Oshi Casino - Your favourite BTC/EUR Casino!

[joksim299]

I`m disappointed, once again. I asked support how much I need to deposit for first bonus and free spins, I asked! Now I don`t have free spins cause your support is shit. Please hire someone else who can do the job correctly.
Well I tried your site, and you will never see me there again! Talk with your support agents, be sure they know to do the job they are paid for!!!!

Hi Barbut!
I am really sorry to hear about your negative experience. I am going to immediately delegate this to person responsible for this. We will of course do everything we can to make you satisfied!
I do not know what exactly happen but I really think it had to be just some kind of misunderstanding. Our support is professional and we do our best for our customers.
Could you please send me your E-mail address via PM so our staff will contact you and solve this with you?

OshiHugo, Community Manager

To solve what? I asked support about bonus and free spins, after that again in talk with support I got different answer, and then I saw that your rules are totally different.
Mistake is mine clearly, I should read rule's cause talking and asking support is not always good thing to do obviously. And just to add how incompetent answer I got, suppurt told me that I should deposit minimum 50 mbtc for bonus spins, panjul shared right information its 100 mbtc.
That was my first bonus, I like bonuses, but your support partially ruined my experience. I don't see that you can do anything for me, I didn't lost million's and mistake is mine.

Oshi is really good casino. And if you contact support via email answer is fast, professional and most accurate.
While 24/7 live support is totally different story, they most of the time have no idea what you ask them and answer something generic/random.
You can take one of the daily bonuses with minimum deposit of 0.01 bitcoin.

[OshiHugo]

I`m disappointed, once again. I asked support how much I need to deposit for first bonus and free spins, I asked! Now I don`t have free spins cause your support is shit. Please hire someone else who can do the job correctly.
Well I tried your site, and you will never see me there again! Talk with your support agents, be sure they know to do the job they are paid for!!!!

Hi Barbut!
I am really sorry to hear about your negative experience. I am going to immediately delegate this to person responsible for this. We will of course do everything we can to make you satisfied!
I do not know what exactly happen but I really think it had to be just some kind of misunderstanding. Our support is professional and we do our best for our customers.
Could you please send me your E-mail address via PM so our staff will contact you and solve this with you?

OshiHugo, Community Manager

To solve what? I asked support about bonus and free spins, after that again in talk with support I got different answer, and then I saw that your rules are totally different.
Mistake is mine clearly, I should read rule's cause talking and asking support is not always good thing to do obviously. And just to add how incompetent answer I got, suppurt told me that I should deposit minimum 50 mbtc for bonus spins, panjul shared right information its 100 mbtc.
That was my first bonus, I like bonuses, but your support partially ruined my experience. I don't see that you can do anything for me, I didn't lost million's and mistake is mine.

Oshi is really good casino. And if you contact support via email answer is fast, professional and most accurate.
While 24/7 live support is totally different story, they most of the time have no idea what you ask them and answer something generic/random.
You can take one of the daily bonuses with minimum deposit of 0.01 bitcoin.

We are always trying to improve our live support. It is really difficult, because these guys are in a terrible rush, but be sure that we are doing our best. We are once more sorry for your troubles and we will check what happened and make sure it was one-time mistake

[joksim299]

When did you changed rules for daily bonuses?
I took the daily reload bonus and went to play game I got free spins for and it said: (And I actually received 5 spins less)

Oh no...
Unfortunately this game is not available to you because you have active bonus.
If you have any questions please contact our Support Team.

Now I need to lose/complete deposit bonus first to be able to play free spins I received together.
I didn't get any notification (email/pop-up) that rules have been changed.

Screenshoots:
http://prnt.sc/e0ty8a
http://prnt.sc/e0tydu
http://prnt.sc/e0tyu1

For last bonus it was possible to play free spins first before utilizing first bonus.

[TheBobyHunter]

i can see many game support in oshi.io
but i can't see in main game in casino, roullete, black jack and poker

[OshiHugo]

When did you changed rules for daily bonuses?
I took the daily reload bonus and went to play game I got free spins for and it said: (And I actually received 5 spins less)

Oh no...
Unfortunately this game is not available to you because you have active bonus.
If you have any questions please contact our Support Team.

Now I need to lose/complete deposit bonus first to be able to play free spins I received together.
I didn't get any notification (email/pop-up) that rules have been changed.

Screenshoots:
http://prnt.sc/e0ty8a
http://prnt.sc/e0tydu
http://prnt.sc/e0tyu1

For last bonus it was possible to play free spins first before utilizing first bonus.

Hi Joksim299!
We are really sorry about your troubles. We are always trying to achieve the best customer experience and because of that we have to do some changes from time to time as well.
But if you go to the daily bonus info and redeem page you can see clearly info about this:

Important.
- Terms and Conditions for this bonus are: 40x wagering requirement; bonus expires after seven (7) days; minimum deposit amount of 0.01 BTC/20 EUR; bonus available after welcome package reload bonuses are used.

Please contact our support to get the issue with 5 missing free spins solved. They will gladly help you and fix it.

i can see many game support in oshi.io
but i can't see in main game in casino, roullete, black jack and poker

Hi!
Check our games list again We have 84 poker/roullete/blackjack/card games. You can use our advanced filter system to find the one you favour the most.
See you at Oshi!

[joksim299]

When did you changed rules for daily bonuses?
I took the daily reload bonus and went to play game I got free spins for and it said: (And I actually received 5 spins less)

Oh no...
Unfortunately this game is not available to you because you have active bonus.
If you have any questions please contact our Support Team.

Now I need to lose/complete deposit bonus first to be able to play free spins I received together.
I didn't get any notification (email/pop-up) that rules have been changed.

Screenshoots:
http://prnt.sc/e0ty8a
http://prnt.sc/e0tydu
http://prnt.sc/e0tyu1

For last bonus it was possible to play free spins first before utilizing first bonus.

Hi Joksim299!
We are really sorry about your troubles. We are always trying to achieve the best customer experience and because of that we have to do some changes from time to time as well.
But if you go to the daily bonus info and redeem page you can see clearly info about this:

Important.
- Terms and Conditions for this bonus are: 40x wagering requirement; bonus expires after seven (7) days; minimum deposit amount of 0.01 BTC/20 EUR; bonus available after welcome package reload bonuses are used.

Please contact our support to get the issue with 5 missing free spins solved. They will gladly help you and fix it.

i can see many game support in oshi.io
but i can't see in main game in casino, roullete, black jack and poker

Hi!
Check our games list again We have 84 poker/roullete/blackjack/card games. You can use our advanced filter system to find the one you favour the most.
See you at Oshi!

You also did not read what I wrote, you must be working on live chat support. Quoting those terms is pointless.
Bonus is properly credited(except missing free spins) I've used all bonuses from the welcome package.
Free spins are not playable until first part of bonus is cleared/lost. Past three daily bonuses didn't had this rule attached to them.

You can at least inform players upfront, contacted support and they said everything is order, rules are not changed since launch.
Free spins are credited perfectly correct, support said and they can only cancel bonus.
Thats what live support said.

[OshiHugo]

You also did not read what I wrote, you must be working on live chat support. Quoting those terms is pointless.
Bonus is properly credited(except missing free spins) I've used all bonuses from the welcome package.
Free spins are not playable until first part of bonus is cleared/lost. Past three daily bonuses didn't had this rule attached to them.

You can at least inform players upfront, contacted support and they said everything is order, rules are not changed since launch.
Free spins are credited perfectly correct, support said and they can only cancel bonus.
Thats what live support said.

I did read what you had written. But there is nothing else I can do for you right now. We are going to launch Custom Bonus Feature which will allow you to create your own bonuses entirely soon. But sadly I can't share any additional info right know.
I am really sorry about that miscommunication with our support. We are trying to do our best but sometimes mistakes happen.
Anyway, please try to contact our support via email (support@oshi.io), if there is any kind of issue it's always better to contact us via email than live chat.
Thanks,
Hugo - Oshi Community Manager

[joksim299]

You also did not read what I wrote, you must be working on live chat support. Quoting those terms is pointless.
Bonus is properly credited(except missing free spins) I've used all bonuses from the welcome package.
Free spins are not playable until first part of bonus is cleared/lost. Past three daily bonuses didn't had this rule attached to them.

You can at least inform players upfront, contacted support and they said everything is order, rules are not changed since launch.
Free spins are credited perfectly correct, support said and they can only cancel bonus.
Thats what live support said.

I did read what you had written. But there is nothing else I can do for you right now. We are going to launch Custom Bonus Feature which will allow you to create your own bonuses entirely soon. But sadly I can't share any additional info right know.
I am really sorry about that miscommunication with our support. We are trying to do our best but sometimes mistakes happen.
Anyway, please try to contact our support via email (support@oshi.io), if there is any kind of issue it's always better to contact us via email than live chat.
Thanks,
Hugo - Oshi Community Manager

Credit me with 5 missing spins.

[OshiHugo]

You also did not read what I wrote, you must be working on live chat support. Quoting those terms is pointless.
Bonus is properly credited(except missing free spins) I've used all bonuses from the welcome package.
Free spins are not playable until first part of bonus is cleared/lost. Past three daily bonuses didn't had this rule attached to them.

You can at least inform players upfront, contacted support and they said everything is order, rules are not changed since launch.
Free spins are credited perfectly correct, support said and they can only cancel bonus.
Thats what live support said.

I did read what you had written. But there is nothing else I can do for you right now. We are going to launch Custom Bonus Feature which will allow you to create your own bonuses entirely soon. But sadly I can't share any additional info right know.
I am really sorry about that miscommunication with our support. We are trying to do our best but sometimes mistakes happen.
Anyway, please try to contact our support via email (support@oshi.io), if there is any kind of issue it's always better to contact us via email than live chat.
Thanks,
Hugo - Oshi Community Manager

Credit me with 5 missing spins.

As I told you, please send a mail with your account info and problem described to support@oshi.io - This guys will help you, solve this and credit you the missing spins. We need your account info etc. so sending this email will be the fastest way. I will let our support guys know to expect your mail so it gets solved more quickly.
Thanks for your patience

[joksim299]

You also did not read what I wrote, you must be working on live chat support. Quoting those terms is pointless.
Bonus is properly credited(except missing free spins) I've used all bonuses from the welcome package.
Free spins are not playable until first part of bonus is cleared/lost. Past three daily bonuses didn't had this rule attached to them.

You can at least inform players upfront, contacted support and they said everything is order, rules are not changed since launch.
Free spins are credited perfectly correct, support said and they can only cancel bonus.
Thats what live support said.

I did read what you had written. But there is nothing else I can do for you right now. We are going to launch Custom Bonus Feature which will allow you to create your own bonuses entirely soon. But sadly I can't share any additional info right know.
I am really sorry about that miscommunication with our support. We are trying to do our best but sometimes mistakes happen.
Anyway, please try to contact our support via email (support@oshi.io), if there is any kind of issue it's always better to contact us via email than live chat.
Thanks,
Hugo - Oshi Community Manager

Credit me with 5 missing spins.

As I told you, please send a mail with your account info and problem described to support@oshi.io - This guys will help you, solve this and credit you the missing spins. We need your account info etc. so sending this email will be the fastest way. I will let our support guys know to expect your mail so it gets solved more quickly.
Thanks for your patience

I am still waiting reply. Waiting 4 days , 90 hours
Now this notice is added on home page

[OshiHugo]

You also did not read what I wrote, you must be working on live chat support. Quoting those terms is pointless.
Bonus is properly credited(except missing free spins) I've used all bonuses from the welcome package.
Free spins are not playable until first part of bonus is cleared/lost. Past three daily bonuses didn't had this rule attached to them.

You can at least inform players upfront, contacted support and they said everything is order, rules are not changed since launch.
Free spins are credited perfectly correct, support said and they can only cancel bonus.
Thats what live support said.

I did read what you had written. But there is nothing else I can do for you right now. We are going to launch Custom Bonus Feature which will allow you to create your own bonuses entirely soon. But sadly I can't share any additional info right know.
I am really sorry about that miscommunication with our support. We are trying to do our best but sometimes mistakes happen.
Anyway, please try to contact our support via email (support@oshi.io), if there is any kind of issue it's always better to contact us via email than live chat.
Thanks,
Hugo - Oshi Community Manager

Credit me with 5 missing spins.

As I told you, please send a mail with your account info and problem described to support@oshi.io - This guys will help you, solve this and credit you the missing spins. We need your account info etc. so sending this email will be the fastest way. I will let our support guys know to expect your mail so it gets solved more quickly.
Thanks for your patience

I am still waiting reply. Waiting 4 days , 90 hours
Now this notice is added on home page

Hi joksim299!
You sent that mail as I suggested and have got no reply so far?
That would be really weird. Our email support is one of the best and those guys are pretty fast and helpful. I will let them know, so they will check if there is no problem. It is possible (but really unprobable) that your mail was stopped by our professional anti-virus system that defends our servers. Would you be so kind and resend it?

[Investforprofit]

Hello my friend ,which type of games are there.How much is minimum payout and minimum deposit and what games you putted in your casino and do you have some live games lik live roulette ,live poker dealer or something like this.Did you added some kind of rank level for some bonuses for active users?

[joksim299]

You also did not read what I wrote, you must be working on live chat support. Quoting those terms is pointless.
Bonus is properly credited(except missing free spins) I've used all bonuses from the welcome package.
Free spins are not playable until first part of bonus is cleared/lost. Past three daily bonuses didn't had this rule attached to them.

You can at least inform players upfront, contacted support and they said everything is order, rules are not changed since launch.
Free spins are credited perfectly correct, support said and they can only cancel bonus.
Thats what live support said.

I did read what you had written. But there is nothing else I can do for you right now. We are going to launch Custom Bonus Feature which will allow you to create your own bonuses entirely soon. But sadly I can't share any additional info right know.
I am really sorry about that miscommunication with our support. We are trying to do our best but sometimes mistakes happen.
Anyway, please try to contact our support via email (support@oshi.io), if there is any kind of issue it's always better to contact us via email than live chat.
Thanks,
Hugo - Oshi Community Manager

Credit me with 5 missing spins.

As I told you, please send a mail with your account info and problem described to support@oshi.io - This guys will help you, solve this and credit you the missing spins. We need your account info etc. so sending this email will be the fastest way. I will let our support guys know to expect your mail so it gets solved more quickly.
Thanks for your patience

I am still waiting reply. Waiting 4 days , 90 hours
Now this notice is added on home page

Hi joksim299!
You sent that mail as I suggested and have got no reply so far?
That would be really weird. Our email support is one of the best and those guys are pretty fast and helpful. I will let them know, so they will check if there is no problem. It is possible (but really unprobable) that your mail was stopped by our professional anti-virus system that defends our servers. Would you be so kind and resend it?

5 days now
No, they received all my emails in the past from same address.

[OshiOps]

You also did not read what I wrote, you must be working on live chat support. Quoting those terms is pointless.
Bonus is properly credited(except missing free spins) I've used all bonuses from the welcome package.
Free spins are not playable until first part of bonus is cleared/lost. Past three daily bonuses didn't had this rule attached to them.

You can at least inform players upfront, contacted support and they said everything is order, rules are not changed since launch.
Free spins are credited perfectly correct, support said and they can only cancel bonus.
Thats what live support said.

I did read what you had written. But there is nothing else I can do for you right now. We are going to launch Custom Bonus Feature which will allow you to create your own bonuses entirely soon. But sadly I can't share any additional info right know.
I am really sorry about that miscommunication with our support. We are trying to do our best but sometimes mistakes happen.
Anyway, please try to contact our support via email (support@oshi.io), if there is any kind of issue it's always better to contact us via email than live chat.
Thanks,
Hugo - Oshi Community Manager

Credit me with 5 missing spins.

As I told you, please send a mail with your account info and problem described to support@oshi.io - This guys will help you, solve this and credit you the missing spins. We need your account info etc. so sending this email will be the fastest way. I will let our support guys know to expect your mail so it gets solved more quickly.
Thanks for your patience

I am still waiting reply. Waiting 4 days , 90 hours
Now this notice is added on home page

Hi joksim299!
You sent that mail as I suggested and have got no reply so far?
That would be really weird. Our email support is one of the best and those guys are pretty fast and helpful. I will let them know, so they will check if there is no problem. It is possible (but really unprobable) that your mail was stopped by our professional anti-virus system that defends our servers. Would you be so kind and resend it?

5 days now
No, they received all my emails in the past from same address.
http://i.imgsafe.org/114e78ac91.png

Dear Joksim,

Please refer to the private e-mail I sent you earlier today. You have now been credited 25 Free spins on House of Cards as compensation - in the meantime please do reply to that e-mail detailing everything about your bonus code and the process you went through, so that the techincal issue can be verified.

As the Operations Director of Oshi.io, I have taken matters into my own hands.

Happy Gaming Everyone, OshiHugo is always here to help and keep you company

OshiOps

[joksim299]

You also did not read what I wrote, you must be working on live chat support. Quoting those terms is pointless.
Bonus is properly credited(except missing free spins) I've used all bonuses from the welcome package.
Free spins are not playable until first part of bonus is cleared/lost. Past three daily bonuses didn't had this rule attached to them.

You can at least inform players upfront, contacted support and they said everything is order, rules are not changed since launch.
Free spins are credited perfectly correct, support said and they can only cancel bonus.
Thats what live support said.

I did read what you had written. But there is nothing else I can do for you right now. We are going to launch Custom Bonus Feature which will allow you to create your own bonuses entirely soon. But sadly I can't share any additional info right know.
I am really sorry about that miscommunication with our support. We are trying to do our best but sometimes mistakes happen.
Anyway, please try to contact our support via email (support@oshi.io), if there is any kind of issue it's always better to contact us via email than live chat.
Thanks,
Hugo - Oshi Community Manager

Credit me with 5 missing spins.

As I told you, please send a mail with your account info and problem described to support@oshi.io - This guys will help you, solve this and credit you the missing spins. We need your account info etc. so sending this email will be the fastest way. I will let our support guys know to expect your mail so it gets solved more quickly.
Thanks for your patience

I am still waiting reply. Waiting 4 days , 90 hours
Now this notice is added on home page

Hi joksim299!
You sent that mail as I suggested and have got no reply so far?
That would be really weird. Our email support is one of the best and those guys are pretty fast and helpful. I will let them know, so they will check if there is no problem. It is possible (but really unprobable) that your mail was stopped by our professional anti-virus system that defends our servers. Would you be so kind and resend it?

5 days now
No, they received all my emails in the past from same address.

Dear Joksim,

Please refer to the private e-mail I sent you earlier today. You have now been credited 25 Free spins on House of Cards as compensation - in the meantime please do reply to that e-mail detailing everything about your bonus code and the process you went through, so that the techincal issue can be verified.

As the Operations Director of Oshi.io, I have taken matters into my own hands.

Happy Gaming Everyone, OshiHugo is always here to help and keep you company

OshiOps

I received reply after 6 days, true.
Responded with all details and thanks for the free spins.

[OshiHugo]

I received reply after 6 days, true.
Responded with all details and thanks for the free spins.

Well, the most important thing that there is some progress now. I still believe that there had to be some kind of a technical issue during the communication because our support responds pretty fast. Those guys are doing their best and yet we are always trying to even improve our services and support.
Once again I am really sorry about your troubles. If anything ever happens, just pm me. And if you don't get your answer quickly then please urge it.
Enjoy your free spins and good luck!

[piebeyb]

I saw the site already looks pretty good I think just a little suggestion to deposit at least add another altcoin to play on your gambling sites, but happy to see you make this thread to hear your user community, it is a professional attitude

[Cyrus]

Duplicate announcement thread, locked. Please continue here: https://bitcointalk.org/index.php?topic=1247489