Make a complaint against Yobit

[u200811008]

    I wonder if I chose the right place to complain.But I do not have other way to sovle the problem.If I am wrong.Please forgive me .
    Several month ago,I created my Yobit account.After that time I transfer some BTC to the platform and buy some coin.
    For satey I set a google authenticator.For a long time ,everything is OK.But about 20 days ago.I just can not login my account.The renson is that  evey time I want to login, I put the GA code from my telephone,the platform said is invalid,then it said the platform send a code to my email.But I checked everywhere just find nothing.This happened more than 30times.
  What confused me is that：Firstly,I try to change my password,uesed  the same GA code from my telephnoe, the platform accept,and succssful changed the paaword,so it prove that my GA code had nothing wrong.Secondly,evertime I try to login,Yobit send me two emails with the same detail just to tell me login from a  new address,without the GA code.That prove I can get the email send from Yobit.So I do not know why I can not find the GA code they said theg had send to me .
  I tryed email Yobit for more than 5 times.They just tell me to check my email everytime the same answer.I am tired,just want to get my BTC back.
So please help me.

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[pcoin]

I am really sorry about what you are passing through but this your issue is a complex case, have you tried to contact their support?
You can move your thread to this section https://bitcointalk.org/index.php?board=129.0 if you do not receive good response from their support but make sure you have proofs that the account is actually yours.

[torry28]

So, if i get it right, your main problem is you can't find where is email from yobit which contained the code while you want to login?
Have you checked your spam box? Sometimes, it goes to there if you can't find it in your inbox mail.

  Secondly,evertime I try to login,Yobit send me two emails with the same detail just to tell me login from a  new address,without the GA code.That prove I can get the email send from Yobit.So I do not know why I can not find the GA code they said theg had send to me .

This makes me confused, why you get 2 emails from yobit?

[u200811008]

I am really sorry about what you are passing through but this your issue is a complex case, have you tried to contact their support?
You can move your thread to this section https://bitcointalk.org/index.php?board=129.0 if you do not receive good response from their support but make sure you have proofs that the account is actually yours.

    Thank you for your attention.I am sorry I  am new here,do not know well the rules.I try to suppot for more than 5 times,They just tell me to check me eamil,everytime the same answer.So I cmpained here.
   I can prove I do have the account.I can tell them the account have which coin and the exactly total number,even I can prove the BTC transfer from which address.
   I do not know how to move to another thread.so I just write a new topic.

[u200811008]

So, if i get it right, your main problem is you can't find where is email from yobit which contained the code while you want to login?
Have you checked your spam box? Sometimes, it goes to there if you can't find it in your inbox mail.

  Secondly,evertime I try to login,Yobit send me two emails with the same detail just to tell me login from a  new address,without the GA code.That prove I can get the email send from Yobit.So I do not know why I can not find the GA code they said theg had send to me .

This makes me confused, why you get 2 emails from yobit?

   I do checked everwhere.including the spam box.
   I am also confused why I can get two email with the same detail just to tell me login from a new address.Without the code.

[yangnazterp5021]

  Good luck