I want to ask about epayinfo, please help me

[dariopacomio]

I withdrew my epayinfo balance 0.00010050 BTC to my bitcoin address on 25th of February 2017 and I saw it on epayinfo payout history. The date is 2017/2/28. It is also mentioned at epayinfo total paid balance. My balance was also deducted 0.00010050 BTC. But, I don't receive it on my bitcoin address until now. This is the detail:

wwwdotblocktraildotcom/BTC/tx/adca7a2e933b59bf0f4506586e09f1adf5e5249132732816b3389b2a8cfc7b04
(please change dot with . to open it, I avoid live link)

I saw unconfirmed status when I open it. When I will receive the balance? It is my first time withdraw balance from epayinfo. I already contacted epayinfo email, but I still don't get reply.

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[tungaqhd]

better to mail them or reply to their ofical thread, you will be supported. I have withdraw more than 0.2BTC and never got any problem

[dariopacomio]

better to mail them or reply to their ofical thread, you will be supported. I have withdraw more than 0.2BTC and never got any problem

May I know where I can find their official thread? Are you giving big fee when you withdraw the money?

[jhenfelipe]

Click here to  view epay.info ANN Thread. Maybe it's just because network is congested, that's why the transaction is still unconfirmed (just a thought). It's been a long time the last time I sent a transaction from epay.info and as far as I remember it doesn't took so long to confirm.

[I.Grozni]

I withdrew my epayinfo balance 0.00010050 BTC to my bitcoin address on 25th of February 2017 and I saw it on epayinfo payout history. The date is 2017/2/28. It is also mentioned at epayinfo total paid balance. My balance was also deducted 0.00010050 BTC. But, I don't receive it on my bitcoin address until now. This is the detail:

wwwdotblocktraildotcom/BTC/tx/adca7a2e933b59bf0f4506586e09f1adf5e5249132732816b3389b2a8cfc7b04
(please change dot with . to open it, I avoid live link)

I saw unconfirmed status when I open it. When I will receive the balance? It is my first time withdraw balance from epayinfo. I already contacted epayinfo email, but I still don't get reply.

I think ePay has nothing to do with it. Your transaction is stuck on blockchain and still unconfirmed. This could help you https://www.viabtc.com/tools/txaccelerator/