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Author Topic: [UNSOLVED] WEX.NZ REFUSING TO UNLOCK MY ACCOUNT (thousands of dollars)  (Read 14469 times)
Steven009 (OP)
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January 05, 2017, 12:45:32 AM
Last edit: October 21, 2017, 10:02:30 PM by Steven009
 #1

Hey,

It seems like @btc-e.com | @WEX-OFFICIAL is refusing me access to my own account. I've provided everything they've asked for but it seems like it's never enough. I have everything, from my last transactions to my account creation date. They have locked my account because of their new "policy" (if it's been inactive for a long time, it gets locked).

I even went as far as sending them a picture of me holding my passport with "for BTC-E" written on a paper.

They are asking for a minimum deposit using my older wallet account, which I no longer have access to (the wallet was used in 2012!).

I've been on and off with them for the past 13 months and it's becoming exhausting. So I'm all but convinced this is a poor excuse for scamming me.


Here's one of the dialogues we've had, one of many, over 13 months...


https://i.imgur.com/1Rz9LqE.jpg

https://i.imgur.com/0rXkR7x.png

https://i.imgur.com/6syrkJx.jpg

https://i.imgur.com/JSJVmvd.jpg

https://i.imgur.com/KJUDCJC.jpg

https://i.imgur.com/4K1xfOD.jpg

https://i.imgur.com/nxng51Z.jpg

https://i.imgur.com/PiEVB3u.jpg


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oxygen88
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January 05, 2017, 08:44:46 AM
 #2

I got locked before too by btc-e for 48 hours for resetting my password because I forgot my log in details, and they do not allow me to withdraw, after that incident, I avoid using btc-e for trading.

Seems that your case is more serious than mine
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January 05, 2017, 04:10:56 PM
 #3


If you were inactive for a long time, why would you keep thousands of dollars there? It seems a bit odd. But assuming you're telling the truth, do they have any other reasons to be suspicious (other than inactivity)? Do you still use the same email, have you got the same ip? Was your account verified before? Have you made any fiat deposits, or only btc/altcoins?

What you can do is:

1- send a pm to their official profile (looks active) https://bitcointalk.org/index.php?action=profile;u=33012 and ask for a reply.
2- start a proper scam accusation, following this format: https://bitcointalk.org/index.php?topic=260073.0 include any relevant correspondence logs with them (screenshots). If the accusation is convincing, maybe one or more trusted, DT-listed members will give them negative trust feedback, hopefully forcing them to address the issue.
3- take a legal action against them (if possible).
4- regularly keep emailing, posting in their official thread and social media until they respond.

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 MΞTAWIN  THE FIRST WEB3 CASINO   
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.. PLAY NOW ..
Steven009 (OP)
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January 05, 2017, 11:11:40 PM
 #4


If you were inactive for a long time, why would you keep thousands of dollars there? It seems a bit odd. But assuming you're telling the truth, do they have any other reasons to be suspicious (other than inactivity)? Do you still use the same email, have you got the same ip? Was your account verified before? Have you made any fiat deposits, or only btc/altcoins?

What you can do is:

1- send a pm to their official profile (looks active) https://bitcointalk.org/index.php?action=profile;u=33012 and ask for a reply.
2- start a proper scam accusation, following this format: https://bitcointalk.org/index.php?topic=260073.0 include any relevant correspondence logs with them (screenshots). If the accusation is convincing, maybe one or more trusted, DT-listed members will give them negative trust feedback, hopefully forcing them to address the issue.
3- take a legal action against them (if possible).
4- regularly keep emailing, posting in their official thread and social media until they respond.

Thanks for your reply, pawel7777. I never onde had any problems with them since 2012, and I've only traded there. I've used FIAT and BTC, and everything went smooth. Reason why I decided to keep my BTCs there is because I never tought I would have any "problems" with my account, always tought they were a legitimate business. But ever since my account was locked due to inactivity (so they say) I've been in a battle with them. I've changed my email before, and even tho my IP has changed, my current one is still on the same exact spot (location-wise) as my previous IPs. I've sent them my old IPs and past transactions to the exchanger for a checkup, as well as what BTC address I was using at the time.

Reason why they don't want to unlock my account is simply because they believe I photoshopped one of the documents (a wallet transaction, which I had no reason to do so). All I did was cut the parts on the screenshot that were not relevant to BTC-E (later on I sent them the original, untouched version).

Also sent them a copy of my passport and eletricity bill (yes, that's how ridiculous things have got).

Can't have a decent argument with them ever since. I even proposed to meet them offline.

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pawel7777
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January 06, 2017, 10:48:16 AM
 #5


That's really messed up.

Looking at their trust page, there were plenty of others with similar issues, same goes for their official thread in English, last few pages are basically (unaddressed) scam accusations. They locked that thread and limited themselves to Russian board. I'm very surprised they haven't yet received red trust from any DT member.

Regardless, you should send them a pm (if you haven't already) linking to this thread and give them a chance to respond. If they don't reply within few days, you can contact few DT members (ie Vod and cryptodevil and ask them to intervene by tagging them as scammers. That may not force them to release your funds but at least it will serve as a warning to others.


It's worth to note that in their T&C they claim to be operated by "ALWAYS EFFICIENT LLP", but the latest available accounts of that partnership (for the period to 31 July 2015) show no trading activity and entire assets of only £100.

But since it's UK registered LLP, you could also report them to http://www.actionfraud.police.uk/ if you have no luck in getting your money back.

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.
 MΞTAWIN  THE FIRST WEB3 CASINO   
.
.. PLAY NOW ..
Steven009 (OP)
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January 07, 2017, 03:41:37 AM
 #6


That's really messed up.

Looking at their trust page, there were plenty of others with similar issues, same goes for their official thread in English, last few pages are basically (unaddressed) scam accusations. They locked that thread and limited themselves to Russian board. I'm very surprised they haven't yet received red trust from any DT member.

Regardless, you should send them a pm (if you haven't already) linking to this thread and give them a chance to respond. If they don't reply within few days, you can contact few DT members (ie Vod and cryptodevil and ask them to intervene by tagging them as scammers. That may not force them to release your funds but at least it will serve as a warning to others.


It's worth to note that in their T&C they claim to be operated by "ALWAYS EFFICIENT LLP", but the latest available accounts of that partnership (for the period to 31 July 2015) show no trading activity and entire assets of only £100.

But since it's UK registered LLP, you could also report them to http://www.actionfraud.police.uk/ if you have no luck in getting your money back.

Thanks again pawerl7777. I have sent them a message the day I made this thread, but no reply so far.

I posted on their russian thread and I got this on my email:


New Personal Message: Deleted Post

You have just been sent a personal message by Bitcoin Forum on Bitcoin Forum.

IMPORTANT: Remember, this is just a notification. Please do not reply to this email.

"The message they sent you was:

A reply of yours, quoted below, was deleted by the starter of a self-moderated topic. There are no rules of self-moderation, so this deletion cannot be appealed. Do not continue posting in this topic if the topic-starter has requested that you leave."


Seems like they're deleting valid complaints. I don't know why bitcointalk.org still allows them to operate here...


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January 07, 2017, 04:59:07 AM
 #7

Why haven't you given negative feedback to them yet? There should be some indications to let people know that they're having issues and failing to address them.
The last negative feedback given to them was in 2015, people would think that everything is fine now and that there are no problems.

They were active yesterday so I don't understand why they're refusing to comment on this.
Especially since they commented on a different scam thread last Dec 24. https://bitcointalk.org/index.php?topic=1722506.msg17284175#msg17284175

On the other hand, @OP, could you post the correspondence you've had with them?

It should lend some credence to all these and support your statements that there really is such an account and that you were willing to work it out with them and provide all they were asking for.

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Steven009 (OP)
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January 08, 2017, 12:09:04 AM
 #8

Why haven't you given negative feedback to them yet? There should be some indications to let people know that they're having issues and failing to address them.
The last negative feedback given to them was in 2015, people would think that everything is fine now and that there are no problems.

They were active yesterday so I don't understand why they're refusing to comment on this.
Especially since they commented on a different scam thread last Dec 24. https://bitcointalk.org/index.php?topic=1722506.msg17284175#msg17284175

On the other hand, @OP, could you post the correspondence you've had with them?

It should lend some credence to all these and support your statements that there really is such an account and that you were willing to work it out with them and provide all they were asking for.

Yes, I can fetch some of the most valid arguments I sent them with evidence attached.

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Steven009 (OP)
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January 08, 2017, 04:59:03 AM
 #9

Why haven't you given negative feedback to them yet? There should be some indications to let people know that they're having issues and failing to address them.
The last negative feedback given to them was in 2015, people would think that everything is fine now and that there are no problems.

They were active yesterday so I don't understand why they're refusing to comment on this.
Especially since they commented on a different scam thread last Dec 24. https://bitcointalk.org/index.php?topic=1722506.msg17284175#msg17284175

On the other hand, @OP, could you post the correspondence you've had with them?

It should lend some credence to all these and support your statements that there really is such an account and that you were willing to work it out with them and provide all they were asking for.



Here's one of the dialogues we've had, one of many, over 13 months...

















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Steven009 (OP)
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January 09, 2017, 03:52:06 PM
 #10

Seems like they still haven't reached out to me. I've sent them a message on the forum but nothing...

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January 12, 2017, 08:50:21 AM
 #11

Reason why they don't want to unlock my account is simply because they believe I photoshopped one of the documents (a wallet transaction, which I had no reason to do so). All I did was cut the parts on the screenshot that were not relevant to BTC-E (later on I sent them the original, untouched version).

What was their response to the unedited screenshot? Did they accept it was legit or did they not respond at all to it?


WARNING!!! Check your forum URLs carefully and avoid links to phishing sites like 'thebitcointalk' 'bitcointalk.to' and 'BitcointaLLk'
Steven009 (OP)
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January 12, 2017, 03:37:09 PM
 #12

Reason why they don't want to unlock my account is simply because they believe I photoshopped one of the documents (a wallet transaction, which I had no reason to do so). All I did was cut the parts on the screenshot that were not relevant to BTC-E (later on I sent them the original, untouched version).

What was their response to the unedited screenshot? Did they accept it was legit or did they not respond at all to it?




They never mentioned that situation again, so I assume their either accepted it or ignored it. They moved on to a different question/request, which I answered/provided. After sending them a notarized document (which they could officially verify online), they never replied back. So basically I went through all their layers of questions, providing what they were asking for to some extent, but in the end they just ignored the ticket and further attempts to retrieve my account.

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January 12, 2017, 07:55:55 PM
 #13

I really find it quite curious why they're refusing to even comment on this accusation.

Especially since I've seen two separate threads now, where they've cleared things up and resolved the issue, yet they keep ignoring this one.

You make your customers go through various verification procedures and ask for all sorts of documents.
Then when they comply with all these, you just cease communication. I'd know how I would feel if I were the one going through all these. Why even ask for notarized documents if it's of no use anyway.

@OP, have you sent Pm's to their official profile here and have you received any replies? They seem to have been active today, so it shouldn't be too hard to reply to PM's.


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January 12, 2017, 08:27:02 PM
 #14

I really find it quite curious why they're refusing to even comment on this accusation.

Especially since I've seen two separate threads now, where they've cleared things up and resolved the issue, yet they keep ignoring this one.

You make your customers go through various verification procedures and ask for all sorts of documents.
Then when they comply with all these, you just cease communication. I'd know how I would feel if I were the one going through all these. Why even ask for notarized documents if it's of no use anyway.

@OP, have you sent Pm's to their official profile here and have you received any replies? They seem to have been active today, so it shouldn't be too hard to reply to PM's.


OP has sent a pm to the official profile, they still have received any replies though. Read the post above cryptodevil's.
Steven009 (OP)
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January 12, 2017, 11:06:49 PM
 #15

I really find it quite curious why they're refusing to even comment on this accusation.

Especially since I've seen two separate threads now, where they've cleared things up and resolved the issue, yet they keep ignoring this one.

You make your customers go through various verification procedures and ask for all sorts of documents.
Then when they comply with all these, you just cease communication. I'd know how I would feel if I were the one going through all these. Why even ask for notarized documents if it's of no use anyway.

@OP, have you sent Pm's to their official profile here and have you received any replies? They seem to have been active today, so it shouldn't be too hard to reply to PM's.



Yes, I have. They haven't tried to reach me. I understand that they are overzealous due to their database being compromised, but I'm giving them details regarding my account and transactions that couldn't possibly be found on a database. I think they are right in being cautious, and I understand that, but it's been a bit over 13 months now and I certainly am out of arguments and options. I've gone as far as offer to talk with them IRL, assuming they don't waste my time. I've notarized the documents they have asked for, it's publicly available and has a commission number (#) valid until July 2017. Maybe the only viable option I have in the future, besides trying to find trustworthy people to support me here, is to hire a lawyer and try to sort this out on court.


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January 12, 2017, 11:59:48 PM
 #16

--
Yes, I have. They haven't tried to reach me. I understand that they are overzealous due to their database being compromised, but I'm giving them details regarding my account and transactions that couldn't possibly be found on a database. I think they are right in being cautious, and I understand that, but it's been a bit over 13 months now and I certainly am out of arguments and options. I've gone as far as offer to talk with them IRL, assuming they don't waste my time. I've notarized the documents they have asked for, it's publicly available and has a commission number (#) valid until July 2017. Maybe the only viable option I have in the future, besides trying to find trustworthy people to support me here, is to hire a lawyer and try to sort this out on court.
I do hope it doesn't escalate to that. But it has been 13 months.
Also, as far as I know, there are no known offices, addresses or phone numbers for btc-e? (correct me if I'm mistaken.)
So, it would be hard(nigh impossible) to take them to court?

Perhaps you could try reaching out to the trusted members of the forum? See if they could help you speak to them or get an answer from them?

May I ask what your last correspondence with them was? Was it the one where you sent the notarized documents and you didn't receive any word after?

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Steven009 (OP)
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January 13, 2017, 12:09:46 AM
 #17

--
Yes, I have. They haven't tried to reach me. I understand that they are overzealous due to their database being compromised, but I'm giving them details regarding my account and transactions that couldn't possibly be found on a database. I think they are right in being cautious, and I understand that, but it's been a bit over 13 months now and I certainly am out of arguments and options. I've gone as far as offer to talk with them IRL, assuming they don't waste my time. I've notarized the documents they have asked for, it's publicly available and has a commission number (#) valid until July 2017. Maybe the only viable option I have in the future, besides trying to find trustworthy people to support me here, is to hire a lawyer and try to sort this out on court.
I do hope it doesn't escalate to that. But it has been 13 months.
Also, as far as I know, there are no known offices, addresses or phone numbers for btc-e? (correct me if I'm mistaken.)
So, it would be hard(nigh impossible) to take them to court?

Perhaps you could try reaching out to the trusted members of the forum? See if they could help you speak to them or get an answer from them?

May I ask what your last correspondence with them was? Was it the one where you sent the notarized documents and you didn't receive any word after?

last time I tried to reach them was on the 4th of this January 2017 (this month). I'm forced to use new emails every time, because they keep ignoring any new messages. And the messages they send to the new accounts (every time) is a copy-paste of the same old "please provide "step1" "step2" "step3"", and after I send them they recognize the issue and ignore it.

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cryptodevil
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January 13, 2017, 08:07:00 AM
 #18

Ok, yeah I've come across quite a few instances where people complain about BTC-E's poor customer service, but taking over a year to resolve this either way is not acceptable.

I'll tag them and see if we can't bring them into the discussion and get it resolved in this thread.


WARNING!!! Check your forum URLs carefully and avoid links to phishing sites like 'thebitcointalk' 'bitcointalk.to' and 'BitcointaLLk'
neochiny
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January 14, 2017, 01:23:19 AM
 #19

Ok, yeah I've come across quite a few instances where people complain about BTC-E's poor customer service, but taking over a year to resolve this either way is not acceptable.

I'll tag them and see if we can't bring them into the discussion and get it resolved in this thread.
Exactly.
That red tag is truly awesome.

I hope more would help out with this because the way they are handling this (disregarding/ignoring) is just not right.
Their behavior just shows that they are willing to use underhanded means (ie. delaying, ignoring).

BTC-e, please resolve this matter:
Quote
either by proving the user is fraudulently claiming the account as his, or by giving it back to him.
https://bitcointalk.org/index.php?action=trust;u=33012

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Steven009 (OP)
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January 14, 2017, 03:21:50 AM
 #20

Ok, yeah I've come across quite a few instances where people complain about BTC-E's poor customer service, but taking over a year to resolve this either way is not acceptable.

I'll tag them and see if we can't bring them into the discussion and get it resolved in this thread.



Ok, yeah I've come across quite a few instances where people complain about BTC-E's poor customer service, but taking over a year to resolve this either way is not acceptable.

I'll tag them and see if we can't bring them into the discussion and get it resolved in this thread.
Exactly.
That red tag is truly awesome.

I hope more would help out with this because the way they are handling this (disregarding/ignoring) is just not right.
Their behavior just shows that they are willing to use underhanded means (ie. delaying, ignoring).

BTC-e, please resolve this matter:
Quote
either by proving the user is fraudulently claiming the account as his, or by giving it back to him.
https://bitcointalk.org/index.php?action=trust;u=33012

Thanks for your help guys. Hope they will reply, because I'm certain they already know about this thread.

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