maintenance is done and back online again !

[Lafu]

CEO Update: Refreshed Site Announcement

1. UPGRADED SYSTEMS & INCREASED HEADCOUNT
 
Cryptopia has invested heavily this year in upgraded systems and infrastructure to improve our scalability after learning some lessons earlier this year when we experienced 950% growth from November 2017 through to January 2018. With over 2 million global users, we have increased our headcount by almost 400% this year and have moved into new offices that have been customised to suit our ever expanding team. I am also thrilled to welcome Raj Wadhera, our new Sales and Marketing Director, to Cryptopia. He joins at a pivotal time as we experience accelerated business growth. With his proven track record developing a world-class experience, he is a welcome addition to our talented team who are delivering high-performing and highly secure services to our users around the world. We are also recruiting for a number of new positions and welcome your applications.

2. CUSTOMER SERVICE IMPROVEMENTS
 
Throughout the last quarter, we have significantly improved our customer service standards and are moving closer to our goal of offering World Class Service. Our recent average response times are under 7 hours and our mean time to resolution is 2.5 days. We are still aiming to deliver a one-hour response rate and for 90% of tickets to be resolved within one business day. The 10% of new tickets we are unable to resolve within that time frame generally relate to issues for coins in maintenance and this is often outside of our control. Please see our Help Centre article about why coins need to go into maintenance for further information.

3. REFRESHED NEW LOOK & IMPROVED FEATURES
 
We have today rolled out a fresh new look that is the start of a whole host of changes that will deliver a faster and cleaner experience for our users. We would appreciate your feedback and encourage you to create a new support ticket. Please ensure you categorise the ticket as 'Exchange', subcategory 'Other' with the Subject of 'Design Feedback' and include the device and browser you are using as well as any screenshots to ensure our development team can review. There are many other new features and improvements planned for the last quarter of 2018 - stay tuned for further announcements.

Lastly, I would like to thank our loyal customers for their patronage throughout the ups and downs of the market in 2018. Cryptopia firmly believes that cryptocurrencies are the future of financial services. We look forward to the rise of cryptocurrencies and blockchain technology, with our customers at the core of all improvements and new products we launch.

This is from our CEO
Alan Booth

https://support.cryptopia.co.nz/csm?id=kb_article&sys_id=2911e5afdbf42f40d7e096888a961904