use their Skype handle for support.
Sorry, but are you saying that out of three listed support channels:
only the last one is working? And this shows what, that everything is fine?
Stop whining and use the one that actually works... get your problem solved and move on.
- The service has hidden fees (not listed in https://uquid.com/fees): withdrawing from a card to uquid's account is 1.00% + €0.10 and loading is 0.50%.
The fees refer to what it costs to convert BTC to currency in their account, the loading card fees are clearly listed each time you select an option
This implies that you have insider knowledge that uquid.com is holding their/our money in Bitcoin. Your statement could have another meaning, namely that uquid.com allows holding money in BTC, which is wrong. Anyway, these fees are not listed at
https://uquid.com/fees, period.
Uquid never touches any Bitcoin. If you chose to deposit with Bitcoin, then there is a 1% merchant fee that Bitpay (their processor) is calculating in the exchange rate. You can check by looking at the exact exchange rate at
https://bitpay.com/api/rates/EUR. This is what Bitpay is charging their customer, Uquid. If you don't like that, complain to Bitpay.
If you chose to load balance into card, then there are these fees and they are clearly listed:
Max fee: €50.00
Min fee: €0.10
Transfer fee: 0.50%
Minimum amount: €0.00
Maximum amount: €1,000.00
Withdrawing from a card back to your Uquid account is stupid (why would you even want to do that?) and yes there are fees because guess what, at every step, there is either a processor or bank involved and they charge fee's. The casino always wins, remember?
So to summarize, you loaded some money onto a virtual card that is not ID verified and tried to use it with Paypal, that got refused by Paypal (not Uquids fault, but rules imposed by Paypal) and now you are trying to get the money back out of the virtual card and into your hands and you are surprised there are fees?
