Even I had heard about this site but do not know any thing about its existence in India and the office, contact no etc.
Also I have opened a thread in Reputation Section and below is the link where users can post their experience or anything they know about this site.
https://bitcointalk.org/index.php?topic=1759177.0They have been reputed at their established centers and I have not seen any complaints rising against them till now.
I also know someone from India who trades there and had not faced any problems trading there, so I think we can give them a try and see if we can trust them and use them over long time.