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lazypolarbears (OP)
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February 20, 2017, 12:19:18 AM
Last edit: February 25, 2017, 10:07:51 PM by lazypolarbears
 #1

CANNOT LOCK & DELETE THREAD; ASKING MOD TO LOCL/DELETE IT THANKS
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arcanaaerobics
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February 20, 2017, 12:49:09 AM
Last edit: February 20, 2017, 01:04:50 AM by arcanaaerobics
 #2

I have seen a lot of these casinos doing this to people who hold balances with those bitcoin casinos.
It is sad really. Sorry to hear about that.
But I want to know what would this site askgamblers do for you?
Other just ask you questions that go nowhere and just want to dick around the barnyard with you?

Get peeps place to look into it for you. He seems to be a competent person here that "ACTUALLY" does care what happens to you and your funds and not just data collecting and posting crap on others threads that does little to nothing around here but just to act smart. Wink

Just message him, he will help you out. I guarantee it!  Grin
lazypolarbears (OP)
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February 20, 2017, 12:52:46 AM
 #3

Hi,

Thanks for the advice - I can't seem to find his username. I will put a 10% reward (10% of 3.5BTC) to anyone, including peeps corner (couldn't find the user) to anyone whom can help or even help redirect me...

Thanks in advance..
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February 20, 2017, 01:02:34 AM
 #4

PM mBit Casino. I've had good experiences with them in the past, so hopefully this can be resolved. I'm quite surprised they would take your balance, and not just block your account but let you keep withdrawing your funds.

Good luck getting your funds back.

taking a break - expect delayed responses
lazypolarbears (OP)
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February 20, 2017, 01:04:27 AM
 #5

EDIT: Sorry misread that. Jumped to the link too quickly without reading your thread.

I've communicated with the "upper management" already and they decided to do this....

I've contacted their "regulatory" board, AskGamblers, and BitcoinGG (chris@bitcoingg.com) - is there anybody that could really help?
arcanaaerobics
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February 20, 2017, 01:05:25 AM
 #6

Hi,

Thanks for the advice - I can't seem to find his username. I will put a 10% reward (10% of 3.5BTC) to anyone, including peeps corner (couldn't find the user) to anyone whom can help or even help redirect me...

Thanks in advance..
He's peeps place.

Actually he runs a sportsbook review thread which is here: http://bitcointalk.org/index.php?topic=717790

I am not sure if he can do your case cause from the looks at it.
But you can try to see if he has experience with mbitcasino before.
lazypolarbears (OP)
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February 20, 2017, 01:10:04 AM
 #7

Thanks... I shot him a PM - If he does end me helping me out I owe you part of the 10% I promised...

Any other advice? Kind of panicking right now...
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February 20, 2017, 01:19:29 AM
 #8

Thanks... I shot him a PM - If he does end me helping me out I owe you part of the 10% I promised...

Any other advice? Kind of panicking right now...

How many accounts were created from the same IP address?
If there is more than one account created form the same IP and all took bonus then it is hard to do anything.
Did you won jackpot while you had active bonus?

Best way is to try to resolve situation directly with them if you do not find agreement you should fill scam accusation against them.
You should also contact game provider of the game where you won.

lazypolarbears (OP)
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February 20, 2017, 01:24:31 AM
 #9

I'm on a large university IP address - it's possible that someone else was doing this too under the same IP*

It was a $10 bet on Gems & Stones (Endorphina) that netted 3.2BTC.

I have a screenshot but I can't upload it here for some reason, but I'm not lying (there's no reason to).

*My roommate and I were actually playing off the same computer. So in fact, I do know that we were at different times on the same computer that manages our R4 cloud.
** No bonus wager requirements were active or used




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February 20, 2017, 01:28:44 AM
 #10

I'm on a large university IP address - it's possible that someone else was doing this too under the same IP*

It was a $10 bet on Gems & Stones (Endorphina) that netted 3.2BTC.

I have a screenshot but I can't upload it here for some reason, but I'm not lying (there's no reason to).

*My roommate and I were actually playing off the same computer. So in fact, I do know that we were at different times on the same computer that manages our R4 cloud.
** No bonus wager requirements were active or used






They should pay you but they like to act unethical nothing new from them. 
Try to deliver them evidence that you have used public address and ask your friend to confirm.

lazypolarbears (OP)
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February 20, 2017, 01:31:57 AM
 #11

I did. Even had my roommate upload his ID and a selfie WITH his ID. It was a large university IP that traces back to the college... They claimed it was fake and I (manipulated) a friend to get a bonus code - which, for the record, I never did and he lost $250 and quit anyways....
lazypolarbears (OP)
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February 20, 2017, 01:44:20 AM
 #12

I also uploaded all of my own documents, including a passport, drivers license, selfie w/ ID, bank statement, etc... as per their instructions...
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February 20, 2017, 02:02:54 AM
 #13

** No bonus wager requirements were active or used






This is the only relevant aspect.  If multiple accounts were made from the same computer and both used a bonus, it's reasonable to assume it's the same person attempting to abuse the bonus. 

Are you positive that neither account had ever received any bonus?
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February 20, 2017, 02:09:26 AM
 #14

Management does have the right to close account since having more accounts on a same ip is really prohibited but as you said that you are just testing out hashes and didnt commit any violation with your friend like abusing bonuses or other stuffs then you cant do anything about it but if you are doing nothing then chances of getting that money is high.

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lazypolarbears (OP)
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February 20, 2017, 02:21:58 AM
 #15

** No bonus wager requirements were active or used






This is the only relevant aspect.  If multiple accounts were made from the same computer and both used a bonus, it's reasonable to assume it's the same person attempting to abuse the bonus. 

Are you positive that neither account had ever received any bonus?

No, my friend used a bonus and lost all of it because of the 35x wager requirement. I probably did at some point too (free spins count?)/


Management does have the right to close account since having more accounts on a same ip is really prohibited but as you said that you are just testing out hashes and didnt commit any violation with your friend like abusing bonuses or other stuffs then you cant do anything about it but if you are doing nothing then chances of getting that money is high.


We were on the same laptop that runs our R4 cloud, yes. And from a large university/college IP (public). Management doesn't seem to be willing to corporate very much thus far, although I have gotten some replies.
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February 20, 2017, 02:25:52 AM
 #16

Casinos with ridiculous terms (like mBitCasino) are always happy to allow players to break their rules on multi-accounting, assuming the player loses.. Player wins they just close account saying you broke their terms. The fact they only bothered to trigger a lock on your account until after you win is all you need to know here.


There are a plethora of good sites out there, that not only don't have questionable T&C's, but also provide provably fair games with much lower house edges than sites like mBit, Betcoin etc.
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February 20, 2017, 02:26:06 AM
 #17

** No bonus wager requirements were active or used






This is the only relevant aspect.  If multiple accounts were made from the same computer and both used a bonus, it's reasonable to assume it's the same person attempting to abuse the bonus.  

Are you positive that neither account had ever received any bonus?
Even if Op story is 100% legit, it will be very hard to convince the casino that Op is telling the truth.
If they have reasons to believe someone is trying to cheat their bonus, created multiple account with the same IP or display some sort of weird behavior.
But I don't think that grabbing winnings/deposit of the users is justifiable practice even then.
It is funny that they weren't investigating/blocking you earlier, but when you won, their security system suddenly woke up. Wink
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February 20, 2017, 02:26:24 AM
Last edit: February 21, 2017, 12:40:21 AM by Arcteryx
 #18

I think a simple solution would be is to have this so called friend talk to their support and have them physically close his account by their chat representative.
I did this because I told them I created another account by mistake and forgot the password for it so i created the one that I was talking to them with. They closed it and wasn't able to log into to it later when I did find the password while going thru some old documents on my desk.
It said a message something like "This account was inaccessible and is closed." So that confirms they did it and I continued using the new account which was using.
I think I did claim a 25 spin bonus on both of them. But never withdrawn from the old one.
So that might be the problem if they see the other one your friend had did a withdrawal of the bonus which was received.
You can try that if your friend can remember his password and get them to close it.
That might be your only other option.

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DarkDays
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February 20, 2017, 02:28:10 AM
 #19

** No bonus wager requirements were active or used






This is the only relevant aspect.  If multiple accounts were made from the same computer and both used a bonus, it's reasonable to assume it's the same person attempting to abuse the bonus. 

Are you positive that neither account had ever received any bonus?

No, my friend used a bonus and lost all of it because of the 35x wager requirement. I probably did at some point too (free spins count?)/



Oh, ok, then you're probably screwed.  There's no realistic reason to have multiple people playing from the same computer so your play looks identical to someone who is trying to abuse a bonus.  It would look better if there was some sort of circumstantial evidence that points to there being two unique users, but I'm going to guess that circumstantial stuff will make things look even worse for you.  For example, did one user sign up, play, and then once the new user started playing on the site the original user never played again?  Did both users play the same or similar games with the same or similar deposit amounts/bet sizing/tendencies?
lazypolarbears (OP)
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February 20, 2017, 02:32:12 AM
 #20

Casinos with ridiculous terms (like mBitCasino) are always happy to allow players to break their rules on multi-accounting, assuming the player loses.. Player wins they just close account saying you broke their terms. The fact they only bothered to trigger a lock on your account until after you win is all you need to know here.


There are a plethora of good sites out there, that not only don't have questionable T&C's, but also provide provably fair games with much lower house edges than sites like mBit, Betcoin etc.

Well the problem is proving either side - I admit it was off the same laptop and public IP (university) address. However, all documentation was properly uploaded and I was assured there would be no problem.

** No bonus wager requirements were active or used






This is the only relevant aspect.  If multiple accounts were made from the same computer and both used a bonus, it's reasonable to assume it's the same person attempting to abuse the bonus.  

Are you positive that neither account had ever received any bonus?
Even if Op story is 100% legit, it will be very hard to convince the casino that Op is telling the truth.
If they have reasons to believe someone is trying to cheat their bonus, created multiple account with the same IP or display some sort of weird behavior.
But I don't think that grabbing winnings/deposit of the users is justifiable practice even then.

Well, check some of my other posts. I don't troll. But I agree in that it's hard to convince the casino in any manner, so I'd need a higher jurisdiction.

And no, grabbing my *deposits* was not ethical whatsoever. I can deposit but not cash out? I'll be sharing this story publicly (if a solution is not resolved) with redacted screenshots and emails.


I think the simple solution would be is to have that friend talk to their support and have them physically close his account by their chat representative.
I did this because I told them I created another account by mistake and forgot the password for it so i created the one that I was talking to them with. They closed it and wasn't able to log into to it later when I did find the password while going thru some old documents on my desk.
It said a message something like "This account was inaccessible and is closed." So that confirms they did it and I continued using the new account which was using.
I think I did claim a 25 spin bonus on both of them. But never withdrawn from the old one.
So that might be the problem if they see the other one your friend had did a withdrawal of the bonus which was received.
You can try that if your friend can remember his password and get them to close it.
That might be you only other option.


Yeah, 25 free spins is one thing. 3.5BTC is another thing, unfortunately... We don't care about either account. Neither of us are playing after this horrible experience.

And nobody play on mBitCasino. This is a warning to all future BTC gamblers out there!!
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