Disclaimer/Admission: I wrote the following "rant" this morning in much frustration & anger, and I sincerely hope no one takes offense, or takes anything personally, but do believe some of the points mentioned herein contain legitimate concerns and feedback regarding the current situation of Mt. Gox.
Please feel free to add more concerns and feedback as you wish. When this is done, I think it would be beneficial to share the useful information with MagicalTux so he can see some of the concerns of his user base.
<rant>Specific to today, 2011-06-14
I don't think this is just me, but Mt. Gox seems to be completely down for over an hour. At first, I couldn't log in to my account, and now I can't visit the website at all. It doesn't work on my laptop, my smartphone or anything else. I have significant funds in there that I need
access to... Does anyone know what the heck is going on?
UPDATE: It appears they were being DDoS'ed as per an updated message when attempting to visit the site. I hope they get this fixed ASAP, I really hoped they would have found better hosting by now. I still can't log in to my account though General complaints
In addition, Mt. Gox's WebSockets are down WAY
too much. It seems like half the time, Clark Moody's awesome WebSockets market depth and time & sales live feeds don't work (not his fault) and my indispensable SierraChart plugin's live feed stops working too (not slush's fault). I am really getting tired of putting up with all of this. With Mt. Gox making many thousands of $$$ per day
in hefty fees, I really think they should be able to do a much better job ($23,439,882.93 traded in last 30 days * .0065 = $152,359.24 in the last month alone. I wonder how they are using all that money...).
In addition, I am in support of making dark pools visible to those who wish to see them (or at least making them separate from the open market because it hurts us poor traders who are trying to break through resistance/support lines, see here: http://forum.bitcoin.org/index.php?topic=16622.0
As previously mentioned, I do believe the fees are a bit high, especially for the poor condition and lack of features on the site - Mt. Gox could really use a major
overhaul (not just the graphical interface [or lack thereof], but the core features - it still looks like a archaic beta site from 2001, providing me with lovely SQL errors every day and typos/poor English), including the other issues mentioned already by other users on the Bitcoin Forums, such as adding columns showing all the fees, and more detailed profit/loss accounting, etc.
One of the most annoying things for me lately is that if I want to update an open order, I am forced to cancel my order and make an entirely new one rather than editing my open orders. I also forced to manually refresh my page half the time because after executing trades, my buying power/holdings are not updated correctly (example, yesterday I lost 11 BTC or so just because there was an order that apparently didn't show up and the order was filled without my knowledge about it until late afterwards when I logged into my phone and my BTC had already dropped significantly).
I have several more concerns/ideas I could share, but I'm too tired/frustrated to think of them at the moment :/