Was robbed by BitInstant.com

[anglik666]

Happened to me today....

I've made transfer/exchange from mt.gox to paypal through bitinstant:
http://imageshack.us/scaled/thumb/580/bitinstant2.jpg

It went through successfully, also I've got an email:

Code:

Hey there,

This is to notify you that your order has been updated, please find the details below:


Thank you for your transfer to PayPal


OrderID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx621571
EventID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx1df6439
DestAccount: anglik666@tlen.pl
QuoteID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx9a4c1ca5
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365511202.17
APIResponse: {u'errorCode': u'OK', u'withdrawalErrorCode': u'MANUAL_INTERVENTION_REQUIRED', u'paymentID': 349659}
FundsSent: $270.947648 USD



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The team @ Bitinstant. 

And money is somewhere but not my paypal account.
I use paypal for years and know it is INSTANT.
So question is, haw long I have to wait for my money ? They promise 30min max, even deadline was 2 minutes but is now couple of hours and nothing....
Any ideas ?

M.

[1715505635]

1715505635

[Mogumodz]

Looks like manual intervention required ?

{u'errorCode': u'OK', u'withdrawalErrorCode': u'MANUAL_INTERVENTION_REQUIRED', u'paymentID': 349659}

They are going to be busy after all the media attention, so drop support an email asking nicely for someone to look into it asap.

All the best of luck.

Remember.... keep calm and carry on 

[whiskers75]

APIResponse: {u'errorCode': u'OK', u'withdrawalErrorCode': u'MANUAL_INTERVENTION_REQUIRED', u'paymentID': 349659}

Manual intervention is required, by the looks of it.  

[Mogumodz]

APIResponse: {u'errorCode': u'OK', u'withdrawalErrorCode': u'MANUAL_INTERVENTION_REQUIRED', u'paymentID': 349659}

Manual intervention is required, by the looks of it.  

I agree...

Hi five ?