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Author Topic: If you have missing Bitstamp SEPA transfers, post here.  (Read 9112 times)
nak
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☛ DarkKnightsCoin ☚


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April 16, 2013, 11:05:13 AM
 #81

Also its a great timing that you have funds, yesterday price was ~100$ now its around 55$ Smiley You van make some easy profit Smiley

This. I think it's going to pick up again in the next few days and start stabilising at around $95.

☛ DarkKnightsCoin ☚
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RicardoMateus
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April 16, 2013, 11:23:01 AM
 #82

I'm still waiting for my 500€ SEPa transfer, made in 09-04-2013 to be credited in my bitstamp account.
I'm still waiting.

Bitstamp customer 51086
GreenerK
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April 16, 2013, 12:39:32 PM
 #83

As soon as I have my money back, I'll be taking my business elsewhere.

Mah, the site is too nice to use. I may just stick around for a bit. I'm such a wimp.


I'm still waiting for my 500€ SEPa transfer, made in 09-04-2013 to be credited in my bitstamp account.
I'm still waiting.

Bitstamp customer 51086

Have you created a support ticket with them? I have no idea what's going on behind the scenes, but they may not know about it without a ticket right now.
kromer
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April 16, 2013, 01:04:36 PM
 #84

Mine came through today also. I spent it immediately while the price is good  Smiley
jfranko
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April 16, 2013, 01:05:27 PM
 #85

Mine came in today too, it was sent on the 9th.
SirWilliam
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April 16, 2013, 01:22:24 PM
 #86

Mine came through today also. I spent it immediately while the price is good  Smiley

Hehe you are luckier than me, already bought some yesterday... Some donkeys like me ought to thank Bitstamp for stopping us from buying at 200+ by delaying our account credits lol.
RicardoMateus
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April 16, 2013, 01:30:17 PM
 #87

As soon as I have my money back, I'll be taking my business elsewhere.

Mah, the site is too nice to use. I may just stick around for a bit. I'm such a wimp.


I'm still waiting for my 500€ SEPa transfer, made in 09-04-2013 to be credited in my bitstamp account.
I'm still waiting.

Bitstamp customer 51086

Have you created a support ticket with them? I have no idea what's going on behind the scenes, but they may not know about it without a ticket right now.
Yes, i had a support ticket opened since April 10th !!

It took a long time to see the deposit confirmed, and the money is finally in my account !!

 Grin Grin Grin Grin Grin Grin Grin Grin Grin Grin Grin

Cheers,
Ricardo
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April 16, 2013, 08:31:38 PM
 #88

I am waiting for my SEAP deposit to appear on my account since April 11th.
Of course, opening a support ticket has been the first thing I did, but they simply don't answer. Total silence from their side.

If they were honest, they would have inform their customers that there are delays involved with the SEPA deposits.
They didn't do anything in this regard. They are just collecting the money silently.
WikileaksDude
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April 16, 2013, 10:14:50 PM
 #89

10 april here..

god damn it has been like 7 days..

Costumer ID:03464

(yes i have sent a support ticket)

SmithR
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April 16, 2013, 10:52:51 PM
 #90

That's odd with the bitcoins is there are some lag !  Embarrassed
exumpas
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April 17, 2013, 09:12:46 AM
 #91

Hi all,

Made deposit of 150€ on April, 10, but not yet credited into my account. Submitted a ticket on the 13th (saturday), got this answer:

"We checked your account and your transfer did not arrive yet. SEPA transfers take 1 to 3 business days to be credited to your account. If you should not receive your funds in a timely manner or need any further assistance in the meantime, please feel free to contact us again."

Submitted another ticket 16h ago, with transfer receipt attached, but no answer so far.

Is anybody still in this situation?

Thanks.

phallophobia
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April 17, 2013, 11:28:02 AM
 #92

Same story as numerous others here...

Made a deposit from TransferWise early on April 11th, to the new bank details and included all the correct info, still no sign and not a word despite opening a ticket 2 days ago. There's an update that's a day or so old on their Facebook page saying they are working through the outstanding withdrawals and deposits, but it's all total bush league to me... for people to be waiting days with no funds, no response, and for people to have to trawl through forums and social networking to even find out what is going on. Gonna go back with LocalBitcoins after this is through with.

BitStamp Customer ID: 21538

hazek
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April 17, 2013, 12:31:09 PM
 #93

We'll look into both these cases. We still have quite a few open and we will get to everyone as fast as we can.

My personality type: INTJ - please forgive my weaknesses (Not naturally in tune with others feelings; may be insensitive at times, tend to respond to conflict with logic and reason, tend to believe I'm always right)

If however you enjoyed my post: 15j781DjuJeVsZgYbDVt2NZsGrWKRWFHpp
budgynana
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April 17, 2013, 04:21:35 PM
 #94

Hazek, can you look into why I still cannot access my account?  ID 21822

As I can't login I cannot raise a support ticket so my only point of contact are info@bitstamp.net and support@bitstamp.net and I've had no luck with either.  I have emailed both on numerous occasions over the past week but have yet to receive a reply.
crazyalfy
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April 18, 2013, 09:17:49 AM
 #95

Same as others here except there's been a severe delay and no support response even confirming the problem exists or is being looked into.

The deposit was made on 02 April 2013. I've been waiting for Bitstamp to assign it to my trade account for more than two weeks.
•   I submitted ticket #503 in the first week of April querying it, support has not followed up..
•   I sent a detailed email on 09 April requesting support to follow up, no response from Bitstamp support..
•   I submitted another ticket #2264 on 15 April requesting follow up, no response from Bitstamp even acknowledging the issue..

Bitstamp Customer ID: 20559

All other concerns I've had have been well and promptly addressed by Bitstamp, but the silence on this issue is infuriating. For me, it's been a big black stain on the quality of Bitstamp customer support.
knocte
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April 18, 2013, 12:12:24 PM
 #96

Same for me, waiting.
Nag786
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April 18, 2013, 12:49:11 PM
 #97

Same as others here except there's been a severe delay and no support response even confirming the problem exists or is being looked into.

The deposit was made on 02 April 2013. I've been waiting for Bitstamp to assign it to my trade account for more than two weeks.
•   I submitted ticket #503 in the first week of April querying it, support has not followed up..
•   I sent a detailed email on 09 April requesting support to follow up, no response from Bitstamp support..
•   I submitted another ticket #2264 on 15 April requesting follow up, no response from Bitstamp even acknowledging the issue..

Bitstamp Customer ID: 20559

All other concerns I've had have been well and promptly addressed by Bitstamp, but the silence on this issue is infuriating. For me, it's been a big black stain on the quality of Bitstamp customer support.

Guys I think we should be careful in sending money to Bitstamp as they could also go under as Bitcoin-24 also it will not be wise to keep bitcoins there.

Nejc Kodric and Damijan Merlack are amateur entrepreneur who  are not able to cope with the traffic/demand and things are likely to go pear shaped. I

It is taking lot longer to get money in imagine how long will it take to come out and their support is not great either. The whole purpose dies if you sent a xpress SEPA when price is $60 and they do not credit until the price is $100
webiky
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April 18, 2013, 01:04:55 PM
 #98

TICKET #1053
I sent 400EUR at 8.4. to my account 10464. Still I have nothing in my account on Bitstamp! You don´t answer, you don´t take care about ticket, so what do you do to solve the problem?! It is 10 minutes job to look to information I provided and assign money to my account or send it back to me!
So be so kind and explain to me what is going on.
Thank you!

They answered just a few minute ago, so it really seems they are just overload, which is not good, but may happen.

Dear Michal,

The problem was that you transfer did not include your 'Message' number and so it did not get sorted automatically. However we now received the needed information in order for us to be able to locate your transfer. Once we locate and process it and your funds are added to you account you will receive an email notification.


Best regards,
Marko Rogan


19.4.
I just got my money on Bitstamp account, finally!  Smiley
exumpas
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April 18, 2013, 01:22:14 PM
 #99

Same here. No news so far. SEPA transfer of 150€ on April 10, no money into account so far.

Edit: I got a ticket reply some minutes ago apologizing and stating they are working on the issue. It was a late reply, but giving some feedback to clients is very important in my opinion. I guess I'll just have to wait until the matter is solved, hopefully soon. Will post again when there are any news.
nak
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April 18, 2013, 03:36:17 PM
 #100

Same here. No news so far. SEPA transfer of 150€ on April 10, no money into account so far.

Edit: I got a ticket reply some minutes ago apologizing and stating they are working on the issue. It was a late reply, but giving some feedback to clients is very important in my opinion. I guess I'll just have to wait until the matter is solved, hopefully soon. Will post again when there are any news.

Bitstamp client #61893

So basically, you overlooked that part of the website that said, you must include the reference number in your SEPA transfer.

Bitstamp obviously have a script that automatically places your funds in your account with the correct reference number. If you don't enter that reference number, you make it incredibly difficult for those guys to find your payment.

☛ DarkKnightsCoin ☚
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