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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3007325 times)
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October 05, 2014, 09:58:37 PM
 #38361

Filed a complaint with the Swedish consumer protection agency.  Feel free to use and modify this to file your own complaint.  Email it to konsumentverket@konsumentverket.se

How to file a Consumer complaint in Sweden:
http://www.konsumentverket.se/otherlanguages/English/This-is-how-you-file-a-complaint/

Right to Cancel a purchase within 14 days of receiving it:
http://www.konsumentverket.se/otherlanguages/English/Consumer-rights/Right-to-cancel-a-purchase-Right-of-withdrawal/

Defective Goods:
http://www.konsumentverket.se/otherlanguages/English/Consumer-rights/Defective-goodsComplaint-/

Code:
To Whom it May Concern,

I purchased a computer product named "Titan" from Kennemar & Cole AB (https://www.kncminer.com) aka KnCMiner.  

KnC 20nm Sweden AB
Birger Jarlsgatan 33, 5tr
111 45 Stockholm, Sweden
Org number: 556949-2928

The "Titan" product they have shipped to consumers is not functional and poses an extreme fire hazard.

I will now explain why the product is a fire hazard and that the company knows it is a fire hazard and has sold and shipped it to consumers anyhow.

The product is called a "Titan" and it's a specialized computing device.  It receives power from a standard ATX computer power supply such as those sold at any computer store around the world.  The Titan has uses a single "PCI-e" type power connector.  The industry rating of these types of connectors is for a maximum of 75 watts.  The problem occurs when the Titan is turned on and begins working.  Each unit of the Titan uses 245 watts of electricity.  This causes the connector (where it is attached to the Titan unit) to melt and when completely melted, the power supply pins touch each other and a short circuit is created with the potential to cause a fire.

245 watts is way more power than can be safely used with a 75 watt connector.

These devices are not certified by any authority nor do they comply to any standards.  They do not have any UL certifications of any kind.

I purchased this product expecting it to be safe to use and to conform to the national electrical standards and rules of Sweden.  It does not do so whatsoever and is a danger to all consumers.

The company 'KnC' aka "KnCMiner", "Kennemar & Cole AB", has produced similar products in the past that have also caused fires and melted due to their high power consumption, lack of safety features, and non UL listed specifications, parts, and build quality.  They could have revised the product to use two or three connectors and it would have worked safely.

Aside from the safety issues, the product is also defective and does not perform the functions it was advertised to perform.


I can supply more information about the product.  

I'm attaching a picture of the melted power connector cause by this device.  Luckily I smelled burning plastic and was able to turn off the device before and more damage was caused.

I have been in contact with dozens of other consumers who also purchased this product 'Titan' and have also experienced melting connectors, burning wires, non-functioning devices.  KnC is refusing to honor any refunds.


I would like to return the product for a refund.

Below you will find my original sales receipt.  The product was in production for many months and was finally delivered to me three days ago, on 10/02/2014.

Regards,
<name, address, phone>


<paste your receipt here>

read the defective goods part....the mnfg (knc) can choose to repair so that defective product link will do us little good imho
I'm sure your be way back of the line.......getting a RMA from them if that was the case

just saying

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October 05, 2014, 10:25:02 PM
 #38362

The thing is obviously shipping, poodle. Mine will be here Monday unfortunately.

May mining God blessing you Grin





Google translate is your friend. Don't be afraid of it... PLEASE!

Wow,way to get international love bro  Roll Eyes


unacceptable are you in this mess too...ie Neptune or Titan or both?

me...back in the olden days of march 27th 2014 when KNC was 2 weeks from going from Nun to Porn Star morals wise I got a NO ROI Titan

now taking a loss on a pre-order or alts and bitcoin tanking is one thing...but now it looks like it is a combo doorstop/space heater....ie it plain ass don't work! Sad

anyway...wondering if you are somewhere in this slow leak Titan(ic) lifeboat as well..(kinda of a crowded lifeboat.....don't ya know)

pre-orders...damn I'm stupid (everyone feel free to pile on ..I deserve it!)

sheesh it would be BAD ENOUGH if the Titan worked zippo presto

out of the box and a 10 min install at 300mh....the fact it plain ass don't/won't/can't work or whatever is just kicking me while I'm curled in a little ball

whimpering.....I mean jeez..(looks at BTC price $305 usd....and dropping.....curls back in to ball ...resume whimpering....)

FML

Searing



P.S. Then again I just looked at the bitcoin price on www.coinbase.com ...it is at $284 usd......so all the above is likely moot....must be what it felt like to grand dad
during the great depression ...we are gonna panic bounce down maybe as far as $100 usd .....I see no bottom....others? (curls back up into whimpering ball on floor)

the really sad part is Paul Krugman the economist is now claiming he called it all the time as a scam.......

FML


Nope,like crashoveride54902 said...I too was too broke to get in.

I even got lucky & got my refund for 4 BlackArrow X1's in back feb...........dodged a trashing there!!!!!!!!!  Wink

Yeah,not sure what to make of this BTC crash,the only reason I can think of....all the mining corps selling BTC as soon as its mined to pay the bills & investors.
This will put a hurt on some of them & MAYBE a few will drop out,we can only hope LnC will be one of them  Wink

Any thoughts on this Huh

BTC is hanging around $300 ATM on Bitstamp................... Roll Eyes  

I'm surprised LTC & most alts aren't slipping as fast as BTC  Shocked  

Was gonna get another 10mh in Zen hashlets,but I'll wait for BTC price to rise before I do that.................. Sad

I wish you guys luck with those Titans,who'da thunk KnC would be the new BFL  Roll Eyes






"If you run into an asshole in the morning, you ran into an asshole. If you run into assholes all day long, you are the asshole."  -Raylan Givens
Got GOXXED ?? https://www.youtube.com/watch?v=9KiqRpPiJAU&feature=youtu.be
"An ASIC being late is perfectly normal, predictable, and legal..."Hashfast & BFL slogan Smiley
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October 06, 2014, 05:12:45 AM
 #38363

The thing is obviously shipping, poodle. Mine will be here Monday unfortunately.

May mining God blessing you Grin





Google translate is your friend. Don't be afraid of it... PLEASE!

Wow,way to get international love bro  Roll Eyes


unacceptable are you in this mess too...ie Neptune or Titan or both?

me...back in the olden days of march 27th 2014 when KNC was 2 weeks from going from Nun to Porn Star morals wise I got a NO ROI Titan

now taking a loss on a pre-order or alts and bitcoin tanking is one thing...but now it looks like it is a combo doorstop/space heater....ie it plain ass don't work! Sad

anyway...wondering if you are somewhere in this slow leak Titan(ic) lifeboat as well..(kinda of a crowded lifeboat.....don't ya know)

pre-orders...damn I'm stupid (everyone feel free to pile on ..I deserve it!)

sheesh it would be BAD ENOUGH if the Titan worked zippo presto

out of the box and a 10 min install at 300mh....the fact it plain ass don't/won't/can't work or whatever is just kicking me while I'm curled in a little ball

whimpering.....I mean jeez..(looks at BTC price $305 usd....and dropping.....curls back in to ball ...resume whimpering....)

FML

Searing



P.S. Then again I just looked at the bitcoin price on www.coinbase.com ...it is at $284 usd......so all the above is likely moot....must be what it felt like to grand dad
during the great depression ...we are gonna panic bounce down maybe as far as $100 usd .....I see no bottom....others? (curls back up into whimpering ball on floor)

the really sad part is Paul Krugman the economist is now claiming he called it all the time as a scam.......

FML


poor, poor searing...i guess this one time it paid to be poor hehe otherwise i might have been in your situation...good luck to you

It is all relative....got the knc jupiter last fall 52 coin..also my estimate on what I may get out of Titan. of say what 8 coin..make it holding of 60 coin....so it all evens out in the wash ....again i was forced thru a bank error to be a legal us miner...that 25% off equipment
costs with depreciation and the fact I had deductions for the 4K i shoulda/coulda paid last year 2013 (paid taxes none) and likely not gonna pay any taxes this year either..I'm actually
looking in better shape ...instead of 17.5K I have in all equip last 2 years I'm looking at 12k actual ..again this is depreciating according to IRS guidelines (computer) 5 years...so 2015 2 will be the start of year 3 for me..(wheels w/in wheels) anyway again .it has to go below 200  usd for me to slip
under the waves..which is a bit too close as we speak...

not sure what this means...me being a legal miner with equip deductions and home biz tricks doing ok in all this is ..not good for BTC...but by golly if the IRS is gonna make me pay capital gains if i sell (I've always held so it don't apply) and 25% on what I've mined (paid no tax have equip deductions other biz stuff according to cpa at least in 2013) anyway folks with a lot of equip buys should probably talk to their CPA if this

BTC goes even more into the hole...anyway for 2013 and likely 2014 I should be fine believe it or not ...go figure....anyway talk to a CPA see if you are better off
declaring..but again I NEVER sold ANY coin I've mined or bought...so the other IRS stuff on that does not apply to me...as I am 'still???" holding

(man I'm beginning to think I am terminally stupid not selling or I really really got big brass ones of late for some reason...)

still in the fight until it goes below 200 usd more/less...at that point I too will curl up an a ball and whimper with the rest of you




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October 06, 2014, 05:16:20 AM
 #38364

US Government Shuts Down Embattled Mining Firm Butterfly Labs

http://www.coindesk.com/us-government-shuts-embattled-mining-firm-butterfly-labs/


Interesting news

Butterfly Labs to Resume Limited Business Operations
Pete Rizzo (@pete_rizzo_) | Published on October 3, 2014 at 02:35 BST

The Missouri-based company will not be allowed to serve new consumers when it reopens, and will be restricted to fulfilling existing customer orders.



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October 06, 2014, 05:21:30 AM
 #38365

US Government Shuts Down Embattled Mining Firm Butterfly Labs

http://www.coindesk.com/us-government-shuts-embattled-mining-firm-butterfly-labs/


Interesting news

Butterfly Labs to Resume Limited Business Operations
Pete Rizzo (@pete_rizzo_) | Published on October 3, 2014 at 02:35 BST

The Missouri-based company will not be allowed to serve new consumers when it reopens, and will be restricted to fulfilling existing customer orders.

well maybe that is where I heard that 340 ph showed up the other day ....BFL firing up their miners..personal and otherwise

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October 06, 2014, 05:22:40 AM
 #38366

there is no ROI with the current price.
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October 06, 2014, 09:16:27 AM
 #38367

Waited for him to delete my post..

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October 06, 2014, 09:42:19 AM
 #38368

All that have problems with KNC keep reporting them to Konsumentverket like advised above, if they get enough valid reports
from consumers they will eventually put KnC on their "Black list" and that is not a list you want to be on as a Swedish company.

Kahir - Scamming dev of Rebirthcoin https://bitcointalk.org/index.php?topic=798159.msg8977686#msg8977686 gets a free happy meal!!
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October 06, 2014, 10:18:28 AM
 #38369

And another Titan customer:

Quote
My hashrate is 0 Mhash/s... and I have four Titan cubes. Arrrrrrrrrrrgh. HWSTATUS is "OFF" for all!

That was mine.  Ribbon cables were backwards... I think they were mfr'd in error.  The controller side is keyed.  Pictures online show them going AWAY from the controller but the one's I have go to the MIDDLE of the board.  So I had to switch the cable on the cube side so that the ribbon cable first went INTO the cube.  

I am curious now... is that the way it is for everyone else or did I just get a reversed set of ribbon cables?





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October 06, 2014, 11:23:42 AM
 #38370

why not available
any of knc productions?HuhHuhHuh? Roll Eyes Roll Eyes Roll Eyes Roll Eyes Roll Eyes Roll Eyes
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October 06, 2014, 11:25:19 AM
 #38371

Hello everyone,

Daily update of shipping list inquire, have any one receive UPS notification today, please update us, thanks!

Or, any one looking for refund, shall we made a list and report to Swedish GOV to asking a process?



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October 06, 2014, 11:43:23 AM
 #38372

Kurt, on the KNC forum today

Quote
Although there are some problems left to iron out with the firmware, you seem (from the posts I have seen across the forum) to be mixing up the issues with our firmware issues and the issues pool-side. The majority of pools today are not equipped to handle ASIC miners like the Titan. We can't really be held accountable for issues with these pools causing the hash rate to dip.

Its all the pools fault, didn't you know ?

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October 06, 2014, 11:54:58 AM
 #38373

Personally, Kurt is a good person we should not blame him all about this, he is a contact window between us and KnCminer, also the way he treated us is quite responsible and friendly, also he is not the one who in charge to solve such hardware and software problem, so reply question on the forum, update and follow up issue solving progressing is all what he can do about.

But shall we asking for group refund? Im kind lost believe of them.



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October 06, 2014, 11:56:38 AM
 #38374

Kurt, on the KNC forum today

Quote
Although there are some problems left to iron out with the firmware, you seem (from the posts I have seen across the forum) to be mixing up the issues with our firmware issues and the issues pool-side. The majority of pools today are not equipped to handle ASIC miners like the Titan. We can't really be held accountable for issues with these pools causing the hash rate to dip.

Its all the pools fault, didn't you know ?


The ensuing exchange and new thread make for entertaining reading

http://forum.kncminer.com/forum/main-category/main-forum/61523-firmware-fixes
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October 06, 2014, 12:28:49 PM
 #38375

Personally, Kurt is a good person we should not blame him all about this, he is a contact window between us and KnCminer, also the way he treated us is quite responsible and friendly, also he is not the one who in charge to solve such hardware and software problem, so reply question on the forum, update and follow up issue solving progressing is all what he can do about.

But shall we asking for group refund? Im kind lost believe of them.

Obviously, Kurt's hands are tied. But he is the spokesman for KNC on their forum and therefore will be on the receiving end of some pretty straight talking.  I hope he doesn't take all the criticism personally. And I hope he's looking around for a better job, because with BTC at current prices its unclear that companies like KNC have a long term future.
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October 06, 2014, 01:50:02 PM
 #38376

Personally, Kurt is a good person we should not blame him all about this, he is a contact window between us and KnCminer, also the way he treated us is quite responsible and friendly, also he is not the one who in charge to solve such hardware and software problem, so reply question on the forum, update and follow up issue solving progressing is all what he can do about.

But shall we asking for group refund? Im kind lost believe of them.

Obviously, Kurt's hands are tied. But he is the spokesman for KNC on their forum and therefore will be on the receiving end of some pretty straight talking.  I hope he doesn't take all the criticism personally. And I hope he's looking around for a better job, because with BTC at current prices its unclear that companies like KNC have a long term future.

Actually, they take too much risk on operating financial lever, for instance, huge mining farm and APP,
they sure have long term future if they keep original promise mining less than 5% of their selling, that TOS is a very good strategy, but obviously they didn't keep it, so we'll see that consequence, but before that please send me my miner or makea refund me, I do appreciate that ~  

As their words" Neppy is selling like a hot cake", so just don't keep it over night.



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October 06, 2014, 02:12:04 PM
 #38377

please send me my miner or makea refund me

They can keep the miner. I'll take the refund.
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October 06, 2014, 02:19:17 PM
 #38378

Did any Kncminer products ever have the CE conformity marking? Titan doesn't, right?
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October 06, 2014, 02:35:52 PM
 #38379

 Priceless,


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October 06, 2014, 03:40:58 PM
 #38380

Just amazing how far KNC has fallen.     Glad I got my 4 neptunes refunded and my jupiters are humming along.   

good luck to crew dealing with these headaches and stress.
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