BTC-E account hacked!!!

[Pingonious]

Hi to all,

I am posting this hoping to see if anyone has had any luck getting anything resolved with these people. I opened an account on 4/16 and funded in via PM in the form on $1065 USD. I then placed a buy order for btc totaling $1050 and leaving $15 in cash. When I checked in the morning to see if my order got filled, I found my order cancelled and my account with a $0 balance. I informed support and they told me a redeem code was issued and the gave me the code. When I attempted to redeem, the code had already been used and not by me. Then gave me the last IP address that accessed my account and one was from the Netherlands and the other from Germany. When I then sent them an email asking how they were going to correct the issue I have not heard anything back since.

Has anyone had any luck?


Mods, I apologize if there is already a thread on the topic, feel free to do with the post as deemed necessary.

[1713294334]

1713294334

[Lauda]

Oh dear, sad to hear this.
Your computer is probably/possibly infected.
Get avast + http://www.malwarebytes.org/ and scan.

Note: Always set up strong passwords. (best case: write something huge on a piece of paper and use that).
Hope it gets resolved

[Pingonious]

The funny thing is a have a strong password or at least I thought I did. Just hope I can get this resolved.

[neversummer89]

Bummer man, hope it gets resolved.

[Kennji]

Wishin you well ...

[anambob]

Oh dear, sad to hear this.
Your computer is probably/possibly infected.
Get avast + http://www.malwarebytes.org/ and scan.

Note: Always set up strong passwords. (best case: write something huge on a piece of paper and use that).
Hope it gets resolved

or maybe can use unix or linux family 

[Pingonious]

looks like I will be setting up one of my spare machines.

[anambob]

looks like I will be setting up one of my spare machines.

don't trust all apps you download on internet (crack version), and keep update your OS

[Pingonious]

looks like I will be setting up one of my spare machines.

don't trust all apps you download on internet (crack version), and keep update your OS

I am good in that sense. I am not in the habit of downloading cracked versions of software.

[anambob]

looks like I will be setting up one of my spare machines.

don't trust all apps you download on internet (crack version), and keep update your OS

I am good in that sense. I am not in the habit of downloading cracked versions of software.

I know for a window old version, many bugs and very easy to use metasploit for attacking, so my advice is always updating the OS, or maybe you can make a router with firewall (like a IPS / IDS)

[Pingonious]

I work in the technology field so tend to stay up on the latest versions of software and make it a point to be up to date on the updates. There is another thread on this site related to the same issue I am having but I cannot post there as of yet. So I figured I would start one up in the only place I can vent my frustrations at the moment.

[holysmokes]

did you enable the "withdraw only with request on email" for your account?

[Pingonious]

did you enable the "withdraw only with request on email" for your account?

I did not at the time of the incident

[holysmokes]

what OS are you using?

do you have java installed?

are you using the same username/email/password over and over again?

 

[Pingonious]

what OS are you using?

do you have java installed?

are you using the same username/email/password over and over again?

 

Windows 7 Home Premium SP1

Java is installed - was enabled at the time of the incident it is now disabled and noscript add-on installed

I do not use the same email and password over and over.

[Pingonious]

Has anyone else here had this happen to them?

[clicksmoney]

Has anyone else here had this happen to them?

Are you special for some reason. OZcoin pool got attacked. That's targeted. Does anyone have physical access to your computer?

[Pingonious]

Has anyone else here had this happen to them?

Are you special for some reason. OZcoin pool got attacked. That's targeted. Does anyone have physical access to your computer?

First of all, at no point in time did I specify I was special. I am trying to determine if anyone else ( on BTC-e ) has had this happen to them and had it resolved. So I suggest if you have nothing useful to contribute to the topic, you can keep your comments to yourself.

[lbr]

Has anyone else here had this happen to them?

Are you special for some reason. OZcoin pool got attacked. That's targeted. Does anyone have physical access to your computer?

First of all, at no point in time did I specify I was special. I am trying to determine if anyone else ( on BTC-e ) has had this happen to them and had it resolved. So I suggest if you have nothing useful to contribute to the topic, you can keep your comments to yourself.

Actually he is usefull. And that's a valid question.

Attacks/hacks are usually targeted and untargeted, as you said you have common security sense, so it may be a targeted attack, then, if it was, the question is why you?

[Pingonious]

Has anyone else here had this happen to them?

Are you special for some reason. OZcoin pool got attacked. That's targeted. Does anyone have physical access to your computer?

First of all, at no point in time did I specify I was special. I am trying to determine if anyone else ( on BTC-e ) has had this happen to them and had it resolved. So I suggest if you have nothing useful to contribute to the topic, you can keep your comments to yourself.

Actually he is usefull. And that's a valid question.

Attacks/hacks are usually targeted and untargeted, as you said you have common security sense, so it may be a targeted attack, then, if it was, the question is why you?

Physically, no one has access to my computer but me. From the little info given to me by support at BTC-e, the 2 IPs that accessed my account, one was from the Netherlands and the other from Germany, I reside in the US.