Steven009 (OP)
Member
Offline
Activity: 94
Merit: 10
|
|
April 03, 2017, 11:43:44 PM |
|
Keeping this alive. Situation still unsolved.
|
*Image Removed*
|
|
|
|
|
|
|
Remember that Bitcoin is still beta software. Don't put all of your money into BTC!
|
|
|
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction.
|
|
Hippie Tech
aka Amenstop
Legendary
Offline
Activity: 1624
Merit: 1001
All cryptos are FIAT digital currency. Do not use.
|
|
April 04, 2017, 01:05:29 AM |
|
How Craptsy of them. Remember how cryptos were supposed to free us from third party involvement in our financial affairs ? Say NO to cryptoFIAT.
|
|
|
|
cryptodevil
Legendary
Offline
Activity: 2170
Merit: 1240
Thread-puller extraordinaire
|
|
April 04, 2017, 06:33:14 AM |
|
Well they even went and deleted the post I made in their English-language support thread encouraging them to finish resolving these account-recovery tickets.
Seems it is more important to ignore your ticket than to simply deal with it properly and restore their trust rating here.
Which is still not a good sign.
|
WARNING!!! Check your forum URLs carefully and avoid links to phishing sites like 'thebitcointalk' 'bitcointalk.to' and 'BitcointaLLk'
|
|
|
Steven009 (OP)
Member
Offline
Activity: 94
Merit: 10
|
|
April 10, 2017, 03:56:48 AM |
|
Well they even went and deleted the post I made in their English-language support thread encouraging them to finish resolving these account-recovery tickets.
Seems it is more important to ignore your ticket than to simply deal with it properly and restore their trust rating here.
Which is still not a good sign.
I can't reach their legal department/correspondent. I'm trying to settle this through my lawyer, but there's no such thing as a legal representative of BTC-e.
|
*Image Removed*
|
|
|
|
Steven009 (OP)
Member
Offline
Activity: 94
Merit: 10
|
|
April 29, 2017, 01:17:48 AM |
|
Keeping this up. Situation still unsolved.
|
*Image Removed*
|
|
|
|
Steven009 (OP)
Member
Offline
Activity: 94
Merit: 10
|
|
May 16, 2017, 12:05:47 AM |
|
Still unsolved.
|
*Image Removed*
|
|
|
DumpCoins86
Newbie
Offline
Activity: 5
Merit: 0
|
|
May 18, 2017, 12:45:18 AM |
|
Same issue as lots of others. It's been two weeks and I have not heard anything from BTC-E support. My ticket, ZAK-406-99781, just remains open and they do not respond.
I have sent them everything except my blood type to prove ownership of my account.
I hope something changes and we all get our issues resolved.
|
|
|
|
Steven009 (OP)
Member
Offline
Activity: 94
Merit: 10
|
|
May 18, 2017, 11:11:51 PM |
|
Same issue as lots of others. It's been two weeks and I have not heard anything from BTC-E support. My ticket, ZAK-406-99781, just remains open and they do not respond.
I have sent them everything except my blood type to prove ownership of my account.
I hope something changes and we all get our issues resolved.
I highly doubt it. They are selective scammers, I believe that some people within BTC-e are intentionally neglecting/ignoring cases such as mine and yours in order to force the user to quit trying to retrieve the funds, ultimately giving them an edge to steal the funds. They are selective scammers, but I wont stop until I have my money back.
|
*Image Removed*
|
|
|
Steven009 (OP)
Member
Offline
Activity: 94
Merit: 10
|
|
May 24, 2017, 08:43:59 PM |
|
This case is still unsolved. Btc-e is still ignoring my attempts to contact them.
|
*Image Removed*
|
|
|
Spoetnik
Legendary
Offline
Activity: 1540
Merit: 1011
FUD Philanthropist™
|
|
May 25, 2017, 06:23:15 AM |
|
I'd like to hear what they have to say about this and other similar incidents.
Unfortunately this is the BTCe risk you take when signing up though.
I had not logged into my account for a long time and i got an auto thing.. it said your password was reset.. email sent (i checked and i got it ok) But i can't even be bothered.. fuck 'em.
I have no coins on there and and have no plans on putting any on there either. So it's no loss for for me.
If they are screwing people around then they should be shamed and exposed. Who reading this section has info on who to contact ? There has to be a lot of accounts here for them..
I will add your plight to my SIG to see if we can get the ball rolling.
|
FUD first & ask questions later™
|
|
|
Steven009 (OP)
Member
Offline
Activity: 94
Merit: 10
|
|
June 01, 2017, 02:10:38 PM |
|
I'd like to hear what they have to say about this and other similar incidents.
Unfortunately this is the BTCe risk you take when signing up though.
I had not logged into my account for a long time and i got an auto thing.. it said your password was reset.. email sent (i checked and i got it ok) But i can't even be bothered.. fuck 'em.
I have no coins on there and and have no plans on putting any on there either. So it's no loss for for me.
If they are screwing people around then they should be shamed and exposed. Who reading this section has info on who to contact ? There has to be a lot of accounts here for them..
I will add your plight to my SIG to see if we can get the ball rolling.
Thank you. They have made no effort in trying to contact me.
|
*Image Removed*
|
|
|
|
Steven009 (OP)
Member
Offline
Activity: 94
Merit: 10
|
|
June 05, 2017, 04:43:44 PM |
|
Update: they are now requesting as per their " Terms of Service" for me to register on www.xbtce.com and validate my account there. I have absolutely no ideia as to why they want me to go through the exact same process on a different platform, but I'll just play along.
|
*Image Removed*
|
|
|
cryptodevil
Legendary
Offline
Activity: 2170
Merit: 1240
Thread-puller extraordinaire
|
|
June 06, 2017, 06:35:20 AM |
|
Update: they are now requesting as per their " Terms of Service" for me to register on www.xbtce.com and validate my account there. I have absolutely no ideia as to why they want me to go through the exact same process on a different platform, but I'll just play along. Where did you find that website address and instruction for you to register there? Given that you're handing over ID documentation and more, you should make sure it isn't a phishing scam.
|
WARNING!!! Check your forum URLs carefully and avoid links to phishing sites like 'thebitcointalk' 'bitcointalk.to' and 'BitcointaLLk'
|
|
|
Steven009 (OP)
Member
Offline
Activity: 94
Merit: 10
|
|
June 06, 2017, 01:11:41 PM |
|
Update: they are now requesting as per their " Terms of Service" for me to register on www.xbtce.com and validate my account there. I have absolutely no ideia as to why they want me to go through the exact same process on a different platform, but I'll just play along. Where did you find that website address and instruction for you to register there? Given that you're handing over ID documentation and more, you should make sure it isn't a phishing scam. It was a response from their official support platform. I also went there to read it myself because I got that mail but could be spoofed, so I manually inserted their official link on the browser, logged in, and the message was there. Due to being "inactive" for over a calendar year, they offered to give me an alternative way to prove my identity on xBTCE. Here's the source: https://btc-e.com/news/241How to complete verification: 1. If you already have an account with BTC-e.com (BTC-e.nz). 1.1. Go to https://www.xbtce.com. 1.2. Create an account on https://www.xbtce.com with the same email as on https://btc-e.com and complete the verification process, providing all required documents. Our staff will review your documents and your account will be verified. For more information about the verification process, refer to https://support.xbtce.info/Knowledgebase/Article/View/77/30/3-procedura-verifikacii-ewallet. 1.3. Your btc-e.com account will be verified automatically within 1 day after receiving the verified status on xbtce.com. We will notify you about it via a private message and you will be able to enjoy all the above-mentioned benefits.
|
*Image Removed*
|
|
|
Steven009 (OP)
Member
Offline
Activity: 94
Merit: 10
|
|
June 20, 2017, 12:11:32 AM |
|
After 15 days, I have officially verified my account on https://xbtce.com as per BTC-e request. I'm waiting for a reply on their part now.
|
*Image Removed*
|
|
|
cryptodevil
Legendary
Offline
Activity: 2170
Merit: 1240
Thread-puller extraordinaire
|
|
June 20, 2017, 06:20:46 AM |
|
After 15 days, I have officially verified my account on https://xbtce.com as per BTC-e request. I'm waiting for a reply on their part now. Good luck, perhaps this site really is a genuine attempt by BTC-E to address this account recovery problem after all. If things go well and this matter is properly resolved I'll remove my negative rating for them.
|
WARNING!!! Check your forum URLs carefully and avoid links to phishing sites like 'thebitcointalk' 'bitcointalk.to' and 'BitcointaLLk'
|
|
|
Steven009 (OP)
Member
Offline
Activity: 94
Merit: 10
|
|
June 20, 2017, 12:59:05 PM |
|
After 15 days, I have officially verified my account on https://xbtce.com as per BTC-e request. I'm waiting for a reply on their part now. Good luck, perhaps this site really is a genuine attempt by BTC-E to address this account recovery problem after all. If things go well and this matter is properly resolved I'll remove my negative rating for them. Likewise. I think their inability to respond to an English speaking audience paired with a very disorganized support system led to a poor community feedback. xBTCe proved to be more efficient in what BTC-e was lacking. I hope that their intention is genuine, because they have a lot of cleanup to do.
|
*Image Removed*
|
|
|
|