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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3006483 times)
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November 06, 2013, 07:26:59 PM
 #20021

Can someone verify that the address I was given to return the module to is correct?  
According to a manager at UPS International, this is not a valid address.

KnCMiner
Birger Jarlsgatan 33
11145 Stockholm
Sweden

That is the exact same address I was given too.

And thats the address I have filled out on both the Waybill, and the Customs forms.

Dunno M  - It almost seems like the UPS manager was maybe just trying to find an excuse for their screw up, since other people have shipped there successfully.  Let's just drop it for now, wait and see when the replacement module shows up.  
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FeedbackLoop
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November 06, 2013, 07:34:14 PM
 #20022


I prefer to think of it as "mostly currency" with properties that make it hold value better in it's money aspect than most FIAT currencies, but I really don't think anyone wants us to debate that here and I'm not that interested in definitions.

Cheers!
 
Fair enough, this probably isn't the place. Right now my time is so limited that I can't pursue this in great detail, but if you'd be interested in debating it some other time and in a new thread, I would be up for that. In reading my original post, it came off as an attack. In reality, I just hadn't had my coffee yet Smiley I find a lot of your stated opinions to be similar to mine, and I like your posts. I think it would be an engaging debate.

Anyway, I'll leave it at that for now, except to say that economics is a rather serious hobby of mine. That is what initially attracted me to bitcoin, it's a novel approach to money. Not exactly fiat, not tangible, but with elements of both. It seems a worthy experiment from many different angles.

It did not come at all like an attack and thanks for the appreciation. I agree 100% with you that it has elements of both and that makes it attractive. That is not something we are coming up now either Smiley. I don't think we have much to discuss about it really (not me at least).
 
I am more interested in the consequences of this psychological aspect of mining at the moment actually:


But that's also for  some other thread. I can do it a few weeks from now or you can do it now if you're interested Tongue

Also I genuinely meant it when I said I liked your proper gold mining experience. You certainly must have a lot to teach. (another thread Tongue)

Btw, for this post not to be a complete off-topic I'll report this now: my unit has now been running without the "dwindledown" for 2 days straight with 0.98 vanilla at ~70 degrees reported (open, no case fans, coolers on which is what seems to work for my machine). ~3.5% HW, ~4 cores off. ~561 GH/s reported by the ckolivas cgminer shipped with 0.98 vanilla. 558 at pool. Using Slush continuously.

Cheers!
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November 06, 2013, 07:44:33 PM
 #20023

In a gold rush the guys selling shovels don't break the miners legs with them..they need those guys to come back and buy again.

They don't seem to care. They don't seem to realise that for many, this will be how their whole affair will be remembered:

ORSoC: Amazing

KNC:
Poor/Zero communication
Over promising and under delivering to ~40% of customers
Rude/unfriendly/stroppy customer service
Ignoring customer emails
Inability/unwilling to answer phone during regular office hours
Underprepared and understaffed
Stubborn/rigid RMA policy

"I am not The Avenger"
1AthxGvreWbkmtTXed6EQfjXMXXdSG7dD6
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November 06, 2013, 07:47:27 PM
 #20024

I was even told directly over the phone that my status as a customer was less important compared to those who ordered in June/July, because I didn't help them fund the initial costs. What kind of a company says that to a customer  Huh
Wow! What a despicable attitude to customers! That really is disgraceful.

"I am not The Avenger"
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November 06, 2013, 07:54:52 PM
 #20025

So KNC would not accept even Bitcoins as a security in order to send working boards first as to minimize downtime for customers.
From where I am standing it looks like they are trying hard to work against their customers by refusing to come up with a RMA solution that works for both sides.
I can not think of a single reason why they would not accept BTC as a security in order to send working boards first, apart from trying to discourage people from using the RMA service.


I have been playing email ping pong with them for the last two weeks. Late delivery, faulty units and generic customer service . . . but hey at least they got there in record time.
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November 06, 2013, 07:59:30 PM
 #20026

I was even told directly over the phone that my status as a customer was less important compared to those who ordered in June/July, because I didn't help them fund the initial costs. What kind of a company says that to a customer  Huh
Wow! What a despicable attitude to customers! That really is disgraceful.

But guys (i don't know how to say in english but I try, maybe someone can undestand it) look into yourself and a bit use your brain. What he got on the phone is the raw truth.

Back in june we paid a lot of money in 7 days for an unkown company. And the whole story now is only history....

" I'm waiting for my punishment, I know it's on my way
  So cut, cut, cut me up and fuck, fuck, fuck me up"
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November 06, 2013, 08:03:32 PM
 #20027

I was even told directly over the phone that my status as a customer was less important compared to those who ordered in June/July, because I didn't help them fund the initial costs. What kind of a company says that to a customer  Huh
Wow! What a despicable attitude to customers! That really is disgraceful.

But guys (i don't know how to say in english but I try, maybe someone can undestand it) look into yourself and a bit use your brain. What he got on the phone is the raw truth.

Back in june we paid a lot of money in 7 days for an unkown company. And the whole story now is only history....

So, that's scandinavian professional customer service. But at least they answer some times on the phone... and reply emails... Avalon not Smiley
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November 06, 2013, 08:05:42 PM
 #20028

Actually my intention was to ask if there are any info about future plans of KNC ... maybe 1TH / 2TH miner, maybe new prices for Jan? 
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November 06, 2013, 08:11:39 PM
 #20029

Actually my intention was to ask if there are any info about future plans of KNC ... maybe 1TH / 2TH miner, maybe new prices for Jan?  
Lol bro don't call customers service but you, psychiatrist, diff in January will be 2000mil even now peeps make pre order 5k and get soon 1k a month only, before you waited on avalon but you get a 10k a month
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November 06, 2013, 08:21:08 PM
 #20030

Thank you.  I received what I ordered in within a week of when it was estimated.

Kudos.  That sets you apart from the competition.

The equipment exceeds my expectations, and all the other equipment I own (considerable).

I look forward to my next shipment, and future purchases from your company, as you have done, in my case, what you promised.

Hopefully some balance in a truly poisonous forum...

:-/

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November 06, 2013, 08:23:07 PM
 #20031

I was even told directly over the phone that my status as a customer was less important compared to those who ordered in June/July, because I didn't help them fund the initial costs. What kind of a company says that to a customer  Huh

Wow, that's a really shitty thing to say.  The price of the November orders proves they care about those people even less.  Now that BTC is in the news again, I'm sure they will sell easy to new suckers.
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November 06, 2013, 08:26:44 PM
 #20032

Thank you.  I received what I ordered in within a week of when it was estimated.

Kudos.  That sets you apart from the competition.

The equipment exceeds my expectations, and all the other equipment I own (considerable).

I look forward to my next shipment, and future purchases from your company, as you have done, in my case, what you promised.

Hopefully some balance in a truly poisonous forum...

:-/

I can count the number of people that have (Serious) issues with KnC on one hand.

I'm talking about the people that are on here every day hooting and hollering about how bad of a company KnC is because of this and that.

Having 5 Disgruntled customers out of ~8,000 units shipped isn't so bad.

While I'm aware there are more issues than this, it seems the majority of customers are getting fixed by Firmware or their RMAs seem to be working.
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November 06, 2013, 08:38:07 PM
 #20033

Thank you.  I received what I ordered in within a week of when it was estimated.

Kudos.  That sets you apart from the competition.

The equipment exceeds my expectations, and all the other equipment I own (considerable).

I look forward to my next shipment, and future purchases from your company, as you have done, in my case, what you promised.

Hopefully some balance in a truly poisonous forum...

:-/

I can count the number of people that have (Serious) issues with KnC on one hand.

I'm talking about the people that are on here every day hooting and hollering about how bad of a company KnC is because of this and that.

Having 5 Disgruntled customers out of ~8,000 units shipped isn't so bad.

While I'm aware there are more issues than this, it seems the majority of customers are getting fixed by Firmware or their RMAs seem to be working.

Did you put Avenger on your hand? He's gotta be the loudest. Actually, he is the loudest, but probably not even the most serious.

~8,000 units there are certainly more than 5 issues. The firmware updates I think have finally resolved the vast majority of them. Fires seem to have stopped. It would be nice if they would straighten out some of the RMA issues but regardless, there will be people that won't be happy.


          WTF!     Don't Click Here              
          .      .            .            .        .            .            .          .        .     .               .            .             .            .            .           .            .     .               .         .              .           .            .            .            .     .      .     .    .     .          .            .          .            .            .           .              .     .            .            .           .            .               .         .            .     .            .            .             .            .              .            .            .      .            .            .            .            .            .            .             .          .
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November 06, 2013, 08:41:04 PM
 #20034

Are some people getting paid to talk positive about KNC?
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November 06, 2013, 08:46:24 PM
 #20035

Are some people getting paid to talk positive about KNC?

Bet BFL pays people to talk bad about other companies or does it themselves under puppet accounts. All is fair in love and business.

          WTF!     Don't Click Here              
          .      .            .            .        .            .            .          .        .     .               .            .             .            .            .           .            .     .               .         .              .           .            .            .            .     .      .     .    .     .          .            .          .            .            .           .              .     .            .            .           .            .               .         .            .     .            .            .             .            .              .            .            .      .            .            .            .            .            .            .             .          .
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November 06, 2013, 08:53:29 PM
 #20036

Are some people getting paid to talk positive about KNC?

Bet BFL pays people to talk bad about other companies or does it themselves under puppet accounts. All is fair in love and business.

True that.
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November 06, 2013, 08:54:17 PM
 #20037

Are some people getting paid to talk positive about KNC?

LOL.  8000 + units, & only a handful of _very_ loud disgruntleds?  That = a whole lot of happy customers.  Wink

Thing is, those of us that are happy have better things to do then hang out in a very negative forum.  I did not even know this forum existed until after my first order was hashing & my 2nd order was qued.

For me, this forum is like a train wreck now... I can't look away! Cheesy

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November 06, 2013, 08:54:50 PM
 #20038

Are some people getting paid to talk positive about KNC?

Why? Do you want to compare rates? Tongue

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November 06, 2013, 09:13:55 PM
 #20039

Can someone verify that the address I was given to return the module to is correct?  
According to a manager at UPS International, this is not a valid address.

KnCMiner
Birger Jarlsgatan 33
11145 Stockholm
Sweden

That is the exact same address I was given too.

And thats the address I have filled out on both the Waybill, and the Customs forms.

Dunno M  - It almost seems like the UPS manager was maybe just trying to find an excuse for their screw up, since other people have shipped there successfully.  Let's just drop it for now, wait and see when the replacement module shows up.  

Standard Swedish address, they put the door number at the end of the road name.

Had bits sent over from the UK to this address, no problem.

Everyone else's RMA arrives fine.

UPS has a very large account registered to this address, so they def know it!

Make my day! Say thanks if you found me helpful Smiley BTC Address --->
1487ThaKjezGA6SiE8fvGcxbgJJu6XWtZp
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November 06, 2013, 09:17:09 PM
 #20040

Are some people getting paid to talk positive about KNC?

Why? Do you want to compare rates? Tongue


I'd gladly take a jupiter saturn mercury to talk in a positive manner about KNC Smiley
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